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Transdev Canada

Rail Operations Supervisor

Brampton, ON, Canada

$85,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $95,000 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Transdev Canada is hiring an Operations Supervisor for our Brampton, Ontario location

Transdev Canada is actively seeking an Operations Supervisor for the role of overseeing contractual obligations within the Hazel McCallion Line’s operations team. This includes direct supervision of transit services and working in the Operations Control Centre to ensure safe, efficient, and courteous operations.

Your role

Oversee daily operations for all transit staff and contractual agreements
Manage daily schedule and on-time performance
Supervise hourly and regular staff, and familiarize new and current operating personnel with operations, contracts, [OA1] policies and procedures
Ensure compliance to all standards and project agreements, various local and network instructions to achieve a safe, secure and customer friendly environment. Participate on task forces related to operational improvements, safety and security
Act as a front-line representative to minimize and resolve complaints from customers regarding employees, station conditions, transit service passenger and vehicle(s) flow, etc.
Act as the Incident Commander during emergencies
Coordinate all on-site activities and logistics and ensure the safe and prompt restoration of service in conjunction with other personnel, stakeholders and outside agencies
Liaise with Maintenance Department to ensure provision of continuous service and within project agreement standards
Operate LRV safely during revenue and non-revenue services
Control various transit operations related incidents, as necessary to minimize service disruption and lost time, arrange for alternate transit options and plan restoration actions
Submit recommendations regarding policies, schedules, service performance, regulations, signage, etc. with the general intention to improve overall safety and service
Complete a variety of documents and forms, daily, specific to transit operations and the performance management of the MHS personnel and service delivery under their direct control
Investigate a variety of incidents involving accidents, injuries or other occurrences that may result in claims, and submit appropriate documentation
Manage training, coaching and performance of staff to meet customer needs and support business goals
Ensure that subordinate employees participate in all sanctioned training and committees
Peer mentor new Supervisors and LRV Drivers in[CH2] operating procedures and practices
Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination
Helps to build an inclusive and accessible work and service environment for all employees and customers
Ensures the needs of employees and customers are accommodated in accordance with commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and policies

The perks

Annual salary of $85,000-$95,000 (based on fully qualified candidate)
A comprehensive compensation package
A positive work environment
Career advancement opportunities due to a strong presence across North America.
The ability to have a positive social impact by operating sustainable mobility solutions
Join a Group committed to encouraging diversity and employee development

Your profile

You possess a minimum of 5 years rail or transit experience, including past supervisory experience
You must possess a valid, non-probationary, Province of Ontario class “G” driver’s license, in good standing
You possess the ability to work flexible hours in an 24/7/365 work environment
You possess demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications
You have knowledge of operations and maintenance standards, procedures and practices in a rail environment
You are familiar with Ontario Health and Safety Act (OHSA) regulations
You possess excellent oral and written communication skills
You are detail oriented and able to manage multiple assignments effectively
You possess a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

Work Experience Qualifications

Must be legally entitled to work in Canada
3 to 4 years of relevant experience in a rail transit project of a similar scope
Proven knowledge and experience of working in a complex safety-critical environment within the rail industry
Excellent time-management, planning, conceptual and consultative skills
Good working knowledge of the design and development of compliance management processes
Good level of understanding and experience in Private Public Partnership (PPP) environment

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?

Transdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

This job posting is to fill a current vacancy.

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More about this job

Responsibilities

Oversee daily rail transit operations, staff, schedules, contractual obligations, and compliance while promoting safe, efficient, and customer-friendly service. Lead incident response and service restoration, coordinate with maintenance and external stakeholders, investigate occurrences, and manage staff training and performance.

Requirements

Requires at least five years of rail or transit experience, including supervisory experience, and three to four years of relevant experience on a rail transit project of similar scope. Candidates must have a valid Ontario Class G driver's licence, rail operations and safety knowledge, strong communication and planning skills, and a related post-secondary diploma or degree or equivalent experience.

Skills

Rail Transit Operations
Staff Supervision
Schedule Management
Safety and Security Compliance
Incident Command
Emergency Response
Service Restoration
Customer Complaint Resolution
Staff Training and Coaching
Performance Management
Incident Investigation
Operations Control Centre
Microsoft Office Applications
Written and Oral Communication
Compliance Management

Benefits

Career Advancement Opportunities
Positive Work Environment
Positive Social Impact

Visa sponsorship

Not detected in the job text

Keywords

Rail Transit
Light Rail Vehicle
Operations Control Centre
Transit Operations
Contractual Obligations
Operations Management
Schedule Management
On-Time Performance
Incident Command
Emergency Response
Service Restoration
Safety-Critical Environment
Occupational Health and Safety Act
Ontario Human Rights Code
Accessibility for Ontarians with Disabilities Act
Private Public Partnership
Compliance Management
Operations and Maintenance Standards
Staff Training
Performance Management
Incident Investigation
Customer Service
Microsoft Word Processing
Spreadsheet Applications
Database Applications

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Jobs in Canada