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Transdev Ontario Manitoba

Dispatcher - Winnipeg, Manitoba

Winnipeg, MB, Canada

Salary: $20.16 per hour · Full-time

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Applications open in a new tab.

Job details

Pay: Salary: $20.16 per hour
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Patient Transport Services, a subsidiary of Transdev Canada Inc, is Manitoba's premier and largest provider of non-emergency patient transport and we set the standards when it comes to non-urgent patient transport. Since inception, Patient Transport Services has been committed to providing the highest quality service for our patients. This dedication to high standards has laid the foundation for what we've become known for and continues to propel our success today. It's this commitment to excellence that has earned us the distinction of being the #1 provider of choice for patient transport in Manitoba.

Job Overview

We are seeking a highly organized and customer-focused Dispatcher to fill an existing job vacancy. The Dispatcher is responsible for coordinating the scheduling and dispatch of crew members to healthcare facilities and private residences throughout our service areas, serving as the primary point of communication between clients, crew members, and key stakeholders. This role ensures the timely, safe, and efficient delivery of non-urgent transportation services while supporting daily operations in a fast-paced, high-volume environment. The ideal candidate is detail-oriented, able to manage competing priorities, communicates effectively, and thrives in a dynamic setting where accuracy, responsiveness, and exceptional customer service are essential.

Duties And Responsibilities

Coordinate and dispatch field units, medical escorts, and personnel to ensure fast, safe, and efficient service delivery, including the appropriate allocation of personnel and equipment for specialized rides and transfers
Receive, assess, and book ride and transfer requests from multiple sources (email, telephone, fax) including emergency services, medical facilities, long-term care facilities, clients, and patients, ensuring accuracy and timeliness
Analyze caller information to determine priority levels, effectively prioritizing and dispatching resources so that high-priority transfers receive fast or on-time service while maintaining efficiency for lower-priority requests
Utilize computer-assisted dispatch systems to accurately enter service request details and assign appropriate units, personnel, and medical escorts in accordance with operational requirements
Maintain clear and effective communication across the dispatch team and with DFO, ensuring real-time updates, coordination, and continuity of operations throughout each shift
Document and report operational activity including incidents, delays, specialized transfers, complaints, and crew transfer reviews, providing accurate documentation to the Leadership Team as required
Adhere to organizational policies and professional standards, including patient confidentiality, data protection, vulnerable persons procedures, health and safety responsibilities, ongoing professional development, and maintaining a clean and organized workstation

Requirements

We are looking for a candidate who demonstrates the following qualifications, knowledge, skills, and abilities:

Experience in a dispatch, customer service, or other related role with a demonstrated commitment to providing exceptional customer service
Strong organizational, time management, and multitasking skills with the ability to manage competing priorities in a fast-paced environment
Excellent verbal and written communication skills, with the ability to interact professionally and effectively with clinical staff, patients, crew members, and other stakeholders
Ability to remain calm, composed, and professional when responding to urgent situations, changing priorities, and challenging interactions
Exceptional attention to detail and accuracy
Strong analytical, critical thinking, and problem-solving skills
Ability to work collaboratively as part of a team while fostering a respectful, inclusive, and positive workplace
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

Desired

Proficiency in using dispatching software and GPS systems
Experience working in emergency or nonemergency medical transport
Knowledge of geographic locations and road networks within service area
Post secondary education in a related field

Conditions of Employment:

Must be legally entitled to work in Canada
Satisfactory Criminal Record Search with Vulnerable Search, Adult Abuse Registry Check & Child Abuse Registry Check
Ability to work overtime and weekends as required

Schedule:

A 4 days on, 4 days off rotating schedule with 12 hours per shift

Job Type: Full-time, Permanent

Salary: $20.16 per hour

Work Location: In person

Benefits

The Perks

We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program and a great company perks program
We offer an Employee Referral Bonus
We are an Award Winning company and certified Great Place To Work
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer our employees opportunities to build their own experience within a local, global group

If you are a dynamic, results-driven individual we encourage you to apply for this exciting opportunity!

Transdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

Apply About employer

More about this job

Responsibilities

Coordinate and dispatch crews, medical escorts, and equipment for non-emergency patient rides and transfers, while receiving requests and prioritizing resources to ensure timely, safe service. Maintain communication with clients, crews, and stakeholders, use dispatch systems to assign units, and document operational activity, incidents, delays, and complaints.

Requirements

Candidates should have dispatch, customer service, or related experience, strong organizational and communication skills, and the ability to manage competing priorities calmly and accurately. Microsoft Office proficiency is required; dispatch software, GPS, medical transport experience, local geographic knowledge, and related post-secondary education are desired.

Skills

Dispatch Coordination
Customer Service
Scheduling
Time Management
Multitasking
Verbal Communication
Written Communication
Prioritization
Attention To Detail
Analytical Thinking
Problem-Solving
Teamwork
Microsoft Office
Dispatching Software
GPS Systems
Knowledge Of Local Geography

Benefits

Employee And Family Assistance Program
Employee Referral Bonus
Company Perks Program
Career Development Opportunities
Work-Life Balance And Well-Being Support

Visa sponsorship

Not detected in the job text

Keywords

Patient Transport
Non-Emergency Medical Transport
Dispatch
Scheduling
Crew Coordination
Medical Escorts
Ride Requests
Transfers
Computer-Assisted Dispatch Systems
Dispatching Software
GPS Systems
Microsoft Office
Word
Excel
PowerPoint
Outlook
Customer Service
Healthcare Facilities
Long-Term Care Facilities
Emergency Services
Resource Allocation
Priority Management
Patient Confidentiality
Data Protection
Vulnerable Persons Procedures
Health And Safety
Incident Reporting
Winnipeg
Manitoba

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