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Transdev Ontario Manitoba

Operations Manager, Student Transportation, Grey Bruce (Hanover)

Hanover, ON, Canada

Pay: Salary Range: $75,000 - $85,000
Job type: Full-time
Apply by: Mar 23, 2027
Experience: Minimum 3 years experience in a supervisory/management role in operations environment
Posting language: English
Posted: Sep 24, 2026

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Original job description

Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Grey Bruce, Ontario.

Your Role:

With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools to service our customers and clients more effectively. We remain true to our value-added services, commitment to our community, and our continued services provided by our long-term standing employees.

Position Overview

Reporting directly to the VP of Schools, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be an important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.

Service Delivery & Daily Operations

Manage and optimize vehicle usage while reducing deadhead distance
Ensure adherence to contract stipulations
Oversee dispatching, routing, and transportation tracking operations
Plan, organize, and supervise staff to guarantee that their tasks align with organizational standards
Implement changes to scheduling and policies
Supervise the effective initiation and conclusion of the school year
Collaborate with fellow managers and staff to develop and execute policies, procedures, objectives, and goals
Work with the Health & Safety team and government bodies to investigate transportation accidents and incidents, enhancing safety protocols
Follow through on all aspects of progressive discipline
Ensure safe, reliable, and timely transportation for every designated route
Oversee daily dispatching operations, driver assignments, route coverage, and service modifications
Manage spare vehicle allocation, minimize service disruptions, and ensure contingency measures are established
Monitor weather conditions, road statuses, and make timely operational decisions based on this information

Route Planning & Efficiency

Collaborate with routing teams to develop accurate and optimized routes, minimizing deadhead
Manage adjustments to routes, load balancing, school bell schedules, and seasonal changes
Monitor spare ratios, route usage, and identify opportunities for optimization or cost reduction
Customer Relationships & Communication
The Operations Manager serves as the primary contact for daily operations
Plays a vital role in providing quotes for new business
Ensures compliance with contractual obligations
Manages daily operational communications through the STS portal, maintaining process integrity and data accuracy within the dispatch system
Cultivates strong relationships with school boards, principals, consortium partners, and community stakeholders
Responds swiftly to incidents, parent concerns, school-related inquiries, and performance feedback
Represents the company in consortium meetings, audits, and partnership discussions

Reporting

Track and report Key Performance Indicators (KPIs) emphasizing uninterrupted service
Conduct customer satisfaction surveys
Provide precise and prompt reporting to senior leadership
Incident & Crisis Management
Lead or assist in responding to collisions, injuries, breakdowns, and emergency situations
Ensure thorough documentation, investigation, follow-up actions, and reporting to consortiums and leadership
Communicate effectively and professionally with all stakeholders during high-pressure scenarios

Fleet & Maintenance Oversight

Lead or support responses to collisions, injuries, breakdowns, and emergencies
Confirm complete documentation, investigation processes, follow-up actions, and communications with consortiums and leadership
Communicate clearly and professionally with all parties during stressful situations
Safety, Compliance & Training
Foster a Safety-First culture among all staff, ensuring compliance with company and regulatory standards
Guarantee that all drivers complete AFA/ADA assessments, PRIDE training, refresher courses, and compliance obligations
Conduct and document park-out visits, safety audits, incident evaluations, and necessary corrective actions
Ensure adherence to regulations (HTA, MTO compliance, accessibility standards, school board policies)

Drivers

Ensure adequate employee levels and collaborate with the Talent Acquisition team to attract new candidates
Manage the Deficiency list
Organize safety meetings
Assist in planning and conducting bi-annual driver meetings
Lead, mentor, and support drivers, trainers, dispatchers, and office personnel
Schedule regular one-on-ones, ride-alongs, coaching sessions, and performance evaluations
Address employee concerns, attendance matters, and implement progressive discipline when necessary
Support recruitment, onboarding, and employee retention efforts to maintain adequate staffing levels

Finance & Budget Accountability

Monitor expenditures and oversee the divisional budget to ensure all costs align with approved budgets
Administer payroll processes
Monitor and control divisional costs:
Understand the division's budget, monthly forecasts, and variances, working closely with Finance
Assist in capital planning (fleet age, replacement timelines, facility necessities)
Track charter revenue to ensure targets are met

Other

Acts as an ambassador for Voyago on and off company property
Helps increase Voyago's visibility within the community by participating in company sponsored events
Is willing to participate in education upgrading as required
Helps increase VTS's visibility within the community by participating in company sponsored events
Support company initiatives (e.g., Kids Matter Too, employee development programs, DRIVEN
Promote consistency, fairness, and transparency across all operational decisions
Model professionalism, accountability, and employee respect
Build a positive team culture focused on safety, reliability, and continuous improvement

Salary Range: $75,000 - $85,000

Requirements

Your Profile

The ideal candidate will hold the following qualifications that include, but are not limited to, the following:

University Degree, College Diploma or Equivalent
Minimum 3 years experience in a supervisory/management role in operations environment
Experience in Student Transportation, Medical Transport or Transportation industry preferred but not mandatory
Ability to obtain a B class License
Clean Drivers Abstract
Clear Criminal Record Search with Vulnerable Sector Search
Excellent verbal and written communication skills
Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
Advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
Ability to participate in and facilitate group meetings

Benefits

The perks:

We offer free licence upgrade
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

Apply About employer

More about this job

Responsibilities

Manage daily student transportation operations, including dispatch, routing, fleet use, staffing, safety, and compliance, while ensuring reliable service and contractual performance. Build relationships with school boards and other stakeholders, respond to incidents, report KPIs, and oversee budgets, payroll, and employee development.

Requirements

Requires a university degree, college diploma, or equivalent, plus at least three years of supervisory or management experience in operations. Transportation experience is preferred; candidates must be able to obtain a B-class license and have a clean driving abstract and clear criminal record with a Vulnerable Sector Search.

Skills

Operations Management
Student Transportation
Route Planning
Dispatching
Fleet Management
Budget Management
Payroll Administration
Regulatory Compliance
Health And Safety
Incident Management
Staff Supervision
Recruitment And Onboarding
Performance Management
KPI Reporting
Microsoft Office

Benefits

Free License Upgrade
Employee And Family Assistance Program
Company Perks Program
Employee Referral Bonus
Employee Development Opportunities
Work-Life Balance Support

Visa sponsorship

Not detected in the job text

Keywords

Student Transportation
Operations Management
Dispatching
Route Optimization
Deadhead Distance
Fleet Management
Key Performance Indicators
Contract Compliance
School Boards
Transportation Safety
Health And Safety
HTA
MTO Compliance
Accessibility Standards
AFA/ADA Assessments
PRIDE Training
Incident Investigation
Progressive Discipline
Driver Recruitment
Employee Onboarding
Payroll
Budget Forecasting
Capital Planning
Charter Revenue
STSs Portal
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Adobe Acrobat

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