Operations Supervisor - Niagara Region Transit
- Niagara Falls, ON, Canada
$59,000 to $63,000 CAD / year · Full-time
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Job details
- Pay
- $59,000 to $63,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- You have a minimum 2 years experience in a similar role
- Posting language
- English
- Posted
Original job description
Voyago is hiring an Operations Supervisor to oversee our On-Demand Transit service in the Niagara Region. This posting is to fill an upcoming vacancy.
Your Role
Requirements
Your profile
By joining the Voyago Transit team in the Niagara Region, you'll find:
The Perks
We thank all applicants however only those under consideration will be contacted
Your Role
- Reporting directly to the Operations Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.
- Primarily focusing on internal logistics and coordinating operations between other support team members
- This individual will work closely with Human Resources and Health & Safety to support operations while managing the individuals within the operation
- Help fuel and maintain the cleanliness of all vehicles
- Directs the activities of staff, ensuring that drivers are meeting the standards set out in various Transportation contracts and ensuring business activities continue to be managed during staff vacation/sick leaves
- Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problems
- Coordinate with trainers to arrange driving evaluations, orientations and training
- KPI's as directed, reviews with drivers and reports back to Operations Manager
- Available on-call for divisional emergencies which may include holidays and weekends
- Maintains work schedules and ensure coverage is provided at all times
- Functions as key contact to support teams such as maintenance, human resources and health and safety
- Cover runs when required
- Oversees the completion of monthly ghosting and deficiency reports
- Maintains paperwork and timesheets and oversees all elements of the process
- Ensures timely and accurate entering of payroll
- Serve as a contact to staff and assist in all forms of employee engagement and regular meetings
- Assist and co-ordinate driver on boarding and orientation processes for new hires
- Monitor employees license upgrades if necessary from start to finish
- Full-Time, Tuesday-Saturday, 3:00 pm-11:30 pm
Requirements
Your profile
- You are safety focused
- You are a safe driver with a clean driving record
- You have a minimum valid full G Ontario Drivers license
- You can obtain a clean criminal record search with vulnerable sector screening
- You have a sound knowledge of the Greater Niagara Region including St Catharine's, Welland and surrounding area
- You have the ability to work independently
- You possess solid communication skills
- You have post-secondary education or equivalent
- You have a minimum 2 years experience in a similar role
- You have knowledge of Word, Excel, PowerPoint and Outlook applications
- You have excellent, strong proven customer service experience
- Your transportation experience will be an asset *especially in an On-Demand service environment
- You have experience working in a unionized environment
By joining the Voyago Transit team in the Niagara Region, you'll find:
- Employee Assistance Program
- Employee Referral Bonus
- Great company culture
- Award Winning
- Growth oriented company
- Subsidiary of Global Transportation Provider (Transdev)
- Employee recognition
The Perks
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions
- We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We offer our employees opportunities to build their own experience within a local, global Group
We thank all applicants however only those under consideration will be contacted
More about this job
Responsibilities
Oversee daily on-demand transit operations, supervise staff and drivers, maintain schedules and service coverage, and ensure drivers meet contract standards. Coordinate training, onboarding, performance reviews, payroll, reporting, vehicle upkeep, and support-team activities, while responding to divisional emergencies as needed.
Requirements
Requires a valid full G Ontario driver's licence, a clean driving record, eligibility for a criminal record search with vulnerable sector screening, and at least two years of experience in a similar role. Candidates should have post-secondary education or equivalent, knowledge of the Greater Niagara Region, strong communication and customer-service skills, Microsoft Office proficiency, and experience in a unionized environment; transportation or on-demand transit experience is an asset.
Skills
- Operations Coordination
- Staff Supervision
- Scheduling and Coverage
- Performance Monitoring
- Employee Engagement
- Driver Onboarding and Orientation
- Training Coordination
- Payroll and Timesheet Administration
- Incident and Collision Reporting
- Health and Safety Coordination
- Customer Service
- Communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Benefits
- Employee Assistance Program
- Employee Referral Bonus
- Company Perks Program
- Employee Recognition
- Career Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Management & Leadership
- Logistics
- Customer Service & Support
- Security & Safety
Keywords
- On-Demand Transit
- Transportation Operations
- Operations Supervision
- Staff Scheduling
- Driver Performance
- Transportation Contracts
- Site Visits
- Incident Reports
- Collision Reports
- Driving Evaluations
- Driver Training
- Driver Onboarding
- Employee Orientation
- Key Performance Indicators
- Payroll
- Timesheets
- Ghosting Reports
- Vehicle Maintenance
- Health and Safety
- Human Resources
- Unionized Environment
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Ontario G Driver's Licence
- Vulnerable Sector Screening
- Greater Niagara Region