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Transdev Ontario Manitoba

Operations Supervisor - Niagara Region Transit

Niagara Falls, ON, Canada

$59,000 to $63,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $59,000 to $63,000 CAD / year
Job type: Full-time
Apply by: May 9, 2027
Experience: You have a minimum 2 years experience in a similar role
Posting language: English
Posted: Nov 10, 2026

Original job description

Voyago is hiring an Operations Supervisor to oversee our On-Demand Transit service in the Niagara Region. This posting is to fill an upcoming vacancy.

Your Role

Reporting directly to the Operations Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.
Primarily focusing on internal logistics and coordinating operations between other support team members
This individual will work closely with Human Resources and Health & Safety to support operations while managing the individuals within the operation
Help fuel and maintain the cleanliness of all vehicles
Directs the activities of staff, ensuring that drivers are meeting the standards set out in various Transportation contracts and ensuring business activities continue to be managed during staff vacation/sick leaves
Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problems
Coordinate with trainers to arrange driving evaluations, orientations and training
KPI's as directed, reviews with drivers and reports back to Operations Manager
Available on-call for divisional emergencies which may include holidays and weekends
Maintains work schedules and ensure coverage is provided at all times
Functions as key contact to support teams such as maintenance, human resources and health and safety
Cover runs when required
Oversees the completion of monthly ghosting and deficiency reports
Maintains paperwork and timesheets and oversees all elements of the process
Ensures timely and accurate entering of payroll
Serve as a contact to staff and assist in all forms of employee engagement and regular meetings
Assist and co-ordinate driver on boarding and orientation processes for new hires
Monitor employees license upgrades if necessary from start to finish
Full-Time, Tuesday-Saturday, 3:00 pm-11:30 pm

Salary range is $59,000 to $63,000, plus benefits, company perks and optional RRSP

Requirements

Your profile

You are safety focused
You are a safe driver with a clean driving record
You have a minimum valid full G Ontario Drivers license
You can obtain a clean criminal record search with vulnerable sector screening
You have a sound knowledge of the Greater Niagara Region including St Catharine's, Welland and surrounding area
You have the ability to work independently
You possess solid communication skills
You have post-secondary education or equivalent
You have a minimum 2 years experience in a similar role
You have knowledge of Word, Excel, PowerPoint and Outlook applications
You have excellent, strong proven customer service experience
Your transportation experience will be an asset *especially in an On-Demand service environment
You have experience working in a unionized environment

Your Location

By joining the Voyago Transit team in the Niagara Region, you'll find:

Employee Assistance Program
Employee Referral Bonus
Great company culture
Award Winning
Growth oriented company
Subsidiary of Global Transportation Provider (Transdev)
Employee recognition

Benefits

The Perks

We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted

Apply on LinkedIn About employer

More about this job

Responsibilities

Oversee daily on-demand transit operations, supervise staff and drivers, maintain schedules and service coverage, and ensure drivers meet contract standards. Coordinate training, onboarding, performance reviews, payroll, reporting, vehicle upkeep, and support-team activities, while responding to divisional emergencies as needed.

Requirements

Requires a valid full G Ontario driver's licence, a clean driving record, eligibility for a criminal record search with vulnerable sector screening, and at least two years of experience in a similar role. Candidates should have post-secondary education or equivalent, knowledge of the Greater Niagara Region, strong communication and customer-service skills, Microsoft Office proficiency, and experience in a unionized environment; transportation or on-demand transit experience is an asset.

Skills

Operations Coordination
Staff Supervision
Scheduling and Coverage
Performance Monitoring
Employee Engagement
Driver Onboarding and Orientation
Training Coordination
Payroll and Timesheet Administration
Incident and Collision Reporting
Health and Safety Coordination
Customer Service
Communication
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

Benefits

Employee Assistance Program
Employee Referral Bonus
Company Perks Program
Employee Recognition
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

On-Demand Transit
Transportation Operations
Operations Supervision
Staff Scheduling
Driver Performance
Transportation Contracts
Site Visits
Incident Reports
Collision Reports
Driving Evaluations
Driver Training
Driver Onboarding
Employee Orientation
Key Performance Indicators
Payroll
Timesheets
Ghosting Reports
Vehicle Maintenance
Health and Safety
Human Resources
Unionized Environment
Customer Service
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Ontario G Driver's Licence
Vulnerable Sector Screening
Greater Niagara Region

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