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Added 5 mins ago
B
Senior Service Representative, Investment Operations
BMO
Toronto, ON · YNG
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 5 mins ago
B
Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 5 mins ago
Housing Applicant Services Clerk - Nine Month
County of Wellington
ON · Guelph, ON
We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals…
Added 5 mins ago
PR
FLAGMAN
PNR RailWorks
ON · Ontario, Canada
- Full-time
…Rules (CROR), General Engineering Instructions or equivalent, Customer Safety Instructions, Engineering Track Standards or equivalent, and PNR company policies and procedures throughout the…
Added 5 mins ago
CO
Bylaw Compliance Officer (Part Time)
City of Vernon
Winnipeg, MB · Parkade Building
- Part-time
…departmental operational procedures. Officers provide exceptional customer service to gain compliance through a variety of enforcement techniques utilizing discretion and critical thinking…
Added 5 mins ago
WS
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Kelowna, BC
- Full-time
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FB
Customer Service Representative
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- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 21 mins ago
M
Program and Events Producer
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…operational insights to improve program execution and stakeholder…
Added 21 mins ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON
- Full-time
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Added 21 mins ago
L
Holiday Customer Service Representative (Fixed Term)
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Perth, ON
- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 21 mins ago
L
Holiday Customer Service Representative (Fixed Term)0303
LCBO
Chesterville, ON
- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 36 mins ago
LD
Wash Bay Labourer
Loraas Disposal North
Saskatoon, SK
- Full-time
Ensure all containers coming into the shop are washed and left in a state that is representative of our service levels.
Added 36 mins ago
EG
Area Vice President - West
Endress+Hauser Group
ON · Ontario, Canada
- Full-time
Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing…
Added 36 mins ago
TA
Customer Service Representative (Saskatoon) Part-Time
Trail Appliances AB/SK
Saskatoon, SK
- Part-time
As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude,…
Added 36 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
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Toronto, ON · North York, ON
- Full-time
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management…
Added 36 mins ago
S
Manager, Content strategy and Operations
Stingray
Toronto, ON
- Full-time
Support and, where required, directly manage content scheduling within digital signage platforms; experience with Navori or other CMS is a strong asset.
Added 36 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Edmonton, AB · South Edmonton, AB
- $16 to $17 CAD / hour
- Part-time
- Contract
…brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile in-store support, so brands…
Added 36 mins ago
TA
Customer Service Representative (Saskatoon) Part-Time
Trail Appliances Ltd.
Saskatoon, SK
- Part-time
As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude,…
Added 36 mins ago
Manager, Solutions Design
DSV
Milton, ON
Compensation: Salary starting at $110,000 Annual, plus eligible benefits, in accordance with experience and internal equity
Added 36 mins ago
LA
Automotive Parts Representative
Lordco Auto Parts
Canada
- Full-time
Provide exceptional customer service experience
Added 36 mins ago
V
Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member…
Added 51 mins ago
Account Development Representative
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Toronto, ON
At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for…
Added 51 mins ago
Claims Advisor Property
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…to deepen your property claims expertise, deliver a positive customer experience, and continue growing your career within a collaborative and supportive…
Added 1 hour ago
MD
Employee Relations Investigator - LR Consultant 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position will also serve as management representative in collective bargaining as needed, will initiate, review and have access to employer proposals for collective bargaining, and…
Added 1 hour ago
GI
Portfolio Manager, Private Client (Established Book of Business)
Goodreid Investment Counsel
Toronto, ON
- Full-time
Registered, or eligible to register, as an Advising Representative (CFA or CIM designation, plus relevant experience)

TransLink

IT Governance and Reporting Specialist

Vancouver, BC, Canada
Greater Vancouver, BC, Canada

$84,480 to $126,720 CAD / year · Full-time

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Job details

Pay: $84,480 to $126,720 CAD / year
Job type: Full-time
Apply by: Nov 10, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 28, 2026

Original job description

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

The IT Governance and Reporting Specialist is responsible for the implementation and optimization of governance and control initiatives in support of the overall Business Technology Services strategy and service delivery.

Handles a set of governance and control work activities requiring coordination across multiple areas.

Ensures that policy frameworks and reporting structures are in place to meet business needs and align with internal and external requirements. Provide specialized IT governance related advice and support to management/leadership and respective teams for area(s) of specialization.

KEY ACCOUNTABILITIES

Analyzes the impacts of governance and control deficiencies on the overall BTS strategy and service delivery.

Facilitates the implementation and optimization for multiple key operational and planning activities within Business Technology Services Department.

Responsible for establishing, implementing, and monitoring controls for the delivery of technology operational processes.

Process Management: Collaborates across BTS teams to develop processes and standards; implements new or revised processes/standards; monitors for compliance; and facilitates continuous improvement to ensure quality and efficiency, improve accountability and practices for internal control and oversight.

Reporting: Manages the reporting cycle to produce reports for operations, senior leadership teams, and board and executive committees.

Internal Audit Compliance: Supports audits to ensure compliance with processes and standards and provide status reporting.

Policy Governance: Develops the framework to manage BTS policies, measures compliance and ensures ongoing maintenance.

Risk Framework: Maintains the risk register, developing and maintaining risk assessment methodologies, processes, Maintains, and distributes risk assessment tools and questionnaires. Partners with other risk groups and contribute to the ongoing update and enhancement of controls, frameworks, policies, risk indicators and metrics.

Responsible for completing compliance reviews to ensure portfolio and projects are adhering to the established standards and gating framework.

Data Analytics: Creates and maintains reporting dashboards, interprets, and communicates operational insights through analytics, and determines gaps and opportunities for improvement in governance or technology service delivery.

Qualifications

EDUCATION AND EXPERIENCE

The requirement of this job is acquired through a bachelor’s degree in computer science, business administration, or other related discipline, plus five (5) years of relevant experience working in information security, process auditing or other compliance/governance related area in a unionized environment.

OTHER REQUIREMENTS

Knowledge and experience in the following areas are considered an asset: Audits of IT general controls and IT Security; auditing systems under development or being implemented; Control frameworks, including the Committee of Sponsoring Organizations (COSO) and Control Objectives for Information and Related Technology.

Expert Proficiency in using analytical software tools such as MS Power BI, Tableau and O365 Office suite.

Solid written and verbal communication skills to build and maintain strong working relations with cross functional teams.

Expert knowledge in regulatory and industry frameworks, guidelines and standards governing the management of technology systems.

Solid judgement and decision-making skills and integrity to process and handle confidential details with discretion.

Solid organizational skills with the ability to multi-task while meeting deadlines and adapt to change in a fast-paced dynamic environment.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

The salary for this position ranges from $84,480 - $126,720 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.

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More about this job

Responsibilities

Implements and improves IT governance, controls, policies, risk frameworks, and operational processes across Business Technology Services, while monitoring compliance and supporting audits. Manages reporting for operational and executive audiences and uses analytics and dashboards to identify service-delivery gaps and improvement opportunities.

Requirements

Requires a bachelor’s degree in computer science, business administration, or a related discipline, plus five years of relevant experience in information security, process auditing, or compliance and governance in a unionized environment. Relevant assets include IT controls and security auditing, COSO and COBIT frameworks, expert proficiency with Power BI, Tableau, and Microsoft 365, and strong communication, judgment, and organizational skills.

Skills

IT Governance
Process Management
Internal Controls
Reporting
Internal Audit Compliance
Policy Governance
Risk Management
Risk Assessment
Data Analytics
Dashboard Development
Microsoft Power BI
Tableau
Microsoft 365
Regulatory Compliance
Communication
Decision-Making

Benefits

Extended Health
Dental
Transit Pass
Public Service Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Business Technology Services
IT Governance
Governance Frameworks
Internal Controls
Operational Processes
Process Standards
Internal Audit
IT General Controls
IT Security
Compliance Reviews
Policy Governance
Risk Register
Risk Assessment Methodologies
Risk Assessment Tools
COSO
COBIT
Microsoft Power BI
Tableau
Microsoft 365
Reporting Dashboards
Data Analytics
Operational Reporting
Regulatory Frameworks
Industry Standards
Control Frameworks
Continuous Improvement
Portfolio Governance
Project Gating Framework
Unionized Environment

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