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Added 5 mins ago
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Senior Director, Business Transformation, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
The Senior Director, Business Transformation, Trust Co., leads the Trust Company's strategic growth, innovation, and transformation agenda. Responsible for identifying and executing…
Added 5 mins ago
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Senior Director, Business Enablement, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
The Senior Director, Business Enablement, Trust Co., is responsible for driving operational excellence and enabling the execution of the Trust Company's strategic priorities through the…
Added 21 mins ago
TW
Portfolio Coordinator
Trialto Wine Group Ltd.
Vancouver, BC
- Full-time
The Portfolio & Marketing Coordinator works closely with the Brand Portfolio Directors, Sales Director and Sales team to support the execution of sales and marketing activities across…
Added 21 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Pharmacy, you will be responsible for providing a variety of services including medication distribution, (order entry, dispensing, checking and delivery),…
Added 21 mins ago
T
Customer Services Representative (VDR) (2)
TransPerfect
Toronto, ON
- Full-time
Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.
Added 21 mins ago
AB
Team Leader, Customer Service
AGA Benefit Solutions
Montreal, QC
- Full-time
Reporting to the Assistant Director, Client Relations Team, the Client Relations Team Coordinator will be primarily responsible for ensuring the smooth operation of the Customer Service…
Added 35 mins ago
UH
Unit Clerk - Respiratory Day Program and Psychology Services
University Health Network
Toronto, ON
- Contract
Reports to: Programs Manager and Director of Professional Practice
Added 35 mins ago
UH
Nurse Practitioner - Spine and Other Program Needs
University Health Network
Toronto, ON
- Full-time
Three to five years nursing experience in an acute treatment centre with neurosurgery/ spine/ oncology/ neuro-interventional/ neurology patient population; familiarity with spinal and…
Added 35 mins ago
AH
Administrative Assistant, Home Care
Acclaim Health
Oakville, ON
- Full-time
Minimum 1-2 years office experience and/or customer service experience.
Added 35 mins ago
OR
Human Resources Business Partner
OSL Retail Services Inc
Mississauga, ON
- Other
…delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection,…
Added 35 mins ago
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Sales Engineer III
Solink
Remote, Canada
- $172,000 to $200,000 CAD / year
- Full-time
- Remote
Experience in sales, preferably as an Account Executive, Sales Engineer, or in a customer-facing technical role
Added 35 mins ago
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AEO & SEO Strategist (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
Strategists will work closely with their Associate Director (AsD) when roadblocks arise that impact their strategy and goal attainment.
Added 35 mins ago
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GEO & SEO Strategist (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
Strategists will work closely with their Associate Director (AsD) when roadblocks arise that impact their strategy and goal attainment.
Added 50 mins ago
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Director-PM Compliance
BMO
Toronto, ON · FCP
- Full-time
We are seeking a Chief Compliance Officer (CCO), BMO Private Investment Counsel Inc. (BPIC) and Director, Compliance, BMO Private Wealth Canada to provide compliance leadership and…
Added 50 mins ago
PA
Manager, Inventory Optimization
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting the Director, Inventory Optimization, the Manager, Inventory Optimization is responsible for managing the day to day seat inventory strategy of the company’s assigned market…
Added 50 mins ago
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Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- $145,000 to $150,000 CAD / year
- Full-time
Telecon is seeking an experienced Director, Utility Engineering & Business Development to lead our expansion into the utility infrastructure sector. This strategic leadership role will be…
Added 1 hour ago
Business Development Manager – Mining & Resources (Canada)
IMCD Group B.V.
Canada
the sector. Reporting directly to the Director, this role demands a strong
Added 1 hour ago
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Commercial Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
5–10 years of experience in account management, customer success, client relationship management, or commercial roles within professional services or consulting.
Added 1 hour ago
Senior Manager, Communications & Change Management
Scotiabank
Toronto, ON
…priorities across the Technology organization. Reporting to the Director, Change & Enablement, the role is responsible for developing and executing integrated communication and engagement…
Added 1 hour ago
Scotia Jarislowsky Fraser Portfolio Manager - Calgary
Scotiabank
Vancouver, BC · Calgary, BC
…“team of experts” to deliver on our wealth promise and client…
Added 1 hour ago
IT Director, Identity & Directory Services (HYBRID)
McCormick & Company
London, ON · Mississauga, ON
…Cybersecurity, and drives a consistent, efficient employee and partner experience. The Director leads internal teams and managed service providers and maintains clear accountability for…
Added 1 hour ago
UO
Undergraduate Program Advising Officer
University of Victoria
Victoria, BC
- Full-time
Reporting to the Assistant Director, Undergraduate Programs the Undergraduate Advising Officer (AO) is responsible for advising current and prospective, domestic and international students…
Added 1 hour ago
C
Engagement Director
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
The Engagement Director will work closely with the Product Manager and Customer Success Manager to ensure strong delivery performance, product quality, and long-term client success.
Added 1 hour ago
MI
Senior Associate Director, Investor Delivery
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
Reporting to the Director, Nexus, Investor Delivery, you will:
Added 1 hour ago
OI
Director of Revenue Operations
Otodata Industrial Gas
Montreal, QC
- Full-time
Otodata has grown to its current scale on the strength of its product and deep customer relationships. The next phase of growth takes us into more markets, more verticals and more selling…

TransPerfect

Customer Services Representative (VDR) (2)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.

We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients, take ownership of diverse tasks, and pride themselves on delivering outstanding customer service.

The Role

The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.

This role is based in TransPerfect's Toronto office, which acts as a North America hub supporting users across the US, Canada, LATAM, Europe, and other regions as required.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Your Responsibilities

Client Support & Communication

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
Provides first-line technical and operational support to clients and users across the VDR platform.
Nurtures and develops effective and positive relationships with clients.
Anticipates and manages clients' needs effectively.
Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
Manages and hosts online client training sessions.
Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

Monitors progress and ensures deliverables for the client are accurate and timely.
Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

Ensures proper documentation for job tracking and billing information is current and accurate.
Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
Performs additional duties as reasonably requested.

Communication & Client Service

Native-level English fluency, with excellent written and verbal communication skills.
Comfortable speaking to a wide range of B2B customers.
Highly motivated team player with excellent communication and interpersonal skills.
Resilient with a positive can-do attitude.

Experience & Technical Aptitude

Minimum of two years of experience in a B2B environment.
Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
Previous experience in a technology, software, or IT company is beneficial but not required.

Working Style

Exceptional attention to detail, accuracy, and active listening skills.
Capable of multi-tasking, working under pressure, and meeting strict deadlines.
Willing to grow, develop, and continually learn new skills.

Location & Availability

Based in or near Toronto and able to commute to TransPerfect's Toronto office daily.
Available to work either 9 AM to 6 PM or 10 AM to 7 PM, depending on the vacancy.

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More about this job

Responsibilities

Provide first-line technical and operational support to VDR clients, guide users through platform workflows, and host online training sessions. Coordinate with internal teams, track client requests and deliverables, and maintain accurate records for support, job tracking, and billing.

Requirements

Requires native-level English fluency, excellent communication and interpersonal skills, and at least two years of experience in a B2B environment. Candidates should be tech-savvy, detail-oriented, able to manage multiple requests under pressure, and able to commute daily to the Toronto office.

Skills

Customer Service
B2B Client Support
Written Communication
Verbal Communication
VDR Platform Support
Client Training
Technical Troubleshooting
Document Management
User Access Management
Permissions Management
Q&A Support
Reporting
Attention to Detail
Multitasking
Active Listening

Visa sponsorship

Not detected in the job text

Keywords

Virtual Data Room
VDR Platform
B2B
Customer Service
Technical Support
Operational Support
Client Training
User Access
Permissions
Document Management
Q&A
Reporting
Workflow Procedures
Issue Escalation
Job Tracking
Billing Documentation
Toronto
Translation and Localization

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