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Added 8 mins ago
HP
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- Full-time
Document and maintain administrative application configurations, including system settings, integration points, and change history
Added 8 mins ago
A
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Added 8 mins ago
A
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- $40,000 to $45,000 CAD / year
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RU
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Added 8 mins ago
DU
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Added 8 mins ago
FC
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IA
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Added 8 mins ago
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Coordinate all Human Resource functions within the Housekeeping Department and complete all required administrative responsibilities.
Added 8 mins ago
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Added 8 mins ago
SM
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- $48,000 CAD / year
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Added 8 mins ago
TO
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- $20 CAD / hour
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Added 8 mins ago
FB
Assistant Department Manager - Collingwood
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- $21.5 CAD / hour
- Full-time
Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
Added 8 mins ago
VI
Executive Assistant to the President
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Nanaimo, BC
- $82,083 to $93,276 CAD / year
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…efficient management of the institution in its academic and administrative operations and its role in the community. Reporting to the Office Manager, the Executive Assistant to the…
Added 8 mins ago
CC
Donor Care Representative
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Added 8 mins ago
CC
Donor Care Representative
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- $48,000 CAD / year
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Added 8 mins ago
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Added 8 mins ago
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…marketing tips and education, reliable referral flow, and hands-on administrative support - all in a collaborative, growth-driven…
Added 8 mins ago
FB
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- $21.5 CAD / hour
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Added 8 mins ago
IF
Assistant Branch Manager
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- Full-time
…monthly basis. These discussions are not intended to simply be administrative check-ins. The goal is to understand what is working, what is not working, where the advisor may be struggling,…
Added 8 mins ago
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- Full-time
…Services Associate in the Imperial Service Team, you’ll provide administrative and client support to seek business growth opportunities. You'll create strong working relationships while…
Added 8 mins ago
CC
Donor Care Representative
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- $48,000 CAD / year
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Added 8 mins ago
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Sales Support Specialist I
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Added 8 mins ago
AV
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- Full-time

TransPerfect

Customer Services Representative (VDR) (2)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.

We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients, take ownership of diverse tasks, and pride themselves on delivering outstanding customer service.

The Role

The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.

This role is based in TransPerfect's Toronto office, which acts as a North America hub supporting users across the US, Canada, LATAM, Europe, and other regions as required.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Your Responsibilities

Client Support & Communication

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

Provides first-line technical and operational support to clients and users across the VDR platform.

Nurtures and develops effective and positive relationships with clients.

Anticipates and manages clients' needs effectively.

Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.

Manages and hosts online client training sessions.

Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

Monitors progress and ensures deliverables for the client are accurate and timely.

Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.

Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

Ensures proper documentation for job tracking and billing information is current and accurate.

Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

Performs additional duties as reasonably requested.

Communication & Client Service

Native-level English fluency, with excellent written and verbal communication skills.

Comfortable speaking to a wide range of B2B customers.

Highly motivated team player with excellent communication and interpersonal skills.

Resilient with a positive can-do attitude.

Experience & Technical Aptitude

Minimum of two years of experience in a B2B environment.

Tech-savvy with the ability to adapt to new software and tools. Training will be provided.

Previous experience in a technology, software, or IT company is beneficial but not required.

Working Style

Exceptional attention to detail, accuracy, and active listening skills.

Capable of multi-tasking, working under pressure, and meeting strict deadlines.

Willing to grow, develop, and continually learn new skills.

Location & Availability

Based in or near Toronto and able to commute to TransPerfect's Toronto office daily.

Available to work either 9 AM to 6 PM or 10 AM to 7 PM, depending on the vacancy.

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More about this job

Responsibilities

The Customer Services Representative provides high-quality technical and operational support to clients while managing VDR platform workflows. They are responsible for nurturing client relationships, conducting training sessions, and ensuring accurate documentation of all support interactions.

Requirements

Candidates must have at least two years of B2B experience and possess strong technical aptitude with excellent communication skills. The role requires native-level English fluency and the ability to work on-site in the Toronto office.

Skills

Customer service
Technical support
Communication skills
B2B support
Workflow management
Training
Problem solving
Attention to detail
Multi-tasking
Time management
Software proficiency
Documentation
Reporting
Active listening

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
VDR
B2B
Technical Support
Operational Support
Client Training
Workflow Management
Document Management
Reporting
Software
IT
Communication
Interpersonal Skills
Data Accuracy
Job Tracking
Billing
Client Engagement

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