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Added 4 mins ago
Engineering Projects Coordinator
UFA Co-operative Ltd.
Calgary, AB
This is an ideal opportunity for a highly organized professional with experience in project coordination, procurement, capital project administration, SAP, and vendor management who enjoys…
Added 4 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Regina, SK
Our training experience provides you with all the skills necessary for a successful career in management and professional sales. After you complete the training program, you can count on a…
Added 4 mins ago
Service Support Officer, (Contract)
Scotiabank
ON · Mississauga, ON
…best at the basics: Friendly, Willing to Assist, Efficient and…
Added 4 mins ago
Workplace Operations Lead (12 Month Contract)
Scotiabank
Toronto, ON
A rewarding career path with diverse opportunities for professional development
Added 4 mins ago
Volume Counter, Mail Operations 1
Canada Post - Postes Canada
QC · Graham-Bell, QC
Attention to detail, punctuality, professional demeanour
Added 4 mins ago
Homemaker
Bayshore
Vancouver, BC
Ability to work independently and maintain professional boundaries.
Added 4 mins ago
H(
Member Services Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,400 to $75,000 CAD / year
- Full-time
As a front-line service provider, provide relevant, prompt, and accurate information in a professional and courteous manner. Service delivery channels include phone, secure e-mail, mail,…
Added 4 mins ago
Assistant Manager, Corporate Financial Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…environment, competitive income and benefits, and opportunities for professional growth and personal…
Added 4 mins ago
Provincial Chief Medical Officer
Winnipeg Regional Health Authority
Winnipeg, MB
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 4 mins ago
Nurse
TELUS
Montreal, QC
Take care of patients as soon as they arrive and welcome them in a courteous and professional manner
Added 4 mins ago
Expenditure Analyst
Government of Alberta
AB
Coordinates with the Minister's Office, management and administrative staff to resolve issues and communicate new processes.
Added 4 mins ago
C
Project Administrator | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
…Supervisors, consultants, trades, and Finance, you will coordinate the administrative work from project setup and tender support through permits, construction, turnover, and closeout. You…
Added 4 mins ago
KH
Health Navigator
Kensington Health
Toronto, ON
- Part-time
Administrative and computer skills to complete professional reports, documentation, and statistical analysis.
Added 4 mins ago
NH
REGISTERED NURSE (RN), COORDINATOR, LONG-TERM CARE
Northern Health - BC
Dawson Creek, BC
- Full-time
…this position practices in accordance with the standards of professional practice and code of ethics as outlined by the BC College of Nurses and Midwives (BCCNM) as well as within a patient…
Added 4 mins ago
VC
Community Treatment (Sp-ACT) Psychiatrist
Vancouver Coastal Health
Vancouver, BC
- Full-time
Added 4 mins ago
MR
Human Resources Coordinator
Meridia Recruitment Solutions, a KBRS Company
Halifax, NS
- Full-time
…Maritime Beauty is a leading Atlantic Canadian distributor of professional beauty products, with 17 locations across Nova Scotia, New Brunswick, and Prince Edward Island. With a strong…
Added 4 mins ago
WI
Intermediate Landscape Architectural Technologist / Designer
WSP in Canada
Calgary, AB
- Full-time
Share your experience with early-career professionals while continuing to expand your own technical and professional capabilities.
Added 4 mins ago
MG
Client Relationship Manager
Markets Group
Toronto, ON
- Full-time
Work with the Sponsorship Sales Manager to prepare and deliver requests for proposals and information in a timely, accurate and professional manner.
Added 4 mins ago
E
HR Information Systems (HRIS) Specialist
EPCOR
AB · Edmonton, Alberta
- Full-time
Project Management Professional (PMP) designation.
Added 4 mins ago
BE
Child Care Centre Director
BrightPath Early Learning & Child Care
Kitchener, ON
- Full-time
Managing administrative tasks such as processing payroll, accounts payable, accounts receivable, and general communications.
Added 19 mins ago
UH
Clinical Study and Regulatory Assistant
University Health Network
Toronto, ON
- Full-time
Assists the inter-professional clinical research team in performing study-specific tasks as per protocol
Added 19 mins ago
SS
Healthcare Security Professional – Vancouver Coastal Health
Securiguard Services Ltd.
Vancouver, BC
- Full-time
Collaborate with other healthcare staff, including nurses, physicians, and administrative personnel, to address security concerns and coordinate responses to emergencies.
Added 19 mins ago
NE
Environmental Student
NexGen Energy Ltd.
Saskatoon, SK
- Internship
…materials; plus, supporting the Environment team with other administrative functions to achieve the common goals of the…
Added 19 mins ago
AT
Operational Excellence Accounts Payable Clerk
Atlas Tools & Machinery
Vaughan, ON
- $57,500 to $60,000 CAD / year
- Full-time
Communicate with vendors to resolve issues related to invoicing, payments or responding to vendor inquiries in a timely and professional manner
Added 19 mins ago
MD
Medicaid Provider Investigations Manager – Community-Based /Human Services Manager 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Under general administrative direction of the Deputy Inspector General of the Program Integrity Oversight (PIO) Division, this position is responsible for executive leadership, operational…

TransPerfect

Customer Services Representative (VDR) (2)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.

We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients, take ownership of diverse tasks, and pride themselves on delivering outstanding customer service.

The Role

The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.

This role is based in TransPerfect's Toronto office, which acts as a North America hub supporting users across the US, Canada, LATAM, Europe, and other regions as required.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Your Responsibilities

Client Support & Communication

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

Provides first-line technical and operational support to clients and users across the VDR platform.

Nurtures and develops effective and positive relationships with clients.

Anticipates and manages clients' needs effectively.

Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.

Manages and hosts online client training sessions.

Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

Monitors progress and ensures deliverables for the client are accurate and timely.

Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.

Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

Ensures proper documentation for job tracking and billing information is current and accurate.

Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

Performs additional duties as reasonably requested.

Communication & Client Service

Native-level English fluency, with excellent written and verbal communication skills.

Comfortable speaking to a wide range of B2B customers.

Highly motivated team player with excellent communication and interpersonal skills.

Resilient with a positive can-do attitude.

Experience & Technical Aptitude

Minimum of two years of experience in a B2B environment.

Tech-savvy with the ability to adapt to new software and tools. Training will be provided.

Previous experience in a technology, software, or IT company is beneficial but not required.

Working Style

Exceptional attention to detail, accuracy, and active listening skills.

Capable of multi-tasking, working under pressure, and meeting strict deadlines.

Willing to grow, develop, and continually learn new skills.

Location & Availability

Based in or near Toronto and able to commute to TransPerfect's Toronto office daily.

Available to work either 9 AM to 6 PM or 10 AM to 7 PM, depending on the vacancy.

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More about this job

Responsibilities

The Customer Services Representative provides high-quality technical and operational support to clients while managing VDR platform workflows. They are responsible for nurturing client relationships, conducting training sessions, and ensuring accurate documentation of all support interactions.

Requirements

Candidates must have at least two years of B2B experience and possess strong technical aptitude with excellent communication skills. The role requires native-level English fluency and the ability to work on-site in the Toronto office.

Skills

Customer service
Technical support
Communication skills
B2B support
Workflow management
Training
Problem solving
Attention to detail
Multi-tasking
Time management
Software proficiency
Documentation
Reporting
Active listening

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
VDR
B2B
Technical Support
Operational Support
Client Training
Workflow Management
Document Management
Reporting
Software
IT
Communication
Interpersonal Skills
Data Accuracy
Job Tracking
Billing
Client Engagement

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