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Added 10 mins ago
CU
Contracts and Agreements Specialist
Carleton University
Ottawa, ON
- Other
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete…
Added 10 mins ago
S
Food Service Worker
Sanya’k̓ula
Coquitlam, BC
- Part-time
…prepared food items, opened packages and/or cans before preparing further amounts. Discards refrigerated leftovers according to…
Added 10 mins ago
NM
Red Seal UG Heavy Duty Mechanic
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…experience, and will not be based on a candidate’s pay history. Further, in accordance with applicable law, Newmont will not seek information regarding a candidate’s pay history, and…
Added 10 mins ago
NF
Executive Assistant
Northbridge Financial
Vancouver, BC
- Full-time
- Other
…Northbridge leadership team to ensure that all correspondence and information is up-to-date and…
Added 10 mins ago
D
Recruiter
Dexterra
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Ability to efficiently review and select resumes that meet company requirements for further screening
Added 25 mins ago
U
Workday Senior Certified Payroll Consultant
UST
ON · Ontario, Canada
- Full-time
…by our recruitment team. Where applicable law requires it, further…
Added 25 mins ago
EL
Medical Director - Oncology
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
…payers receive accurate, timely, and high-quality scientific…
Added 25 mins ago
T
Fraud Detection Analyst
Tangerine
Toronto, ON
- Contract
Investigate questionable activity across Tangerine products, proactively contact customers and take appropriate action to prevent further fraudulent activity.
Added 25 mins ago
RH
Hightide - Support Worker (Fri-Mon Days)
RainCity Housing and Support Society
Sechelt, BC
- Part-time
Added 25 mins ago
UO
Governance Specialist, University Secretariat
University of Calgary
Calgary, AB
- Full-time
Have a post-secondary education (business administration, library and information science, legal, or related fields are considered an asset) combined with a minimum of 5 years of…
Added 25 mins ago
UO
Programming Research Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
…and other sources for requests for proposals, requests for information, expressions of interest and related funding or partnership…
Added 25 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Identifying, investigating and resolving anomalies in transactional information.
Added 25 mins ago
UO
Sessional Instructor: PHYS 355, Department of Physics and Astronomy, Faculty of Science
University of Calgary
Calgary, AB
- Full-time
Names and contact information for minimum of three (3) references (no letters are required with the initial application, and references will only be contacted should the candidate be…
Added 25 mins ago
A
Gestionnaire de Comptes / Chargé de clientèle senior / Souscripteur
Atradius
Montreal, QC
- Full-time
Prepare all required information for structuring and pricing deals
Added 25 mins ago
A
Account Manager - Commercial
Atradius
Mississauga, ON
- Full-time
Prepare all required information for structuring and pricing deals
Added 25 mins ago
CU
Career Consultant
Carleton University
Ottawa, ON
- Other
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete…
Added 25 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
AAPS Salaried - Information Services, Level A
Added 25 mins ago
C&
Associate (Trial and Defence)
Clyde & Co
Toronto, ON
- Full-time
…opportunity of working for a leading global law firm while further developing your…
Added 25 mins ago
AP
Financial Analyst
Arbutus Properties
Vancouver, BC
- Full-time
Coordinate underwriting information, appraisals, lender due diligence and commitment letters.
Added 40 mins ago
CO
Skate Patrol
City of Penticton
Penticton, BC
- Full-time
For more information, please visit our website at penticton.ca/
Added 40 mins ago
CG
Day Cleaner (Janitorial) Richmond Hill
Compass Group Canada
Richmond Hill, ON
- Full-time
…and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 40 mins ago
Coordinator, Finance
Simon Fraser University
Burnaby, BC
Ability to ensure the integrity and accuracy of financial information and resolve discrepancies.
Added 55 mins ago
BH
Junior School Administrative Assistant, Academics
Branksome Hall
Toronto, ON
- $50,123 to $62,570 CAD / year
- Full-time
Excellent understanding of Google Suite, Student Information Systems, and word processing skills
Added 55 mins ago
CG
General Help/Food Service Worker - Full Time
Compass Group Canada
Tiverton, ON
- Full-time
…and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 55 mins ago
CG
Chef Manager
Compass Group Canada
Burnaby, BC
- Full-time
…our associates with access to 24/7 support, resources, and…

TransPerfect

Customer Services Representative (VDR)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.

We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients, take ownership of diverse tasks, and pride themselves on delivering outstanding customer service.

The Role

The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.

This role is based in TransPerfect's Toronto office, which acts as a North America hub supporting users across the US, Canada, LATAM, Europe, and other regions as required.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Your Responsibilities

Client Support & Communication

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

Provides first-line technical and operational support to clients and users across the VDR platform.

Nurtures and develops effective and positive relationships with clients.

Anticipates and manages clients' needs effectively.

Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.

Manages and hosts online client training sessions.

Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

Monitors progress and ensures deliverables for the client are accurate and timely.

Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.

Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

Ensures proper documentation for job tracking and billing information is current and accurate.

Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

Performs additional duties as reasonably requested.

Requirements

Communication & Client Service

Native-level English fluency, with excellent written and verbal communication skills.

Comfortable speaking to a wide range of B2B customers.

Highly motivated team player with excellent communication and interpersonal skills.

Resilient with a positive can-do attitude.

Experience & Technical Aptitude

Minimum of two years of experience in a B2B environment.

Tech-savvy with the ability to adapt to new software and tools. Training will be provided.

Previous experience in a technology, software, or IT company is beneficial but not required.

Working Style

Exceptional attention to detail, accuracy, and active listening skills.

Capable of multi-tasking, working under pressure, and meeting strict deadlines.

Willing to grow, develop, and continually learn new skills.

Location & Availability

Based in or near Toronto and able to commute to TransPerfect's Toronto office daily.

Available to work either 9 AM to 6 PM or 10 AM to 7 PM, depending on the vacancy.

Apply About employer

More about this job

Responsibilities

Provide technical and operational support to VDR clients and users, including platform guidance, workflow assistance, training, and issue investigation. Coordinate with internal teams to deliver accurate and timely client support while maintaining complete records and following established procedures.

Requirements

Requires native-level English, at least two years of B2B experience, strong communication and interpersonal skills, technical aptitude, and exceptional attention to detail. Candidates must be able to manage multiple requests under pressure and commute daily to the Toronto office, with availability for either a 9 AM–6 PM or 10 AM–7 PM shift.

Skills

Customer Service
B2B Client Support
Technical Support
VDR Platform Support
Client Communication
Client Training
Workflow Support
Issue Investigation
Escalation Management
Documentation
Attention To Detail
Active Listening
Multitasking
Time Management
Cross-Regional Coordination

Visa sponsorship

Not detected in the job text

Keywords

Virtual Data Room
VDR Platform
B2B
Customer Service
Technical Support
Operational Support
Client Training
User Access
Permissions
Document Management
Q&A
Reporting
Workflow Procedures
Issue Investigation
Escalation
Job Tracking
Billing Information
Best Practices
Cross-Regional Coordination
Translation And Localization

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