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Added 11 mins ago
CM
Farm Tractor Operators - SNOW REMOVAL - 24/7 Availability
Clintar Markham, ON
Ajax, ON
- $26 to $35 CAD / hour
- Part-time
Added 11 mins ago
EM
Customer Service Representative - Port Hawkesbury
Enterprise Mobility
Port Hawkesbury, NS
- $20.57 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 11 mins ago
W
General Labourer
Wajax
Fort McMurray, AB
- Full-time
Added 11 mins ago
VE
Customer Fulfillment Representative
Veolia Environnement SA
Oakville, ON
- Full-time
…Solutions team as a North American Customer Fulfillment Solutions Representative, you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working…
Added 11 mins ago
A
Senior Vice President, Energy
AECOM
Ottawa, ON · Markham, Ontario
- $300,000 to $350,000 CAD / year
- Full-time
…the future of our Energy business. Serving as the Canadian representative on our Americas Energy leadership team, you will work closely with Energy leaders across the United States and…
Added 11 mins ago
D
Wealth Management Advisor
Desjardins
Quebec, QC · Caisse Desjardins de Limoilou
- Full-time
Mutual fund representative certificate – Autorité des marchés financiers
Added 11 mins ago
CK
Training Manager
Circle K
Calgary, AB
- Full-time
Added 11 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
Act as a senior technology advisor and local representative of CIMA+'s Operational and Digital Technology practice with clients in the GTA and Ontario
Added 11 mins ago
Senior Project Manager - Wastewater Treatment Services
CDM Smith
Burnaby, BC
Added 26 mins ago
SS
Regional Sales Manager
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Experience developing and managing manufacturers' representative networks.
Added 26 mins ago
LR
Sales Development Representative
Let's Roam
Canada
- Contract
Sales Development Representative (SDR) / Sales Assistant
Added 26 mins ago
TH
Territory Sales Representative – B2B
The Headhunters Recruitment
Grande Prairie, AB
- Full-time
…one. Based in the Grande Prairie area, the new Territory Sales Representative will be responsible for growing an assigned territory by bringing on new business customers and building on…
Added 26 mins ago
GC
Site Administrator with Leasing
Greenwin Corp.
Toronto, ON
- Full-time
Added 26 mins ago
TT
Sales Representative
Tiki Tax
Kelowna, BC
- Part-time
Added 26 mins ago
LC
Credit Representative ( Parental leave replacement)
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
The Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely…
Added 26 mins ago
GA
Senior Immigration Law Clerk / Paralegal
Green and Spiegel
Toronto, ON
- Full-time
Green and Spiegel LLP is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with…
Added 26 mins ago
IM
Health And Safety Coordinator
Iron Maple
Dartmouth, NS
- Full-time
…alongside the project team as the designated health and safety representative responsible for promoting awareness, prevention, training and the internal responsibility system to all…
Added 26 mins ago
A
Copy of Senior Vice President, Energy
AECOM
Calgary, AB
- $300,000 to $350,000 CAD / year
- Full-time
…the future of our Energy business. Serving as the Canadian representative on our Americas Energy leadership team, you will work closely with Energy leaders across the United States and…
Added 26 mins ago
I
Business Development Representative
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- $40,000 to $60,000 CAD / year
- Full-time
Added 26 mins ago
G&
Forward Deployed AI Engineer
Groom & Associés / Associates
Montreal, QC · Greater Montreal Metropolitan Area
- $140,000 to $180,000 CAD / year
- Full-time
1. Screen: a 30-minute video call with a hiring representative, in English or French.
Added 26 mins ago
C
Financial Services Representative
CIBC
Toronto, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 26 mins ago
ZS
Sales Representative - Ottawa, ON
Zedcor Security Solutions
Ottawa, ON
- Full-time
Zedcor is looking to add to our existing sales organization in the Ottawa area. We are looking to hire Sales Representative. Sales Representatives are a crucial position as we continue to…
Added 26 mins ago
BS
Business Development Representative
Bulletproof Solutions Inc
Fredericton, NB
- Full-time
Added 41 mins ago
Bilingual Apprenticeship Training Coordinator
Business, Mining, Trade and Job Creation
Winnipeg, MB
Added 41 mins ago
PT
Technician I - Audio Visual
Paladin Technologies
Vancouver, BC
- Full-time
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

TransPerfect

Customer Services Representative (VDR)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.

We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients, take ownership of diverse tasks, and pride themselves on delivering outstanding customer service.

The Role

The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.

This role is based in TransPerfect's Toronto office, which acts as a North America hub supporting users across the US, Canada, LATAM, Europe, and other regions as required.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Your Responsibilities

Client Support & Communication

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

Provides first-line technical and operational support to clients and users across the VDR platform.

Nurtures and develops effective and positive relationships with clients.

Anticipates and manages clients' needs effectively.

Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.

Manages and hosts online client training sessions.

Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

Monitors progress and ensures deliverables for the client are accurate and timely.

Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.

Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

Ensures proper documentation for job tracking and billing information is current and accurate.

Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

Performs additional duties as reasonably requested.

Requirements

Communication & Client Service

Native-level English fluency, with excellent written and verbal communication skills.

Comfortable speaking to a wide range of B2B customers.

Highly motivated team player with excellent communication and interpersonal skills.

Resilient with a positive can-do attitude.

Experience & Technical Aptitude

Minimum of two years of experience in a B2B environment.

Tech-savvy with the ability to adapt to new software and tools. Training will be provided.

Previous experience in a technology, software, or IT company is beneficial but not required.

Working Style

Exceptional attention to detail, accuracy, and active listening skills.

Capable of multi-tasking, working under pressure, and meeting strict deadlines.

Willing to grow, develop, and continually learn new skills.

Location & Availability

Based in or near Toronto and able to commute to TransPerfect's Toronto office daily.

Available to work either 9 AM to 6 PM or 10 AM to 7 PM, depending on the vacancy.

Apply About employer

More about this job

Responsibilities

Provide technical and operational support to VDR clients and users, including platform guidance, workflow assistance, training, and issue investigation. Coordinate with internal teams to deliver accurate and timely client support while maintaining complete records and following established procedures.

Requirements

Requires native-level English, at least two years of B2B experience, strong communication and interpersonal skills, technical aptitude, and exceptional attention to detail. Candidates must be able to manage multiple requests under pressure and commute daily to the Toronto office, with availability for either a 9 AM–6 PM or 10 AM–7 PM shift.

Skills

Customer Service
B2B Client Support
Technical Support
VDR Platform Support
Client Communication
Client Training
Workflow Support
Issue Investigation
Escalation Management
Documentation
Attention To Detail
Active Listening
Multitasking
Time Management
Cross-Regional Coordination

Visa sponsorship

Not detected in the job text

Keywords

Virtual Data Room
VDR Platform
B2B
Customer Service
Technical Support
Operational Support
Client Training
User Access
Permissions
Document Management
Q&A
Reporting
Workflow Procedures
Issue Investigation
Escalation
Job Tracking
Billing Information
Best Practices
Cross-Regional Coordination
Translation And Localization

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