customer service agent
- Drummondville, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
Bilingual
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Health benefits
Languages
Bilingual
Education
- No degree, certificate or diploma
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Urban area
- Private sector
- Transportation
Tasks
- Answer written and oral inquiries
- Perform general office duties
- Answer clients' inquiries and provide information
Computer and technology knowledge
- Database software
- Internet
- MS Outlook
- MS Word
- MS Office
- Electronic mail
- Call centre
Work conditions and physical capabilities
- Attention to detail
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Reliability
- Team player
- Judgement
- Ability to multitask
- Quick learner
Health benefits
- Disability benefits
- Health care plan
- Paramedical services coverage
- Group insurance benefits
- Life insurance
- Pension plan
- Long-term care insurance
- Free parking available
- Paid time off (volunteering or personal days)
- Travel insurance
More about this job
Responsibilities
Answer clients’ written and oral inquiries and provide information. Perform general office duties in a transportation-sector call centre.
Requirements
The posting specifies one year to less than two years of experience and no degree, certificate, or diploma. Candidates should have call centre experience, computer skills with database software and Microsoft Office tools, and strong communication, client service, and organizational abilities.
Skills
- Written Communication
- Oral Communication
- Customer Service
- General Office Duties
- Database Software
- Internet
- Microsoft Outlook
- Microsoft Word
- Microsoft Office
- Electronic Mail
- Call Centre Experience
- Attention to Detail
- Client Focus
- Interpersonal Skills
- Punctuality
- Reliability
Benefits
- Disability Benefits
- Health Care Plan
- Paramedical Services Coverage
- Group Insurance Benefits
- Life Insurance
- Pension Plan
- Long-Term Care Insurance
- Free Parking
- Paid Time Off
- Travel Insurance
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Administrative
- Logistics
Keywords
- Customer Service
- Call Centre
- Transportation
- Truck Transportation
- Private Sector
- Client Inquiries
- Written Communication
- Oral Communication
- General Office Duties
- Database Software
- Internet
- Microsoft Outlook
- Microsoft Word
- Microsoft Office
- Electronic Mail
- Attention to Detail
- Client Focus
- Interpersonal Skills
- Punctuality
- Reliability
- Teamwork
- Judgement
- Multitasking
- Quick Learning