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Added 5 mins ago
Front of House - Host/Hostess
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…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
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Samsung Sales Associate - Bramalea City Centre - Part-Time
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Added 2 hours ago
RM
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Added 2 hours ago
RM
Food Service Assistant
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The department of Nutrition Services recognizes the patients we service as our primary client. We direct our department resources toward their care by providing high quality, safe,…

Transportation Equipment Network - Canada

Bilingual Roadside Service Representative - Customer Service

Moncton, NB, Canada

$21.00/hour Plus a premium for Nights and weekends

Apply About employer

Applications open in a new tab.

Job details

Pay: $21.00/hour Plus a premium for Nights and weekends
Posting language: English
Posted: Oct 5, 2026

Original job description

Transportation Equipment Network (TEN) is proud to be the North American leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.

As an Emergency Roadside Repair Service team provides roadside assistance services for all North America, 24hrs a day, 7 days a week. We are seeking a new Customer Service Representative / Bilingual Roadside Service Coordinator (CSR) to join our main contact center in Moncton, NB. The position requires as individuals who thrive in a very fast-paced team environment, and who is positive and professional each day, such as this extremely important communication with customers in urgent situations.

We believe in investing in our employees. That's why we offer a range of attractive and distinctive benefits to reward your exceptional skills and dedication:

Benefits and Pay Details

$21.00/hour Plus a premium for Nights and weekends
Paid Vacation and Personal Days Annually
Health, Dental, & Travel Medical Coverage
Life/Dependent Life and AD&D Insurance, LTD Benefits
Up to $500 Healthcare Spending Account
Awards Program and Employee Referral Program
Company Team Events

About the Job!

We have one shift available:
- 7:00pm-7:00am Continental Shift
Location: Onsite – 125 MacNaughton Ave, Moncton, NB E1H 3N3

Specific responsibilities include:

While demonstrating concern for the customer’s safety; coordinate all service requests and understand customer requirements.
Prioritize customer safety and provide prompt service, Dispatch emergency road service requests, gathering all necessary information for the service call.
Ensure customers remain informed about the progress and ETA of their service call.
Collaborate with the team and management for timely and appropriate service.
Ensure information is accurately entered into Salesforce and/or other relevant systems.

Qualifications:

Must be bilingual in French and English.
Prior experience in roadside assistance, dispatch, mechanical experience, emergency services, or transportation industry experience a definite asset.
A passion for helping people and exceeding their expectations.
Excellent time management and problem-solving skills.
Excellent verbal and written communication skills.
Intermediate computer skills.

While we appreciate every application, only candidates selected for an interview will be contacted due to the high volume of submissions

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

Coordinate emergency roadside service requests while ensuring customer safety and providing prompt updates. Maintain accurate records of service calls within Salesforce and collaborate with the management team to ensure timely service delivery.

Requirements

Must be bilingual in French and English with strong communication and problem-solving skills. Prior experience in dispatch, roadside assistance, or the transportation industry is considered a definite asset.

Skills

Bilingual
Customer Service
Dispatching
Roadside Assistance
Problem-solving
Time Management
Verbal Communication
Written Communication
Computer Skills
Salesforce
Mechanical Knowledge
Emergency Services

Benefits

Paid Vacation
Personal Days
Health Insurance
Dental Insurance
Travel Medical Coverage
Life Insurance
Dependent Life Insurance
AD&D Insurance
LTD Benefits
Healthcare Spending Account
Awards Program
Employee Referral Program
Company Team Events

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Roadside Assistance
Dispatch
Customer Service
Salesforce
Emergency Services
Fleet Management
Bilingual
Communication
Problem-solving
Time Management
Mechanical
Contact Center

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