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HR Field Coordinator
Western Energy Services Corp.
Leduc, AB
Reporting directly to the Director, HR – Field Resources, the HR Field Coordinator will be responsible for assisting in the day-to-day operations of the Personnel Department within Drilling…
Added 30 mins ago
QM
Administrative Coordinator - Regulatory Services
Quantum Management Services Ltd.
Toronto, ON
- $25 CAD / hour
- Contract
We are currently seeking a detail-oriented Administrative Coordinator to join a well-established professional organization in Toronto. This is a hybrid opportunity ideal for someone who…
Added 30 mins ago
EM
Key Account Coordinator
Elton Manufacturing
Mississauga, ON
- Full-time
For more than 40 years, we have built strong relationships with customers across North America through product innovation, consistent quality, and exceptional customer service.
Added 46 mins ago
CN
Attendant, Ramp
Canadian North
Ottawa, ON
- Full-time
Assist Customer Service Agents and/or Cargo Attendants if so required;
Added 46 mins ago
FS
FSU Events Operations Coordinator
Fanshawe Student Union
London, ON
- Full-time
Strong interpersonal and customer service abilities.
Added 46 mins ago
UH
Incident Coordinator
University Health Network
Toronto, ON
- Contract
Able to run reports on incident metrics/KPIs on ITSM tool (Service Now) to measure the effectiveness of the incident management process, including service reviews.
Added 46 mins ago
Client Service Coordinator
Bayshore
Brantford, ON
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Added 1 hour ago
P
Logistics Coordinator
PheedLoop
Toronto, ON
- Full-time
We're obsessed with listening to customer feedback, because we're able to build extremely creative solutions at light speed as soon as we hear good ideas. We love working hard, learning new…
Added 1 hour ago
BS
E-Commerce / Ecommerce Coordinator
Bilingual Source
Markham, ON
- Full-time
Collaborate with marketing, planning, and customer service teams to deliver a seamless customer journey.
Added 1 hour ago
BS
Bilingual Case Support Coordinator (hybrid)
Bilingual Source
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Bilingual Case Support Coordinator - French/English
Added 1 hour ago
VR
Snow School Coordinator
Vail Resorts
Whistler, BC
- Full-time
Exceptional customer service skills, including communication and problem solving
Added 1 hour ago
Bilingual Accounts Receivable Coordinator
EY
Edmonton, AB · AB · Toronto, ON · Calgary, AB
…resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. The Accounts Receivable (AR)…
Added 2 hours ago
U
SRM Specialist
UNFI
Concord, ON
- $42,000 to $61,800 USD / year
- Full-time
As the Supplier Coordinator, you will join our Supplier Services team where you will have the opportunity to gain experience learning about category and brand/supplier relationship…
Added 2 hours ago
L&
Lesson Coordinator/Sales and Rentals Associate
Long & McQuade Musical Instruments
Calgary, AB
- Full-time
Manage overdue or delinquent customer lesson accounts
Added 3 hours ago
H&
Lot Attendant
Harvey & Company Ltd - St John's
St. John's, NL
- Full-time
Deliver Equipment & Attachments to service department for assembly & PDI when instructed by Sales Coordinator
Added 3 hours ago
BP
Operations Coordinator
Brinlow Partners
Vancouver, BC
- Full-time
Previous experience in operations support, administrative coordination, logistics, customer service or a similar role, although motivated entry-level candidates are encouraged to apply.
Added 3 hours ago
C
Business Services Supervisor
Convergint
Calgary, AB
- Full-time
…full-time, team-oriented, results-driven Senior Business Services Coordinator to join our amazing culture at our Calgary, AB location. The Business Services Coordinator will contribute to…
Added 3 hours ago
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Material Management Technician
Shared Health-Soins Communs
Brandon, MB
- Full-time
Provide mail, medication, and lab specimen pickup / drop off service for the Brandon area.
Added 3 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 4 hours ago
1
Patient Coordinator - Creditview Creek Dental Care
123Dentist
Mississauga, ON
- Part-time
The team at Creditview Creek Dental Care located in Mississauga, ON are looking for a passionate, hard-working Patient Care Coordinator on a part-time basis.
Added 4 hours ago
1
Patient Coordinator - Meadow Dental Care
123Dentist
Brampton, ON
- $22 to $24 CAD / hour
- Part-time
The team at Meadow Dental Care located in Brampton, ON are looking for a passionate, hard-working Patient Care Coordinator on a part-time basis.
Added 4 hours ago
1
Patient Care Coordinator-Windsor Park Dental, Regina
123Dentist
Regina, SK
- Full-time
The team at Windsor Park Dental located in Regina, SK are looking for a passionate, hard-working Patient Care Coordinator on a full-time basis.
Added 4 hours ago
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Treatment Coordinator - Dental Studio Mountainview
123Dentist
Georgetown, ON
- $25 to $28 CAD / hour
- Full-time
The team at Dental Studio Mountainviewlocated in Georgetown, Ontarioare looking for a passionate, hard-working Dental Administrator/ Treatment Coordinator on a full-time basis.
Added 4 hours ago
1
Treatment Coordinator - Newmarket - 12789
123Dentist
Newmarket, ON
- Full-time
The team located in Newmarket, Ontario are looking for a passionate, hard-working Treatment Coordinator on a full-time basis.
Added 4 hours ago
1
Treatment Coordinator - Studio Dental Fairview Mall
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
The team at STUDIO DENTAL located in TORONTO, ONTARIO are looking for a passionate, hard-working TRAVELING ORTHO Treatment Coordinator on a full-time basis.

Transportation Equipment Network - Canada

Incident Coordinator

Moncton, NB, Canada

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary:

The Incident Coordinator, specializing in breakdown service, provides critical support to customers facing vehicle breakdowns, ensuring timely assistance and effective solutions. This role involves coordinating with TEN locations and preferred vendors, providing troubleshooting guidance, and delivering empathetic, solutions-oriented service to resolve breakdown-related issues. The TEN Care Incident Coordinator plays a key role in managing the customer journey, ensuring each touchpoint is engaging, efficient, and impactful. A successful Incident Coordinator enhances customer satisfaction, fosters loyalty, and contributes to customer retention across Canada!

Duties/Responsibilities:

Act as the first point of contact for customers experiencing breakdowns.

Dispatch roadside assistance services and track progress until the issue is resolved.

Troubleshoot issues over the phone and/ or email when possible and advise on the next steps.

Document all interactions and maintain accurate records of breakdown incidents.

Utilize internal portal to upload breakdown documentation.

Communicate with contacts at TEN locations to dispatch service trucks within 50 miles of a TEN location.

Ensure customers’ safety and satisfaction throughout the breakdown resolution process.

Use the vendor network to assign a “preferred” vendor to each incident. Maintain professional communication with the vendor until there is a resolution and provide a TEN reference number at the initial report.

Collaborate with internal teams to address any additional customer needs or follow-up.

Act as a liaison between the customers, vendors, and TEN locations.

Maintain a call quality score of 85% or higher.

Required Skills/Abilities:

Previous customer service experience, especially in crisis management or breakdown support, is a plus.

Ability to think quickly, stay calm under pressure, and handle stressful situations effectively.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and the ability to think on your feet.

Empathy and a customer-first approach to service.

Supervisory Responsibilities:

None

Physical Requirements:

Ability to sit for extended periods while using a computer and phone.

Ability to type and use a keyboard and mouse for long periods.

Clear and effective verbal communication, including talking on the phone for extended durations.

Occasional lifting of office supplies or equipment (up to 10lbs).

Work Environment:

The position is based in a standard office setting.

The work area has a fast-paced, team-oriented atmosphere with frequent phone interactions.

Noise levels may vary, with occasional background noise from other team members and customer interactions.

Employees are expected to adhere to all health, safety, and company policies while maintaining a professional and respectful environment.

Don’t miss out on an incredible opportunity to be a part of the growing TEN Team.

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

As part of our recruitment process, we incorporate artificial intelligence (AI) tools to support the screening and assessment of candidates. These tools are used to enhance the overall candidate experience.

This posting is for an open position within our organization. If you are interested and meet the qualifications, please submit your application. We thank you for your application and interest; however, only those selected for further consideration will be contacted

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More about this job

Responsibilities

The Incident Coordinator acts as the primary point of contact for customers experiencing vehicle breakdowns, managing the dispatch of roadside assistance and tracking progress to resolution. They are responsible for troubleshooting issues, maintaining accurate documentation, and coordinating effectively between customers, vendors, and company locations.

Requirements

The ideal candidate should possess strong communication and problem-solving skills, with a customer-first approach and the ability to remain calm under pressure. Previous experience in customer service, particularly in crisis management or breakdown support, is considered a significant asset.

Skills

Customer service
Crisis management
Breakdown support
Troubleshooting
Communication
Problem-solving
Dispatching
Data entry
Vendor management
Empathy
Time management
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Incident Coordinator
Breakdown service
Roadside assistance
Customer journey
Vendor network
Dispatch
Troubleshooting
Call quality
Crisis management
Customer retention
Data documentation
Professional communication
Office setting
Team-oriented

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