Bilingual Collections Analyst

TransUnion's Job Applicant Privacy Notice

Team Overview

The Collections Analyst will work with high volume customers and offices to resolve complex issues and collect on escalated ageing invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• The Collection Specialist is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Create a close working relationship with your counter parts within your department and the overall company.
• Perform any other duties as assigned.

Required Knowledge And Experiences

• A minimum of 3+ years of hands-on collections experience dealing with B2B customers.
• Fluency in both English and French (written and oral).
• Strong customer focused attitude and mentality.
• Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
• Strong verbal and written communications skills; attention to detail and strong documentation skills.
• Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.
• A strong work ethic, ability to work efficiently and with a sense of urgency.
• Ability to prioritize tasks that are assigned.
• Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Analyst NE, Shared Services