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Added 2 hours ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 14 hours ago
BT
Cloud Accountant
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
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Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Professional Standards and Training Specialist to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what…
Added 14 hours ago
P
BAS Graphics Designer – Building Automation / EBO (GDBA004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is an established technology and systems integration organization supporting commercial, institutional, industrial, mission-critical, and enterprise environments.
Added 1 day ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Job Title: Bilingual Technical Support Specialist (French/English)
Added 1 day ago
T
Senior Information Security Specialist - AI BISO
TD
Ottawa, ON · Toronto, ON
- Full-time
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Senior Counsel– Commercial Banking & Lending
TD
Toronto, ON · Montreal, QC
- Full-time
…to structure innovative solutions in a manner that balances client experience, speed-to-market, and regulatory…
Added 1 day ago
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Anti-Money Laundering Analyst
Dexian
Toronto, ON
- Contract
The Client Due Diligence (CDD) team is responsible for conducting due diligence on clients during onboarding, periodic reviews, and ongoing monitoring of client relationships. The team…
Added 1 day ago
AM
Specialist, Marketing Technology (12-month contract)
AGF Management
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 1 day ago
HI
Advisor Experience Specialist
HUB International
Woodbridge, ON
- Full-time
We are looking for a versatile and motivated Advisor Experience Specialist - Hybrid to join our Client Services team. This role is designed for someone who thrives in a dynamic environment…
Added 1 day ago
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Senior Procurement Contracts Specialist
Worley
AB · Edmonton, AB
- Full-time
We are seeking an experienced Senior Procurement Contracts Specialist to lead the contract administration function for major capital projects while maintaining direct responsibility for the…
Added 1 day ago
IG
CRM & Lifecycle Marketing Specialist
Insight Global
Toronto, ON
- $75,000 to $85,000 USD / year
- Full-time
Fortune 500 US Based client looking to hire a CRM & Lifecycle Marketing Specialist
Added 1 day ago
C
Business Partner, People & Culture
CNIB
Toronto, ON
- $57,768 to $72,210 CAD / year
- Full-time
The People & Culture Business Partner (HRBP) serves as a trusted advisor to assigned client groups, providing practical guidance on employee and labour relations, performance management,…
Added 1 day ago
NR
Human Resources Business Partner Manager
Norton Rose Fulbright
Toronto, ON
- Full-time
Manage a small team and support activities and processes including recruitment, onboarding and orientation, payroll, performance management, development, coaching, salary reviews, leaves…
Added 1 day ago
C
Business Partner, People & Culture
CNIB
Toronto, ON
- Full-time
The People & Culture Business Partner (HRBP) serves as a trusted advisor to assigned client groups, providing practical guidance on employee and labour relations, performance management,…
Added 1 day ago
Client Service Specialist, Canadian Commercial Banking (18month Contract)
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Halifax, NS
The Client Service Specialist (CSS) provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial Banking Distribution. Acting as a…
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TD
Toronto, ON
- Full-time
Undertake and complete a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
Added 1 day ago
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Specialist, Business Development, Newcomers
Royal Bank of Canada
Montreal, QC
- Full-time
…newcomers how to use digital banking, assisting with their onboarding as new clients, referring them to a specialist for their more complex transactions, or providing guidance beyond RBC's…
Added 1 day ago
RB
Associate Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the onboarding of new client families and ensure a smooth, well-documented transition.
Added 1 day ago
W
Senior Procurement Contracts Specialist
Worley
Calgary, AB
- Full-time
We are seeking an experienced Senior Procurement Contracts Specialist to lead the contract administration function for major capital projects while maintaining direct responsibility for the…
Added 1 day ago
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Associate Advisor
RBC
Toronto, ON
- Full-time
Lead the onboarding of new client families and ensure a smooth, well-documented transition.
Added 1 day ago
T
Audit Manager II, Models Audit
TD
Toronto, ON
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Added 1 day ago
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Bus Sys Analysis Specialist
TD
Toronto, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 1 day ago
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Audit Manager II, Insurance Audit (971)
TD
Toronto, ON
- Full-time
Lead the ongoing audit communications and the reporting process with the client, senior management and external auditors
Added 1 day ago
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Associate Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
Lead the onboarding of new client families and ensure a smooth, well-documented transition.

TransUnion

Client Experience Specialist (6-month contract)

Burlington, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

Our company is seeking a highly motivated and experienced Client Experience Specialist to join our Operations team. As a Client Experience Specialist, you will be responsible for receiving and managing external customer and internal customer-related requests, ensuring the highest level of service and support is always provided. Working closely with all other Operations/Delivery teams, you are the subject matter expert on all operational processes and will effectively assess and triage requests. Focused on the customer experience, you will ensure resolutions are provided to customers in a timely manner and coordinate escalation efforts as required.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Customer Service and Support

Create and own all customer-related tickets, pre- and post-Sales close. Manage the intake/ticketing process end-to-end to ensure cross-functional teams are engaged as needed for deal closure and all post-sales activities.
Own and manage the customer onboarding process, working with cross-functional teams to ensure proper set-up and training of new customers.
Act as the first point of contact providing internal stakeholders and external customers support on a variety of concurrent product and project-based sales initiatives.
Effectively trouble-shoot inquiries, providing solutions that best enhance the ongoing customer experience.
Provide necessary documentation and reporting on issues and root cause analysis.
Trigger internal escalation process as required and coordinate cross-functional Operational team efforts to resolve issues in a timely manner.
Build and maintain strong customer relationships, to proactively anticipate and meet their needs.

Business Operations

Support the Sales Account Team by being a key point of contact between internal and external stakeholders.
Create and maintain a customer activity log, ensuring Sales Account teams are informed about any support requests from within their customer portfolio.
Coordinate contracting efforts related to Master Service Agreements and related (pricing) addendums.
Identify accounts for cross-sell/up-sell opportunities as part of ongoing customer support engagements.
Manage Sales Operations risk items, attending internal Compliance meetings as required.
Create reporting and lead delivery of all internal and customer communications related to contractual service levels.
Maintain clarity of roles and responsibilities between cross-functional teams, acting as the central contact for all customer/customer-related requests and deliverables.
Perform other related duties as assigned.

Required Knowledge And Experiences

A university degree or equivalent combination of education and experience.
Experience in credit industry is preferred.
Demonstrated project management and time management skills.
Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers and internal teams.
Passion for delivering exceptional customer service and driving customer success.
Ability to effectively multitask and prioritize time-sensitive tasks in a fast-paced, dynamic environment.
Detail-oriented with strong organizational skills.
A team player who is professional, positive, and has a can-do attitude.
Advanced experience with Microsoft applications (MS Office – Word, Excel, PowerPoint).
Intermediate to advance experience with additional applications including Adobe Acrobat, Teams, SharePoint, etc.
Experience with Salesforce.com is preferred.
French proficiency is preferred.
The incumbent must provide own transportation for local travel.

This job posting is for an existing vacancy. The opening is the result of a newly created position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Sales Support

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More about this job

Responsibilities

The Client Experience Specialist manages end-to-end customer ticketing, onboarding, and support while acting as a central point of contact for internal and external stakeholders. They are responsible for coordinating cross-functional operational efforts, maintaining customer activity logs, and supporting sales account teams with contractual and risk-related tasks.

Requirements

Candidates must possess a university degree or equivalent experience, along with strong project management and communication skills. Proficiency in Microsoft Office applications is required, while experience with Salesforce and the credit industry is preferred.

Skills

Customer service
Project management
Time management
Communication skills
Relationship building
Troubleshooting
Sales support
Reporting
Root cause analysis
Microsoft Office
Adobe Acrobat
Teams
SharePoint
Salesforce.com
Contract management

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Operations
Customer Support
Sales Support
Ticketing
Onboarding
Project Management
Time Management
Root Cause Analysis
Contracting
Master Service Agreements
Salesforce
Microsoft Office
Adobe Acrobat
SharePoint
Compliance
Risk Management
Credit Industry
Cross-functional
Reporting

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