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Added 4 mins ago
AH
Patient Flow & System Coordination Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
The Integrated Operations Centre (IOC) is the centralized hub supporting patient flow, access, and capacity management across the Edmonton Health Corridor. As the corridor's "care traffic…
Added 4 mins ago
AH
Nurse Practitioner
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…coordination. The role has been created to strengthen timely access, continuity of care, responsiveness, and coordinated interdisciplinary management for patients and care partners through…
Added 19 mins ago
T
Group Risk Specialist (ATH 5616)
TD
Toronto, ON
- Full-time
Segment Risk Specialist – Data Risk Management. The role provides independent oversight and effective challenge of Data Risk, including data governance, data quality, retention and…
Added 19 mins ago
T
Segment Risk Specialist – Technology and Cyber Risk Management (ATH 5304)
TD
Toronto, ON
- Full-time
Segment Risk Specialist – Technology and Cyber and Risk Management
Added 34 mins ago
CF
Strength and Conditioning Coach - CANSOFCOM (Ottawa)-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
- $77,120 to $90,780 CAD / year
- Full-time
…fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity…
Added 1 hour ago
V
Head of Clinical Services & Governance
VMCH
Mulgrave, NS
- Full-time
…evidence-based and person-centred, while strengthening the systems that support clinical quality, professional practice and regulatory…
Added 1 hour ago
V
Maintenance Officer
VMCH
Mulgrave, NS
- Full-time
VMCH is a Catholic, for-purpose organisation providing aged care, disability services, retirement living, home care, specialist education and affordable housing across Victoria. With more…
Added 2 hours ago
NC
Technical Specialist (Digital Signage)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Our Customer Support team (Stingray Business division), based in Montreal, is currently looking for a Technical Specialist (Digital Signage) who is motivated by a constantly evolving…
Added 2 hours ago
22949 - Senior Operational Lead - National Security Division – East and South Central Unit
Ministry of Justice UK
Windsor, ON
To access, interpret, analyse and apply performance data pro-actively in order to maximise National Security Division/team performance, evaluate practice and deliver organisational aims and…
Added 3 hours ago
S
Equipment Specialist
Sanofi
Toronto, ON
- Full-time
Sanofi's global vaccines business unit partners with the public health, medical and scientific communities to improve access to life-protecting vaccines and increase vaccination coverage,…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are supported by a highly efficient MOA team within a collaborative, multidisciplinary…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are supported by a highly efficient MOA team within a collaborative, multidisciplinary…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are supported by a highly efficient MOA team within a collaborative, multidisciplinary…
Added 5 hours ago
HM
Internal Medicine
Health Match BC
Mission, BC
- Full-time
…facilities, established referral networks, experienced administrative support, and access to a large and growing patient…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
…rooms - a clinic where physicians have strong administrative support, flexibility in how they practise, and the benefit of working alongside physicians from different…
Added 6 hours ago
AS
Project Engineer (France)
AdaptiveMobile Security
Engineer, BC
- Full-time
Support integration efforts by providing technical assistance to customers, either remotely or on-site when required for confidentiality, limited access, or urgent timelines.
Added 6 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…Medical Imaging procedures. The RN will assist the Radiologist/Specialist during procedures and perform direct nursing assessment and care as appropriate to ensure the safety of clients…
Added 6 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…Medical Imaging procedures. The RN will assist the Radiologist/Specialist during procedures and perform direct nursing assessment and care as appropriate to ensure the safety of clients…
Added 6 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…Medical Imaging procedures. The RN will assist the Radiologist/Specialist during procedures and perform direct nursing assessment and care as appropriate to ensure the safety of clients…
Added 6 hours ago
TM
Marketing Technology Specialist - 14 Month Contract
Trudell Medical International
London, ON
- Contract
Marketing Technology Specialist – 14 Month Contract
Added 6 hours ago
J
People Experience Specialist - Manufacturing & Distribution
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a People Experience Specialist - Manufacturing & Distribution based in…
Added 8 hours ago
RH
Information Technology Support Specialist
Robert Half
Kamloops, BC
- $23 to $27 CAD / hour
- Contract
Robert Half is offering a contract opportunity for a IT Support Specialist in the interior of British Columbia, near Kamloops. The individual will be part of our clients IT team, providing…
Added 8 hours ago
T
Business Systems Analysis Specialist
TD
Toronto, ON
- Full-time
Provide business context and analysis support during investigation of production issues.
Added 8 hours ago
B
Mortgage Specialist
BMO
Fort St. John, BC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 9 hours ago
TH
Nurse Practitioner (Casual) - M TDB Virt Care
Trillium Health Partners
ON · ON, Canada
- Part-time
…community. The program currently delivers physician to physician support through the Seamless Care Optimizing Patient Experience (SCOPE) program; medical assessment and treatment in…

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

The expected pay range for this position is $55,000 - $69,000 annually. · Full-time

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Job details

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

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More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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