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Added 5 mins ago
Senior Data Implementation Engineer
Odaia Intelligence Inc.
Toronto, ON
Full-time
As a Senior Data Implementation Engineer reporting to the Manager, Technical Implementations, you will play a critical role in configuring and implementing our AI-driven platform to enable…
Added 20 mins ago
Assistant Category Manager
Sobeys
Stellarton, NS
Full-time
We are looking for an Assistant Category Manager who will play a crucial role in managing and maintaining the accuracy of our promotional planning system data, ensuring seamless…
Added 20 mins ago
Senior Maintenance Planner Scheduler
BGIS
ON · Ontario, Canada
Full-time
Under general direction of the Operations Manager, the Senior Maintenance Planner Scheduler role is critical to ensuring the uptime and reliability of our fulfillment center operations by…
Added 20 mins ago
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti's most complex and strategically important customer implementations, including both internally delivered…
Added 20 mins ago
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
Full-time
As a long-standing partner of Haworth, CTI has been recognized with the “Best in Class” award, reflecting strength in customer experience, operational excellence, and overall market…
Added 21 mins ago
Restaurant General Manager - Reflections
Rosewood Hotel Group
Vancouver, BC
Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Restaurant General Manager - Reflections is accountable for the overall leadership, performance,…
Added 21 mins ago
Personal Banking Associate
TD
Kitchener, ON
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 21 mins ago
Manager, Performance Management & Strategic Enablement
TD
Toronto, ON
Full-time
…outcomes. The Performance Management & Strategic Enablement manager supports team and Corporate Affairs leaders by establishing the frameworks, insights, processes and governance needed to…
Added 21 mins ago
Product Owner II - Everyday Advice Journey Delivery
TD
Toronto, ON
Full-time
In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
Added 21 mins ago
Personal Banking Associate
TD
Toronto, ON
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 21 mins ago
Senior Manager, Global Events [12 Month Contract]
Scotiabank
Toronto, ON
The Senior Event Manager contributes to the overall success of the Global Events team by leading the strategic planning and end-to-end delivery of complex, high-profile events that advance…
Added 51 mins ago
Assistant Category Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Stellarton, NS · Mississauga, ON
We are looking for an Assistant Category Manager who will play a crucial role in managing and maintaining the accuracy of our promotional planning system data, ensuring seamless…
Added 1 hour ago
Private Trust Client Service Associate - Indigenous Trust
TD
Sudbury, ON · Thunder Bay, ON
Full-time
Added 1 hour ago
Personal Banking Associate Trainee
TD
Whitby, ON
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
Dual Rate PIT Manager-GCT
Great Canadian Entertainment
Toronto, ON
Under the direction of the Casino Shift Manager, the position of Pit Manager is responsible for overseeing and monitoring the gaming operations on a shift basis at the site level while…
Added 1 hour ago
Operational Excellence Specialist (Permanent)
Orano
SK · McClean Lake, Saskatchewan
…quantify their results (e.g. 5S, problem solving, KPIs, Pareto, Manager-in-the-field, visual…
Added 1 hour ago
Laboratory Manager
Homewood Health Centre
Guelph, ON
Full-time
As our Manager, Laboratory you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a…
Added 1 hour ago
Ground Support Equipment Technician (Licensed)
Canadian North
Yellowknife, NT
Full-time
Reporting to: Manager, Ground Support Equipment
Added 1 hour ago
Practice Manager - Future Opportunities | Toronto
Juno Veterinary
Toronto, ON
…to life. This is a chance to connect about future Practice Manager (PM) opportunities, not an application for a specific immediate…
Added 1 hour ago
Director, Learning & Development
Indigo Books & Music
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
…and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 1 hour ago
Director, Learning & Development
Indigo
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
…and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 1 hour ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
…Deli/A La Carte Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 1 hour ago
Shop Team Lead
Alta Equipment Group
Dorval, QC
Assist with assigning and prioritizing work in coordination with the Service Manager and dispatch.
Added 2 hours ago
PLAN BUILD SPECIALIST- CONTRACT 12 MONTHS (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
The Plan Build Specialist reports to the Manager, Client Onboarding and is primarily responsible for set up including structure, plan design set up, plan changes and plan amendments for new…
Added 2 hours ago
Full Stack Architect
TD
Toronto, ON
Full-time
Meaningful work is fueled by meaningful performance and career development conversations with your manager.

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

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More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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