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Added 6 mins ago
Manager/Associate Director, Operational Effectiveness & Partner Communications
YouPotential
Toronto, ON · Greater Toronto Area, Canada
Full-time
…partnership of Canadian Portfolio Managers on the leading edge of the financial services and financial technology…
Added 6 mins ago
Consultant, Governance and Controls
CIBC
Toronto, ON
Full-time
…policies are followed, reducing risk exposure and potential financial loss. Conduct planning, testing, deficiency management, and control activities in support of Legal teams. Partner with…
Added 6 mins ago
Business Development Team Lead
Fenergo
Toronto, ON
Full-time
At Fenergo, we're not just building software - we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of…
Added 6 mins ago
Senior Delivery Manager, Temporary
Aviso
Toronto, ON
Temporary
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 21 mins ago
Senior Accountant - Everwild
Basecamp
Canmore, AB · Calgary, AB
$80,000 to $90,000 CAD / year
Full-time
The Senior Accountant - Everwild is responsible for delivering accurate, timely financial reporting and maintaining strong accounting controls for Everwild Hotel & Spa. Reporting to the…
Added 21 mins ago
Senior Java Technical Lead, Foreign Exchange (FX) Options Primary Trading
HSBC
Toronto, ON
Full-time
HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most…
Added 36 mins ago
Finance Manager
Kassen Recruitment
Concord, ON
$110,000 to $140,000 CAD / year
Full-time
We're recruiting a Finance Manager for an opportunity that combines technical accounting expertise with financial planning, reporting, and strategic business partnership. This role is well…
Added 36 mins ago
Senior Advisor, Digital Assets
National Bank of Canada
Montreal, QC
Full-time
…developing specialized knowledge in a rapidly evolving area of the financial…
Added 36 mins ago
Operation Agent
National Bank of Canada
Victoria, BC
Full-time
National Bank Financial – Wealth Management is the fifth largest mutual funds brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 36 mins ago
Banking Advisor
National Bank of Canada
Laval, QC
Full-time
Added 36 mins ago
Private Wealth Advisor
National Bank of Canada
Montreal, QC
Full-time
A career as a Private Wealth Advisor in the Commercial & Private Banking 1859 team means acting as a preferred financial specialist for wealthy clients. This job allows you to have a…
Added 36 mins ago
Director Fiduciary Services
National Bank of Canada
Montreal, QC
Full-time
Drive business development activities with targeted sectors such as Private Banking 1859, National Bank Financial, and the Personal Banking Network.
Added 36 mins ago
Private Wealth Advisor
National Bank of Canada
Montreal, QC · Saint-Laurent, QC
Full-time
A career as a Private Wealth Advisor in the Commercial & Private Banking 1859 team means acting as a preferred financial specialist for wealthy clients. This job allows you to have a…
Added 36 mins ago
Financial Representative
Canadian Energy Insight Inc.
Calgary, AB
Full-time
PetroChina Canada is recruiting for a Financial Representative to join the Finance & Accounting Team.
Added 37 mins ago
Chief Estimator
Webuild S.p.A.
Toronto, ON
…nationalities. With a total backlog reaching €65 billion (Consolidated Financial Results at June 30, 2024), Webuild is a group guided by the passion for building and the pursuit of…
Added 1 hour ago
Credit Analyst, Senior Director, Power & Energy, Corporate, Infrastructure and Project Finance Group
Fitch Ratings
Toronto, ON
Full-time
Excellent modelling skills and thorough familiarity with spreadsheet-based financial models.
Added 1 hour ago
Manager, Quota and Capacity Planning
Salesforce Partner Canada
Toronto, ON
Full-time
The Quota and Capacity Planning (QCP) team serves as the trusted authority to set sales targets keeping the company's financial goals in mind. We are a group of passionate professionals…
Added 1 hour ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
The Chief Financial Officer (CFO) is a key executive leader responsible for the financial stewardship, strategic planning, governance support, and long-term sustainability of Grey Eagle…
Added 1 hour ago
Manager, ease Cloud Accounting Services
ACCA Careers
Vancouver, BC
Full-time
…clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll use cutting-edge technology to deliver a full suite of services,…
Added 2 hours ago
Senior Bookkeeper, ease Cloud Accounting Services
ACCA Careers
Langley (District), BC · City of Langley, BC
Full-time
…clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll use cutting-edge technology to deliver a full suite of services,…
Added 2 hours ago
Assistant Manager
Atlantic Central
Halifax, NS
Full-time
…Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we…
Added 2 hours ago
Controller
Government of Yukon
Whitehorse, YT
Full-time
…managing front line business. The finance branch also provides financial management services through a service agreement to the Yukon Lotteries…
Added 2 hours ago
Disputifier - Senior Manager, Finance and Accounting
InTandem Talent
Remote, Canada
$130,000 to $160,000 CAD / year
Full-time · Remote
We are seeking a Senior Manager, Finance & Accounting to own and scale all aspects of accounting, financial reporting, FP&A, and tax in a high-growth environment. This is a hands-on…
Added 2 hours ago
Administration Clerk, Mortgages
Atlantic Central
Dartmouth, NS
Full-time
…Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we…
Added 2 hours ago
Graduate Quant Developer / Quantitative Researcher - Competitive First Year Comp - Montreal (Hybrid)
Hunter Bond
Montreal, QC
Full-time
We’re partnering with a technology-focused financial firm looking for a talented graduate or early-career professional to join a quantitative technology team in Montreal.

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

Apply About employer

More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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