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Added 6 mins ago
Warehouse/ Inside Sales Representative
IDN
AB · Edmonton, AB
Full-time
Execute daily branch functions for sales, admin, and operations.
Added 6 mins ago
Lead Field Service Technician
Integrated Power Services
Burlington, ON
Full-time
Be an effective communicator to FS Manager, FS Coordinator, and customers alike to convey scope changes, findings, actions taken, and solutions.
Added 6 mins ago
SCM Operations Category Management Advisor
Manpower
Calgary, AB
Contract
Reporting to the Manager/Senior Manager, SCM Operations Category Management, the incumbent in this position will be assigned category portfolios to manage and will be responsible for the…
Added 6 mins ago
Senior Account Manager, Agriculture
National Bank of Canada
Halifax, NS
Full-time
Atlantic Canada and the Canadian economy. As a Senior Account Manager,
Added 6 mins ago
restaurant manager
India Gate Exclusive Indian Cuisine
Newmarket, ON
Full-time
Plan, organize, direct, control and evaluate daily operations
Added 6 mins ago
Warehouse Supervisor - Night Shift
Maple Leaf Foods Inc
London, ON
$62,000 to $91,000 CAD / year
Full-time
Adhere to and assist in the enforcement of safe work practices following all safety regulations and guidelines. Report accidents to OHS Manager and assist with accident investigations.
Added 6 mins ago
Senior Manager, Accounting & Reporting Advisory (ARA) - Toronto
Deloitte
Toronto, ON
Full-time
As a Senior Manager in the Assurance group, you will:
Added 6 mins ago
Efficacité de la Flotte, Gestionnaire de programme / Fleet Efficiency , Program Manager
Airbus
Montreal, QC
Full-time
…que diriger avec le soutien de l’Ingénierie en Service et des Opérations en Vol la définition du plan de communication approprié aux clients (TFU, AOT, OEB,…
Added 6 mins ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…to maximizing performance and profitability through skilled operations and maintenance and innovative asset optimization, our teams deliver expert solutions along the entire value chain -…
Added 6 mins ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Chinook, AB
Full-time
…customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store…
Added 6 mins ago
Department Manager
RONA
Laval, QC
Full-time
Carry out merchandising duties according to the Store Manager’s directions
Added 6 mins ago
Senior Finance Manager
Insight Global
Toronto, ON · North York, ON
$135,000 to $160,000 CAD / year
Full-time
The Senior Manager, Finance is a strategic leader providing financial leadership, insight, and decision support to the Contractor Services and Pro businesses. Partnering with business…
Added 6 mins ago
Construction Operations Manager
Homestar Inc
Quispamsis, NB
Full-time
We are looking for an experienced Operations Manager to oversee the day-to-day execution of our full scope of services. In this role You’ll proactively identify operational challenges,…
Added 6 mins ago
Customer Service Representative
The City of Belleville
Belleville, ON
Full-time
Reporting to the Manager, Administrative Services, the Customer Services Representative supports the Customer and Administration Services Section of Transportation & Operations Services in…
Added 6 mins ago
Mechanical Systems Technician, Full Time
Algonquin and Lakeshore Catholic District School Board
Belleville, ON
Full-time
Reporting to the Plant Operations Manager, the Mechanical Systems Technician will ensure the proper maintenance and operation of all mechanical systems and related equipment owned by the…
Added 6 mins ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…to maximizing performance and profitability through skilled operations and maintenance and innovative asset optimization, our teams deliver expert solutions along the entire value chain -…
Added 6 mins ago
HACCP Coordinator Assistant
OGGI Foods
Montreal, QC
Full-time
Coordinate and perform quality control activities during production operations;
Added 6 mins ago
Recycler - Mississauga (Full Time)
Talize
Mississauga, ON
Full-time
…compliant with safety standards, and support smooth backroom operations. Working closely with the Merchandise Processing Supervisor, you help offload, sort, weigh, label, and transfer…
Added 6 mins ago
Branch Manager
Gerrie Electric Wholesale Ltd.
Mississauga, ON
$90,000 to $110,000 CAD / year
Full-time
The Branch Manager is responsible for leading branch operations, developing employees, growing sales, and building strong customer and vendor relationships. This role drives performance,…
Added 6 mins ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…to maximizing performance and profitability through skilled operations and maintenance and innovative asset optimization, our teams deliver expert solutions along the entire value chain -…
Added 6 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Pet Valu
Longueuil, QC
Full-time
Collaborer avec les équipes des Opérations, des Finances, des Affaires juridiques, du Design, de la Construction et de la commercialisation afin d’assurer la faisabilité et l’exécution des…
Added 6 mins ago
Payroll Analyst
Parker Hannifin
Stoney Creek, NB
Full-time
Parker Hannifin Canada is seeking a Payroll Analyst to join our team in Milton, Ontario. This role will support payroll operations for our Canadian workforce of approximately 550 employees,…
Added 6 mins ago
Procurement Manager- Packaging & Indirect
The Crump Group, Inc.
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
Title: Procurement Manager, Packaging & Indirect
Added 6 mins ago
Financial Controller (Downtown Toronto)
HireLoft Recruitment
Toronto, ON
$125,000 to $135,000 CAD / year
Full-time
…and this seat was deliberately expanded from an accounting manager role into a full Controller mandate before going to…
Added 6 mins ago
Operations Manager
CTDI
Calgary, AB
Full-time
Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

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More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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