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Added 13 mins ago
CC
Project Manager (Municipal Infrastructure)
Chandos Construction
Calgary, AB
- Full-time
Ready to make a lasting impact through critical infrastructure? Join us as a Senior Project Manager and take the lead on projects that deliver safe, reliable services to the communities we…
Added 13 mins ago
UO
Manager, Partnerships & Engagement
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Operations and Impact, the incumbent leads the strategic development and management of external partnerships with a focus on community & industry partnerships for…
Added 42 mins ago
C
GL Accounting Manager
CBRE
Toronto, ON
- Full-time
Manage banking and cash-related activities, including statement distribution, unapplied cash oversight and coordination with shared services teams on close-related deliverables.
Added 1 hour ago
CG
Supervisor Full Time
Compass Group Canada
Kingston, ON
- Full-time
…You are Guest-focused and excited about assisting the Unit Manager and Supervisor team with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team…
Added 1 hour ago
BC
Sales Coordinator - Global Markets Trading Floor
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 1 hour ago
RB
Chief Investment Strategist (RBC PH&N IC)
Royal Bank of Canada
Toronto, ON
- Full-time
Work with key partners such as RBC Global Asset Management, Global Manager Research, and the WMC Alternatives team on the review of proprietary and sub-advised solutions.
Added 1 hour ago
Project Manager
AlayaCare
Toronto, ON
With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early…
Added 1 hour ago
V
Social Worker Degree
VitalHires
Saskatoon, SK
- Part-time
…clinical supervision and administrative direction from the Manager and/or designate. The Social Worker – BSW is a competent clinical practitioner assisting individuals, families and groups.…
Added 1 hour ago
R
Senior Project Manager
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Senior Project Manager for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.…
Added 1 hour ago
DC
Team Lead, Coordinated Entry Program
Distress Centre Calgary
Calgary, AB
- $62,000 to $65,000 CAD / year
- Full-time
As Team Lead, Coordinated Entry Program (CEP), you’ll report to the Program Manager and guide a frontline team supporting people who are experiencing or at risk of homelessness and involved…
Added 1 hour ago
RH
Team Leader - Residential, Full-time Hours
Robin Hood Association
Sherwood Park, AB
- $26.2 to $30.28 CAD / hour
- Full-time
…protocols, Alberta Accommodation Standards, Alberta Health Services standards, Municipal Fire Standards, Service Quality Policy and Management System, Occupational Health & Safety Standards…
Added 1 hour ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
…expériences clients différenciées qui tirent parti des produits et services Microsoft, portées par nos équipes et notre culture. Rejoignez CE&S et contribuez à bâtir un avenir où les…
Added 2 hours ago
D
Client Account Manager (12 Month Contract)
Deloitte
Toronto, ON
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 2 hours ago
D
Manager, Operating Model & Organizational Design (OM&OD)
Deloitte
Toronto, ON
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 2 hours ago
CP
Member Care Associate (Bilingual)
CAAT Pension Plan
Toronto, ON
- Full-time
Participate in related projects as assigned by the Manager, Client Services
Added 2 hours ago
R
Bilingual Fraud Advisor Advice Centre- EN
RBC
Gatineau, QC
- Full-time
A world-class training program in financial services
Added 2 hours ago
R&
Assistant Restaurant Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- $57,750 CAD / year
- Full-time
The Assistant Restaurant Manager’s scope of responsibility includes The Pointe Restaurant, On the Rocks Bar, Driftwood Café, Room Service, seasonal venues, the shared spaces of the…
Added 2 hours ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner…
Added 2 hours ago
Janitorial Site Supervisor (Downtown Office & Retail)
Kandor
Vancouver, BC
Everclean is a trusted Canadian-owned and operated facility services provider, proudly operating under Kandor Management Corp., alongside Guardteck Security and Kendrix Technologies. We…
Added 3 hours ago
CH
Driver, Revelstoke (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic…
Added 3 hours ago
R
Bilingual Fraud Advisor Advice Centre- EN
RBC
Montreal, QC
- Full-time
A world-class training program in financial services
Added 3 hours ago
RD
Branch Operations Assistant
RBC Dominion Securities
Vaughan, ON
- Full-time
Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed
Added 3 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
…of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success…
Added 3 hours ago
CO
Assistant Manager of RCMP Community Services (Exempt 2026-04)
City of Mission
Mission 1, BC
- Full-time
The City of Mission is seeking an experienced and service-oriented professional for the position of Assistant Manager, RCMP Community Services. Reporting to the Manager of RCMP…
Added 3 hours ago
A
Project Manager - Pension Administration
Aon
Toronto, ON
- Full-time
A persuasive communicator who can influence, and negotiate. Has a track record of being able to influence indirect parties and shared services functions to accomplish client objectives

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

The expected pay range for this position is $55,000 - $69,000 annually. · Full-time

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Job details

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

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More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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