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Added 1 min ago
Senior Accountant - Everwild
Basecamp
Canmore, AB · Calgary, AB
$80,000 to $90,000 CAD / year
Full-time
…Controller and other key stakeholders, including the General Manager, highlighting significant variances, operational trends, and items requiring attention or…
Added 16 mins ago
Registered Nurse - Emergency Department - Regular Full-Time 2026-18745 (2026-18745)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Emergency Department works in collaboration with the entire health care team, the patient and family. Responsible for…
Added 16 mins ago
Registered Nurse - Emergency Department - Regular Full-Time 2026-17212 (2026-17212)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Emergency Department (ED) works in collaboration with other members of the multidisciplinary team, the patient and family.…
Added 16 mins ago
Seasonal Holiday Team Lead- Promenade Shopping Centre
Cherry Hill Programs
Vaughan, ON
Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 16 mins ago
Banking Advisor
National Bank of Canada
Laval, QC
Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 16 mins ago
Senior Advisor Employee Relations
National Bank of Canada
Montreal, QC
Full-time
We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and…
Added 16 mins ago
Financial Representative
Canadian Energy Insight Inc.
Calgary, AB
Full-time
Reporting to the Manager, Financial Planning and Analysis, the Financial Representative will be focused on non-operated assets for LNG and / or upstream gas. The role will be a key focal…
Added 46 mins ago
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 46 mins ago
Charge Cardiology Technologist - Non-Invasive Cardiac Testing (NICT)
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Diagnostic Services, Non Invasive Cardiac Testing, the Charge Cardiology Technologist, Non-Invasive Cardiac Testing (NICT) is responsible for…
Added 46 mins ago
Field Service Technician - Specialty Rental - Acheson, Alberta, Canada
Atlas Copco Group
Acheson, AB
Full-time
Report directly to the Customer Support Manager.
Added 46 mins ago
Medical Device Reprocessing (MDR) Tech 2
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager of Health Services and Supervisor, Medical Device Reprocessing (MDR), and while demonstrating a commitment to the Mission, Values and Management…
Added 46 mins ago
General Duty Nurse (N2) - Ambulatory Care - Urology Clinic & Procedures
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 46 mins ago
RN/LPN/RPN - Provincial Travel Nurse Team
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager- Provincial Travel Nurse Team the Registered Nurse (RN), Licensed Practical Nurse (LPN), Registered Psychiatric Nurse (RPN) is responsible for…
Added 46 mins ago
Senior Cardiology Technologist - NICT
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Manager/Charge Cardiology Technologist or Designate the Senior Cardiology Technologist in addition to performing the duties of a General Cardiology Technologist,…
Added 46 mins ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Handle guest questions, concerns and complaints professionally and notify a manager as required
Added 46 mins ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 46 mins ago
Starbuck's Supervisor
Aramark Canada
Calgary, AB
Full-time
…to join our passionate UCalgary Starbucks Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help where…
Added 46 mins ago
Retail Store Manager
Emplo Inc.
Ottawa, ON
Full-time
Being a maurices full-time retail store manager means that you’ll get the opportunity to lead a team of talented associates to create an unforgettable experience that leaves our customers…
Added 46 mins ago
Manager, restaurant
A&W Food Services of Canada Inc.
Elmsdale, NS
Full-time
Added 47 mins ago
Customer Service Representative Grande Prairie AB
BEARCOM CANADA CORP
Grande Prairie, AB
$21 to $25 CAD / hour
Other
Position reports directly to General Manager.
Added 1 hour ago
Account Manager
ValuraNova
Toronto, ON · Greater Toronto Area, Canada
Full-time
Account Manager, Aesthetic Injectables (Mississauga, Windsor and to the Golden Horseshoe)
Added 1 hour ago
Assistant Manager
Atlantic Central
Halifax, NS
Full-time
East Coast Credit Union is seeking an Assistant Branch Manager to join our team in our Halifax branch! Reporting to the Branch Manager, the Assistant Manager is responsible for managing the…
Added 1 hour ago
Senior Communications Advisor
Government of Yukon
Whitehorse, YT
Full-time
…offer centralized services such as translation and language…
Added 1 hour ago
Community Care Assistant - Scarborough (bank)
Provide Community
Toronto, ON · Scarborough Junction, ON
Full-time
Career Growth: We invest in you with paid training, DBS checks, and ongoing support for your career progression.
Added 1 hour ago
HMR Manager LOA
Loblaw Companies Limited
Pickering, ON
Full-time
…We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top…

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

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More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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