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Added 20 mins ago
Senior Operations & Delivery Manager
Monachus Solutions
Vancouver, BC
$100,000 to $140,000 CAD / year
Full-time
We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms…
Added 21 mins ago
Client Advisor
RBC
Powerview-Pine Falls, MB
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
Manager, Ad Partnership Management (IC)
Walmart Canada
Mississauga, ON
Full-time
What you'll do...The Manager, Ad Partnership Management is responsible for overseeing processes, tools, and strategies to support maximizing ad sales, including pipeline management, sales…
Added 1 hour ago
Staff Product Manager
Klue
Remote, Canada
$185,000 to $235,000 CAD / year
Full-time · Remote
…building this product with you. You'll work with Marketing and Sales on how it goes to market, and you'll spend real time with the customers using it. When someone asks where this product…
Added 1 hour ago
Customer Services Manager - Parts & Services
Sandvik
ON · Ontario, Canada
Full-time
Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik…
Added 1 hour ago
Product Manager
Travel Buggy
AB · Edmonton, AB
Full-time
We’re looking for an exuberant and passionate Product Manager who is equally comfortable delivering a sales team product pitch and ensuring SKU and webpage data integrity. As the Product…
Added 2 hours ago
Branch Manager, Clarkson Branch
RBC
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 hours ago
Branch Manager, Cooksville Branch
RBC
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 hours ago
Relationship Manager, Commercial Financial Services - Indigenous Banking
RBC
Ottawa, ON
Full-time
…in an end-to-end industry, whose specialized approach aligns sales, products, risk policy, and market strategies to deliver solutions specific for individual needs. This is a senior role in…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 2 hours ago
Relationship Manager, Commercial Financial Services - Indigenous Banking
Royal Bank of Canada
Ottawa, ON
Full-time
…in an end-to-end industry, whose specialized approach aligns sales, products, risk policy, and market strategies to deliver solutions specific for individual needs. This is a senior role in…
Added 2 hours ago
Revenue Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
Collaborate with cross-functional leaders in Enablement, Product, and Sales to ensure the strategy is aligned with global priorities and product roadmaps.
Added 3 hours ago
Demand Generation Marketing Manager
Guusto
Canada
Full-time
Put reviews and customer proof to work in campaigns, sales enablement, and the website.
Added 3 hours ago
Sales Operations Manager
Jobber
Remote, Canada
Full-time · Remote
Then Jobber might be the place for you! We’re looking for a Sales Operations Manager to be part of our Sales Enablement department.
Added 6 hours ago
Branch Manager, Clarkson Branch
Royal Bank of Canada
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 7 hours ago
Branch Manager, Cooksville Branch
Royal Bank of Canada
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 7 hours ago
Growth Marketing Manager (B2B SaaS)
Veem
Remote, Canada
Full-time · Remote
Reports to: Growth Manager, with direct exposure to the Senior Marketing Manager
Added 8 hours ago
Product Manager, Photonic Design and Simulation
Synopsys
Vancouver, BC
Support go-to-market execution by collaborating with Product Marketing on launch plans, sales enablement materials, webinars, conference presentations, and technical collateral that help…
Added 8 hours ago
Sales Coach/Sales Enablement Manager
TP
Toronto, ON
Full-time
Building a Sales Culture & Leadership Enablement: A core function of this role would be to collaborate closely with leadership to foster a vibrant, high-performance sales culture. The Sales…
Added 8 hours ago
Senior Manager, Retail Marketplace – Veilance
Arc'teryx Equipment
North Vancouver, BC
Full-time
As the Senior Manager, Retail Marketplace - Veilance, you are accountable for defining and advancing the global Veilance retail strategy, standards, and experience across all regions. You…
Added 9 hours ago
Associate Marketing Manager
KIT Recruitment
Toronto, ON
Full-time
KIT Recruitment is partnering with an established consumer packaged goods organization to hire an Associate Marketing Manager – Canada. This opportunity is well suited to a hands-on…
Added 9 hours ago
Manager, Advisor Experience & Inforce Service Innovation
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
The Manager, Advisor Experience & Inforce Service Innovation defines and executes Specialized Lending’s post-funding service model. The role leads portfolio servicing and surveillance,…
Added 10 hours ago
Product Management - Surgical Technologies
Stryker
Hamilton, ON
Full-time
Join Stryker’s Marketing team as a Product Manager - Surgical Technologies, responsible for managing a portfolio of products throughout the product lifecycle and developing marketing…
Added 18 hours ago
Job Board
MainMicro
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
We are looking for a driven Sales Enablement Manager to lead the design and execution of onboarding, training, and development programs that sharpen our sales team into a high-performance…
Added 20 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

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More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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