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Added 4 mins ago
Energy Efficiency and Decarbonization Engineer
Siemens
Montreal, QC
Work closely with clients and Siemens Business Development team to understand customers’ needs, strategic priorities, drive, and support project development activities.
Added 19 mins ago
Energy and Decarbonization Engineer (Halifax, NS)
Siemens
Dartmouth, NS · Halifax, NS
Work closely with clients and Siemens Business Development team to understand customers’ needs, strategic priorities, drive, and support project development activities.
Added 19 mins ago
Field Sales Representative - Product Inspection
Mettler Toledo
Toronto, ON
Manage the complete sales process from lead generation through quotation, negotiation, order acquisition, and project handoff.
Added 19 mins ago
Field Sales Representative - Product Inspection
Mettler Toledo
AB · Edmonton, Alberta
Manage the complete sales process from lead generation through quotation, negotiation, order acquisition, and project handoff.
Added 19 mins ago
Sales Support Professional (15 - 20 Month contract term role)
Siemens
Oakville, ON
$40 to $48 CAD / hour
Manage lead and opportunity workflows to support pipeline health and sales effectiveness.
Added 19 mins ago
Client Service Manager (CSM) - Fire Systems, GTA
Siemens
Oakville, ON
Liaise with Service Project Sales to share service leads and support the quotation process and maximize opportunities.
Added 19 mins ago
Proposal Bid Specialist
Siemens
Montreal, QC · Quebec, QC
Lead and coordinate the proposal development process from initiation to submission.
Added 19 mins ago
Group Product Manager
CIBC
Toronto, ON
Full-time
Sales strategy development - Lead the creation of sales strategies that support business objectives and complement broader account management approaches.
Added 19 mins ago
National Account Manager - Canada
Installation Made Easy
Remote, Canada
Remote
Added 19 mins ago
Director, Journey Enablement, Self-Serve Onboarding & Servicing
BMO
Toronto, ON · BMOPLACE
Full-time
…drive meaningful client and business outcomes. This role will lead the Business Banking Self-Serve Onboarding & Servicing Journey, working in close partnership with Digital and Technology…
Added 19 mins ago
Manager, Journey Enablement, Assisted Onboarding
BMO
Toronto, ON · BMOPLACE
Full-time
…and fraud outcomes. This is a business-led transformation and project delivery role, focused on designing and implementing business processes, operating models and service improvements in…
Added 19 mins ago
Manager, Sales Compensation
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
Lead annual sales compensation planning and implementation cycle, including plan design, modelling, approvals, stakeholder engagement, communications, and rollout
Added 19 mins ago
Responsable de Domaine Propriétés des Masses / Mass Properties Product Domain Manager (PDM)
Airbus
Mirabel, QC · Montreal, QC
Full-time
Added 34 mins ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
…Manager will be the central point of contact and relationship lead for an assigned group of FCC Clients. This role will support FCC’s holistic relationship model acting as a strategic…
Added 34 mins ago
Bilingual Marketing & Event Associate
Apotex
Toronto, ON · North York, ON
$72,284.85 to $101,198.79 CAD / year
Lead the execution of the Apotex Generics tradeshow strategy. Related responsibilities include: gathering input from Sales and Marketing, determining event themes, selecting and sourcing…
Added 34 mins ago
Customer Success Associate
Aphex
Remote, Canada
Full-time · Remote
Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own.
Added 34 mins ago
Senior Business Solutions Team Lead (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 34 mins ago
Senior Salesforce Consultant (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 34 mins ago
Senior Revenue Operations Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 34 mins ago
Salesforce Senior Consultant Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 34 mins ago
Associate Director, Revenue Operations (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 34 mins ago
Substation High Voltage Electrical Technician
REXEL
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Drive/lead studies, project designing, and technical bid preparation for projects.
Added 49 mins ago
Sales Executive
Zenocta Solutions
Field, ON
Full-time
We are seeking a dynamic and motivated Sales Executive to join our team. You will be responsible for identifying potential clients, visiting businesses and explaining our services,…
Added 49 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Boutique d'animaux Chico - Les franchises
Longueuil, QC
Full-time
Added 50 mins ago
Director, Strategic Program Management
Equitable
Waterloo, ON
Lead a team of Project Managers and Business Analysts to deliver business outcomes in support of strategic objectives and ensure excellence in program and project execution.

TransUnion

Consumer Operations Support Specialist

Toronto, ON, Canada
Burlington, ON, Canada

Pay: The expected pay range for this position is $55,000 - $69,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and operational needs, ensuring a seamless and positive customer experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Serve as a primary point of contact for internal and external stakeholders, leading multiple stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes.

Review, prioritize, and manage ticket queues, project queues, and customer requests, ensuring timely completion of work while consistently meeting service level agreements (SLAs), quality standards, and business objectives.

Handle complex customer inquiries, escalations, and non-standard requests, utilizing strong analytical and problem-solving skills to identify risks, recommend solutions, and drive issues to resolution.

Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and Account Management teams.

Perform Quality Assurance (QA) reviews of member codes, onboarding activities, and operational transactions to ensure accuracy, compliance, and adherence to established procedures and quality standards.

Conduct process, system, and operational training for new hires and team members, while maintaining process documentation, training materials, and standard operating procedures.

Provide leadership and operational support to the team in the absence of the manager, including workload management, queue oversight, escalation handling, stakeholder communication, and ensuring business continuity.

Identify, recommend, and implement process enhancement opportunities by analyzing operational trends, addressing process gaps, improving efficiencies, reducing manual effort, and enhancing the customer experience.

Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and support while fostering collaboration, operational excellence, and continuous improvement across the team.

Required Knowledge And Experiences

6 + years of experience in a customer service and/or operations environment.
Financial Services or Banking industry experience, preferred.

Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce.

Experience in analyzing data, data research, and handling unique and complex customer situations.
Experience achieving SLA requirements with respect to 100% quality and production.
Advanced knowledge of customer onboarding, implementation, and operational support processes.
Experience performing quality reviews and identifying process improvement opportunities.
Experience managing multiple priorities, projects, and competing deadlines.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues.
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail.
Strong stakeholder management and communication skills with the ability to lead discussions and meetings.
Ability to work independently with minimal supervision while exercising sound judgment.
Ability to influence and collaborate effectively across multiple teams and organizational levels.
French fluency, an asset.

The expected pay range for this position is $55,000 - $69,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Specialist II, Consumer Operations Support

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More about this job

Responsibilities

Manage customer onboarding, implementation, and operational requests by configuring member codes and customer access across environments. Lead stakeholder communications, resolve complex inquiries, and perform quality assurance to ensure adherence to service level agreements.

Requirements

Requires 4-6 years of experience in customer service or operations, preferably within the financial services or banking industry. Candidates must possess strong analytical skills, proficiency in Salesforce and Microsoft Office, and the ability to manage multiple projects effectively.

Skills

Customer onboarding
Implementation
Operational support
Stakeholder management
Data analysis
Quality assurance
Salesforce
Problem-solving
Project management
Process improvement
Communication
Analytical skills
Training
Documentation
Compliance
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Onboarding
Implementation
Salesforce
Financial Services
Banking
Quality Assurance
SLA
Stakeholder Management
Data Analysis
Process Improvement
Operational Support
Project Management
Compliance
Microsoft Office
Customer Experience
Operational Trends
Business Continuity
Training
Documentation

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