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Added 27 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 27 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 27 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 27 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 27 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 27 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 57 mins ago
TR
Lead, ERP Training
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
…to its success. We are seeking a motivated and experienced Manager to lead Training across this global…
Added 1 hour ago
SM
Senior Manager, Global Supply Planning
Spin Master
Toronto, ON
- Full-time
Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.
Added 1 hour ago
WS
Team Lead - Fixed Term
WCG Services
Kelowna, BC
- Full-time
Supervise and support Centre staff with the day-to-day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed
Added 1 hour ago
PA
Financial Services Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
AutoPlanet Durham is currently seeking a Financial Services Manager. The FSM is responsible for coordinating the sale of finance and insurance products to customers. The FSM works as a…
Added 1 hour ago
I
Customer Success Manager / Project Manager
Infrakit
Strong, ON
- Full-time
…machinery, and data in real time - reducing rework, accelerating delivery, and enabling more sustainable…
Added 2 hours ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 2 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 2 hours ago
A
Assistant Server, Reign (Part-Time)
AccorHotel
Toronto, ON
- Part-time
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 3 hours ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
…provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including Help Ahead and the…
Added 3 hours ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
…continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working closely with the Director of Operations and other business…
Added 3 hours ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working closely with the Director of Operations and other business…
Added 5 hours ago
TH
Associé(e) Préparation de Commandes (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 6 hours ago
UH
Radiation Therapy Clinical Educator
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Radiation Professional Practice
Added 6 hours ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
…relève du responsable de l'équipe commerciale interne ou du…
Added 6 hours ago
CV
S2627-236 - On-Call Custodian - Hornby Island
Comox Valley Schools - School District 71
Hornby Island, BC
- Full-time
Duties are performed under the supervision of the Manager Custodial/Delivery Services or designate, and in cooperation with school Principal or Vice Principal; cleans by dusting, mopping,…
Added 6 hours ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
Reporting to the Service Delivery Manager, the Employer Services Consultant works collaboratively with employers, community partners, and internal teams to provide workforce consultation,…
Added 7 hours ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 7 hours ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
…Operations Department. Reporting directly to the Customer Service Manager, the CSR is responsible for developing and maintaining long-lasting relationships between the organization and the…

Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator manages customer inquiries, resolves complaints, and coordinates daily transportation and pickup operations. They are also responsible for maintaining accurate documentation, tracking shipments, and supporting terminal efficiency through data management.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is essential.

Skills

Customer service
Logistics
Transportation planning
Data management
CRM software
Microsoft Office Suite
Communication
Problem-solving
Time-management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Operational efficiency

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
Microsoft Office
Supply Chain
Data Entry
Order Processing
Shipment Tracking
KPI
Administrative Support
Operations Management
Billing
Inventory Reporting
Safety Compliance

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