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Added 14 mins ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
BES I/II or Building Operator Certification (BOC) or Building Systems Maintenance Certificate (SMC) BOMI.
Added 14 mins ago
RB
carpenter
RB Building Supply
Brampton, ON
- Full-time
Prepare layouts in conformance to building codes, using measuring tools
Added 14 mins ago
EP
Field Service Technician - Laval
East Penn Canada: Backup Power Division
Laval, QC
- Full-time
The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East…
Added 44 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Resolve technical issues and provide support during implementation, testing, deployment and maintenance
Added 44 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Resolve technical issues and provide support during implementation, testing, deployment and maintenance
Added 44 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Resolve technical issues and provide support during implementation, testing, deployment and maintenance
Added 1 hour ago
TR
Senior Supply Chain Specialist
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Vancouver, BC · Greater Vancouver, BC
- Full-time
Good ability to work across functional and geographical boundaries, building collaborative relationships to drive process integration and adoption.
Added 1 hour ago
M
Stagiaire en opérations critiques Centre de données / Critical Environment Ops INTERN Data Center
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Quebec, QC
- Full-time
…ainsi que le suivi de base du rendement des opérations et de la maintenance des équipements (p. ex., électriques, mécaniques, systèmes de protection incendie et de sécurité des personnes)…
Added 1 hour ago
WR
Front Desk Agent
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Whistler, BC
- Up to $21 CAD / hour
- Full-time
Troubleshoot deficiencies and assign maintenance tasks as needed
Added 1 hour ago
S
Structural Engineer
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- Full-time
…solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 1 hour ago
RG
POWER ENGINEER
Rank Group
Halifax, NS
- Full-time
…property development, construction, property management, property maintenance, space design and planning. We thrive on building mutually open and honest relationships with our clients in…
Added 1 hour ago
RM
Intermediate .NET Backend Developer
RX Music
Toronto, ON
- Contract
Assist with database maintenance, performance tuning, and infrastructure support
Added 2 hours ago
F
Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Infrastructure Management
Ferrovial
Niagara Falls, ON
- Full-time
…an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative construction methods…
Added 2 hours ago
F
Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Infrastructure Management
Ferrovial
Niagara Falls, ON
- Full-time
…an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative construction methods…
Added 2 hours ago
TS
Program Coordinator & Facilitator
The Salvation Army in Canada
Vancouver, BC
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 2 hours ago
TS
Program Coordinator & Facilitator
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Deborah's Gate
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 3 hours ago
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LINE COOK - FULL TIME
Original Joe's
Winnipeg, MB
- Full-time
…making guests feel welcome. Whether you’re starting out or building a career in hospitality, OJ’s is a place where your work is valued and your personality…
Added 3 hours ago
RP
Heating Air Conditioning Specialist
ReEnergy Performace Services
Vancouver, BC
- Full-time
…reduction strategies. ReEnergy supports strata councils and building managers by preparing and submitting Energy Star portfolio and greenhouse gas reports to the City of Vancouver. The firm…
Added 3 hours ago
SG
Facility Maintenance and Warehouse Associate
Superior Glove
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- $24 to $26 CAD / hour
Support machine building and production maintenance, including troubleshooting, preventative maintenance, equipment modifications and lockout/tagout procedures.
Added 3 hours ago
B
Facility Manager III
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Toronto, ON
- Full-time
Develop and maintain complex preventative and corrective maintenance schedules; perform all maintenance to ensure asset integrity and value of all building systems and architectural…
Added 3 hours ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
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- Full-time
…understanding of food & beverage operations, and an enthusiasm for building meaningful relationships within the local…
Added 3 hours ago
WC
(CAN) Stockperson/Cartpusher
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AB · Edmonton, AB
- Full-time
…on safety, this role supports smooth store operations while building valuable skills in retail, teamwork, and customer…
Added 3 hours ago
LL
Senior Property Manager
Lev Living
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…accounts receivable oversight, service contracts, preventative maintenance, capital projects, and leasing support. The successful candidate will take an ownership-oriented approach to the…
Added 3 hours ago
WC
(CAN) Stockperson/Cartpusher - Temporary 3 Months Contract
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Richmond Hill, ON
- Contract
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Added 3 hours ago
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(CAN) Stockperson/Cartpusher
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Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator manages customer inquiries, resolves complaints, and coordinates daily transportation and pickup operations. They are also responsible for maintaining accurate documentation, tracking shipments, and supporting terminal efficiency through data management.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is essential.

Skills

Customer service
Logistics
Transportation planning
Data management
CRM software
Microsoft Office Suite
Communication
Problem-solving
Time-management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Operational efficiency

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
Microsoft Office
Supply Chain
Data Entry
Order Processing
Shipment Tracking
KPI
Administrative Support
Operations Management
Billing
Inventory Reporting
Safety Compliance

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