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Added 3 mins ago
EH
Supervisor, Clinical Program Casual
Edgewood Health Network Inc
Toronto, ON
- $43.27 to $57.69 CAD / hour
…and effectiveness of the program. The Supervisors, Clinical Manager, and Clinical Director work collaboratively to assess, treat, and support clients seeking help for substance, as well as…
Added 3 mins ago
EH
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
- $80,000 to $95,000 CAD / year
- Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 3 mins ago
BG
Process Engineer, Production
BV GLAZING
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
…implement sustainable solutions that support safety, quality, delivery, and cost…
Added 3 mins ago
FA
People Business Partner
Flair Airlines Ltd.
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
…leaders and employees across the organization. Reporting to the Manager, Human Resources Operations, the People Business Partner (PBP) provides both strategic and day-to-day human resources…
Added 3 mins ago
FA
Duty Officer
Flair Airlines Ltd.
Toronto, ON
- Full-time
…overseeing day-of operations and supporting the safe and efficient delivery of our flight schedule. Reporting to the Manager, OCC, you will work closely with CSC, Crew Scheduling, Dispatch,…
Added 18 mins ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 18 mins ago
MN
Housing Manager
Metis Nation Saskatchewan
Saskatoon, SK
- Up to $90,203 CAD / year
- Full-time
The Housing Manager provides leadership and oversight for the development, delivery, and administration of housing programs, projects, and services that support Métis citizens across…
Added 48 mins ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- Full-time
…cost estimates, ordering of parts, and scheduling and meeting delivery…
Added 1 hour ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
As a Branch Service Manager, you will play a key role in:
Added 1 hour ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
…focused hospital promises to be progressive in its clinical care delivery. When complete, the new facility will feature key acute care services including virtual health, inpatient,…
Added 1 hour ago
FH
Primary & Community Care Social Worker - Burnaby
Fraser Health
Burnaby, BC
- Full-time
…areas to improve the efficiency and effectiveness in service delivery to enhance client care services and reduce service…
Added 1 hour ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
…focused hospital promises to be progressive in its clinical care delivery. When complete, the new facility will feature key acute care services including virtual health, inpatient,…
Added 1 hour ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the…
Added 1 hour ago
Registered Nurse - Surgical Services - Surgical Specialty Unit - Burnaby Hospital
Fraser Health
Burnaby, BC
…interprofessional care team to ensure comprehensive care planning and delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the…
Added 1 hour ago
FH
Data Engineer
Fraser Health
Surrey, BC
- Full-time
…integration, and management. Your work will significantly impact the delivery and utilization of our data products across the organization. You will leverage your extensive experience in…
Added 1 hour ago
FH
Senior Data Engineer
Fraser Health
Surrey, BC
- Full-time
The work performed has a significant impact on the delivery and use of our data products to the organization. The Senior Data Engineer will rely on extensive background and experience in…
Added 1 hour ago
FH
Registered Nurse, Surgical Services - Inpatient - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
…interprofessional care team to ensure comprehensive care planning and delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the…
Added 1 hour ago
FH
Registered Nurse, Emergency - Specialty Qualified - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
…interprofessional care team to ensure comprehensive care planning and delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the…
Added 1 hour ago
FH
Registered Nurse, Emergency - Specialty Qualified -Mission Memorial Hospital
Fraser Health
Mission, BC
- Part-time
…interprofessional care team to ensure comprehensive care planning and delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the…
Added 1 hour ago
K
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Waterloo, ON · Perth, ON · St. Catharines, ON · Mont-Royal, QC · Montreal, QC · Brossard, QC · Joliette, QC · Terrebonne, QC · Quebec, QC · Saint-Eustache, QC · Swift Current, SK · Regina, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Burnaby, BC · Vancouver, BC · Quesnel, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Kanata, Ontario · Edmonton, Alberta · Langley, British Columbia · Mount Royal, Quebec · Saint-Laurent, Quebec
- Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…
Added 1 hour ago
K
Senior Manager, Transaction Services
KPMG
Vancouver, BC
- Full-time
We are looking for a Senior Manager to join our growing Transaction Services team in Vancouver.
Added 1 hour ago
AW
Senior Project Manager
Agilus Work Solutions
Toronto, ON
- $100 to $105 CAD / hour
- Contract
We are looking for an experienced Senior Project Manager to lead large, complex, and high-impact initiatives across digital transformation, software implementation, integration, and data…
Added 1 hour ago
R
Principal Product Manager, AI Solutions
RBC
Vancouver, BC
- Full-time
Lead the end-to-end product development process, from ideation to launch, ensuring timely and successful delivery of high-quality products;
Added 1 hour ago
S
Respiratory Therapist - Neonatal Intensive Care Unit - Regular Part Time 2025-12245 (2025-12245)
Sunnybrook
Toronto, ON
- Part-time
Reporting to the Patient Care Manager, the RRT works at all times within an interprofessional model of care. S/he is responsible (within a family-centred and interprofessional model) for…
Added 1 hour ago
S
Respiratory Therapist - Neonatal Intensive Care Unit - Regular Part-Time 2026-18008 (2026-18008)
Sunnybrook
Toronto, ON
- Part-time
Reporting to the Patient Care Manager, the RRT works at all times within an interprofessional model of care. S/he is responsible (within a family-centred and interprofessional model) for…

Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator manages customer inquiries, resolves complaints, and coordinates daily transportation and pickup operations. They are also responsible for maintaining accurate documentation, tracking shipments, and supporting terminal efficiency through data management.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is essential.

Skills

Customer service
Logistics
Transportation planning
Data management
CRM software
Microsoft Office Suite
Communication
Problem-solving
Time-management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Operational efficiency

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
Microsoft Office
Supply Chain
Data Entry
Order Processing
Shipment Tracking
KPI
Administrative Support
Operations Management
Billing
Inventory Reporting
Safety Compliance

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