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Added 5 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Current General registration with the College of Medical Laboratory Technologist of Ontario (required)
Added 5 mins ago
CC
Warehouse Floater - Permanent Full-Time - Burlington, ON
Chit Chats
Burlington, ON
- Full-time
The Warehouse floater position performs general warehouse work that involves the process of shipments, spot check, sort, consolidate load and document shipments with incredible accuracy and…
Added 5 mins ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince Edward Island.
Added 5 mins ago
PT
EA1 (#281-SP)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Under the general supervision of school administrators and with the input of other professionals, Educational Assistants promote and support inclusive practices within Pembina Trails School…
Added 5 mins ago
PT
EA2 (#277-PS)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Under the general supervision of school administrators and with the input of other professionals, Educational Assistants promote and support inclusive practices within Pembina Trails School…
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EA2 (#278-RO)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Under the general supervision of school administrators and with the input of other professionals, Educational Assistants promote and support inclusive practices within Pembina Trails School…
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WC
Stock Unloader Associate
Walmart Canada
Saskatoon, SK
- Full-time
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
WC
General Merchandise Associate
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 5 mins ago
WC
Préposé au déchargement
Walmart Canada
Baie-Comeau, QC
- Full-time
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Grande Prairie, AB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 5 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Grande Prairie, AB
- Full-time
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Leamington, ON
- Full-time
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Dartmouth, NS
- Full-time
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
AT
Terminal Clerk
Armour Transportation Systems
New Glasgow, NS
- Full-time
Added 5 mins ago
WC
(CAN) Stocking 1 Team Lead
Walmart Canada
Tsawwassen, BC
- Full-time
Assesses the overall presentation of General Merchandise and Food and Consumable Departments and appearance, noting deficiencies for corrective action and executing merchandising display…
Added 5 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Toronto, ON
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 5 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Waterloo, ON
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 5 mins ago
WC
(CAN) Overnight Remodel Associate
Walmart Canada
Calgary, AB
- Contract
Stocks a variety of departments including General Merchandise, Fashion, Consumables, Grocery, Dairy/Frozen, and Fresh Departments
Added 5 mins ago
WC
(CAN) Stock Unloader Associate (3pm-11pm)
Walmart Canada
Waterloo, ON
- Contract
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
(CAN) Stock Unloader Associate - PART TIME
Walmart Canada
Brantford, ON
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Alliston, ON
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 5 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Calgary, AB
- Full-time
Prepares and resets the Receiving Area and unloads general merchandise trailers, including completing live unloading of remaining merchandise.
Added 5 mins ago
A
Sr. I&C Engineer
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
Provide input to the drawing office for the preparation of various I&C related engineering drawings such as general arrangement drawings, instrument loop diagrams, wiring and connection…
Added 5 mins ago
A
Cost Controller
AtkinsRéalis
Mississauga, ON
- Full-time
Open and setup a group of projects, monitor, control and report their performance through the whole project cycle according to the company procedures and general project control practices.

Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator manages customer inquiries, resolves complaints, and coordinates daily transportation and pickup operations. They are also responsible for maintaining accurate documentation, tracking shipments, and supporting terminal efficiency through data management.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is essential.

Skills

Customer service
Logistics
Transportation planning
Data management
CRM software
Microsoft Office Suite
Communication
Problem-solving
Time-management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Operational efficiency

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
Microsoft Office
Supply Chain
Data Entry
Order Processing
Shipment Tracking
KPI
Administrative Support
Operations Management
Billing
Inventory Reporting
Safety Compliance

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