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Added 29 mins ago
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Office Manager
Binners
Toronto, ON · Etobicoke, ON
- $70,000 to $90,000 CAD / year
- Full-time
As we enter our next stage of growth, we are looking for an experienced Office Manager to take ownership of the day-to-
Added 1 hour ago
Administrative Assistant - Schools
The Muslim Association of Canada
Mont-Royal, QC
Added 4 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Added 4 hours ago
Front Office Manager
Coast Hotels
Chilliwack, BC
Added 5 hours ago
AI
Branch Administrator
Ainsworth Inc
Halifax, NS
- Full-time
Reporting to the VP Atlantic, the Branch Administrator plays a key role in supporting operational excellence by coordinating administrative activities, facilitating communication across…
Added 8 hours ago
M
Manrke Job Board
Manrkē
Markham, ON
- Full-time
Added 9 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Added 12 hours ago
AT
Office Administrator
AMACO TRAFFIC MANAGEMENT
New Westminster, BC
- Full-time
Added 13 hours ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
Added 13 hours ago
DS
Payroll Administrator - TEMPORARY - Board Office
Delta School District 37, British Columbia
Delta, BC
- Temporary
Added 13 hours ago
DS
Education Assistant - Itinerant - Indigenous ED - Temporary
Delta School District 37, British Columbia
Delta, BC
- Temporary
Added 13 hours ago
DS
Education Assistant - Itinerant - Indigenous ED - Temporary
Delta School District 37, British Columbia
Delta, BC
- Temporary
Added 13 hours ago
Customer Service Administrator
Transx Ltd
New Westminster, BC
Added 13 hours ago
FC
Health & Safety Supervisor
FCC Canada
Toronto, ON
- Full-time
Added 13 hours ago
YO
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $46,750 CAD / year
- Full-time
- Contract
Added 13 hours ago
BS
Head Office Administrative Coordinator
Bento Sushi
Richmond Hill, ON
- $50,000 to $55,000 CAD / year
- Full-time
Head Office: 25 Sims Crescent, Richmond Hill, ON L4B 1C9 | Monday to Friday: 8:30 am to 5:00 pm
Added 16 hours ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Added 17 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Added 17 hours ago
MS
organization and productivity project manager
Maple Supply Chain Management Inc.
London, ON · Stoney Creek, ON
- Full-time
Added 18 hours ago
VG
Executive Assistant / Office Coordinator
VS Group
North Bay, ON
- Full-time
We are looking for a highly organized, professional, technology-savvy, and dependable individual to join our team as an Executive Assistant / Office Coordinator.
Added 19 hours ago
TE
Branch Administrator
TK Elevator
Sudbury, ON · Greater Sudbury, ON
- Full-time
Added 19 hours ago
JF
Office Administrator
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
- Internship
Camp Miriam seeks a talented and self-motivated candidate for the role of Office Administrator in our Vancouver Office. The Office Administrator ensures the smooth operation of Camp…
Added 20 hours ago
AA
administrative support officer
Aliments Asta inc
Saint-Alexandre-de-Kamouraska, QC
- Full-time
Added 21 hours ago
Program Administrator, Policy (contract until May 2028, Hybrid, Toronto)
Law Society of Ontario
Toronto, ON
Added 21 hours ago
CL
Senior Office Administrator
Charger Logistics Inc
Brampton, ON
- Full-time

Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator manages customer inquiries, resolves complaints, and coordinates daily transportation and pickup operations. They are also responsible for maintaining accurate documentation, tracking shipments, and supporting terminal efficiency through data management.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is essential.

Skills

Customer service
Logistics
Transportation planning
Data management
CRM software
Microsoft Office Suite
Communication
Problem-solving
Time-management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Operational efficiency

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
Microsoft Office
Supply Chain
Data Entry
Order Processing
Shipment Tracking
KPI
Administrative Support
Operations Management
Billing
Inventory Reporting
Safety Compliance

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