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Added 18 mins ago
J
2627-195 - Lead Hand - Security (FS12) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
The Lead Hand - Security position reports directly to the Facilities Manager and has a functional reporting relationship to the Regional Public Safety Supervisor.
Added 18 mins ago
J
2627-193 - Facilities Support Assistant (FS4) - Pictou Campus
Jobbe
Stellarton, NS
- Temporary
Reporting to the Facilities Manager, you will:
Added 48 mins ago
BK
Shift manager - fast food restaurant
Burger King
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- Full-time
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Restaurant manager
Burger King
Parry Sound, ON
- Full-time
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BK
Restaurant manager
Burger King
Smiths Falls, ON
- Full-time
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Restaurant manager
Burger King
Brockville, ON
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Burger King
Tillsonburg, ON
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Burger King
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M
Construction project manager
Mongrain
Mirabel, QC
- Full-time
We're looking for you for our project manager position.
Added 1 hour ago
CC
Driver Merchandiser
Coca-Cola Canada Bottling Limited
Timberlea, NS
- Full-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 1 hour ago
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Project Manager, Construction/Design – Kitchener
Entrepot Frigorifique Conestoga (Quebec Ltee)
Kitchener, ON
- Full-time
Position Title: Project Manager, Construction/Design Job Type: Full Time Reports To: President Location: Kitchener Issue Date: June 18, 2026 Revision Code:
Added 1 hour ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Day Shift Monday through Friday - Schedule subject to change
Added 2 hours ago
MJ
Welding & Fabrication Working Lead
Manufacturing Job Site
Surrey, BC
- Full-time
…The Working Lead works closely with the South Surrey Project Manager, yard team, other trades, and subcontractors to ensure work is completed safely, efficiently, on schedule, and to…
Added 4 hours ago
WR
Nurse 2 - HC DS Nursing St James
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Registered Nurse (RN) provides nursing…
Added 5 hours ago
J
Production Technician, Citric
Jungbunzlauer
Port Colborne, ON
- Full-time
Communicate production issues/anomalies to Team Leader, Production Manager as necessary
Added 5 hours ago
J
Production technician, Citric
Jungbunzlauer
Port Colborne, ON
- Full-time
Communicate production issues/anomalies to Team Leader, Production Manager as necessary
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Sous Chef - Casino Victoria
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Victoria, BC
- $55,000 to $65,000 CAD / year
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Under the general direction of the Manager – Food & Beverage, this position is responsible for the overall kitchen operations. Ensures adherence to the Company’s policies and procedures,…
Added 6 hours ago
M
Restaurant assistant manager
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Fernie, BC
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Shared Health-Soins Communs
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
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General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
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M
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Added 6 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 6 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 6 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 6 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator manages customer inquiries, resolves complaints, and coordinates daily transportation and pickup operations. They are also responsible for maintaining accurate documentation, tracking shipments, and supporting terminal efficiency through data management.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is essential.

Skills

Customer service
Logistics
Transportation planning
Data management
CRM software
Microsoft Office Suite
Communication
Problem-solving
Time-management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Operational efficiency

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
Microsoft Office
Supply Chain
Data Entry
Order Processing
Shipment Tracking
KPI
Administrative Support
Operations Management
Billing
Inventory Reporting
Safety Compliance

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