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Added 8 mins ago
IF
Project Portfolio Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Project Portfolio Manager within the Corporate Strategy and Portfolio team, you will play a key role in managing the initiative portfolios of a major business sector. You will provide…
Added 8 mins ago
T
Manager, Fraud Risk Management (5573)
TD
Toronto, ON · Markham, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 8 mins ago
SL
Senior Consultant, Content Governance & Engagement, Insurance Distribution
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
This role will collaborate closely with Content Creators, Business Growth, IDAC and regional distribution teams to ensure alignment on content priorities, streamline intake and activation…
Added 20 mins ago
SS
Senior IT Project Manager – HR AI & Automation
Soho Square Solutions
Toronto, ON
- Contract
We are seeking a Project Manager to support the delivery of HR artificial intelligence (AI) projects, automation initiatives, and technology enhancements. This role will manage project…
Added 20 mins ago
P
B2B Sales - Bilingual Trainee Account Manager | Ventes – Gestionnaire de comptes stagiaire
PiiComm
ON · Plantagenet, ON
- Full-time
…sales and support of mobile technologies to help empower our business clients to mobilize their staff and optimize…
Added 20 mins ago
PG
Senior Project Manager (Cooling as a Service)
PLC Group
Toronto, ON
- Full-time
PLC Group is seeking an experienced, business-savvy Senior Project Manager to join our North American team in Mississauga, ON.
Added 22 mins ago
C
Group Product Manager, Virtual Account Management
CIBC
Toronto, ON · Vancouver, BC
- Full-time
As a Group Product Manager within the Liquidity Products and Accounts Services team, you will be supporting the Senior Director in achieving business objectives, and managing the…
Added 22 mins ago
B
QNX Ecosystem Program Manager
BlackBerry
Ottawa, ON
- Full-time
…safety-critical applications where failure is not an option. The business leads the way in delivering safe and secure operating systems, hypervisors, middleware, solutions, and development…
Added 22 mins ago
BQ
QNX Ecosystem Program Manager
BlackBerry QNX
Ottawa, ON
- Full-time
…safety-critical applications where failure is not an option. The business leads the way in delivering safe and secure operating systems, hypervisors, middleware, solutions, and development…
Added 22 mins ago
L
Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
As a Senior Product Manager, you’ll own the strategy and roadmap for products that are reshaping how legal professionals work every day. You’ll partner with Engineering, Design, Sales, and…
Added 22 mins ago
MI
Manufacturing Engineer - Technical Team Co-op Student
Magna International
Brampton, ON
- Full-time
Conduct business in an ethical manner in compliance with the Magna Code of Conduct
Added 50 mins ago
TU
Customer Account Coordinator
The Unscented Company
Montreal, QC
- Full-time
Proficiency in Microsoft Office (Excel, Word); familiarity with CRM and ERP platforms and with business intelligence and AI tools
Added 50 mins ago
IG
Industrial Engineer/PM
Insight Global
Longueuil, QC
- Contract
Insight Global is seeking an Industrial Engineer/Project Manager to join a top aerospace company in Longueuil, QC. The Industrial Engineer will lead strategic and operational initiatives to…
Added 50 mins ago
CS
Senior OCM Specialist - AI Transformation
CQ Search Group Ltd.
Ottawa, ON
- Contract
role-based learning, manager enablement, champion networks, pilot activities, and reinforcement
Added 52 mins ago
Home Health Care - Specialist Rehab Product
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Dartmouth, NS
Participate with manager on planning and forecasting sales and growth areas for the business
Added 1 hour ago
AE
Service Manager
Avenir Energy
Truro, NS
- Full-time
…companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven…
Added 1 hour ago
AE
Service Manager
Avenir Energy
Moncton, NB
- Full-time
…companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven…
Added 1 hour ago
AE
Service Manager
Avenir Energy
Dartmouth, NS
- Full-time
…companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven…
Added 1 hour ago
AE
Service Manager
Avenir Energy
New Glasgow, NS
- Full-time
…companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven…
Added 1 hour ago
BI
Pharmaceutical Sales Representative
BioSyent Inc
Calgary, AB
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 1 hour ago
BI
Pharmaceutical Sales Representative
BioSyent Inc
Vancouver, BC
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 1 hour ago
IW
Coordinator, Region Office Operations - Sudbury, ON
IG Wealth Management
BC · British Columbia, Canada
- Internship
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
We are looking for a Lead Product Manager to own the strategy, roadmap, and performance of this portfolio as we evolve it into a unified ecommerce experience. You will serve both vehicle…
Added 1 hour ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Oakville, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 hours ago
EG
Manager, Mine Geology
Equinox Gold Corp.
Vancouver, BC
- Full-time
The Manager, Mine Geology provides technical support and coordination for mine geology activities across operating sites and development projects. The role works closely with site geology,…

Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator supports terminal operations by managing customer inquiries, resolving complaints, and coordinating daily transportation routes. They are also responsible for maintaining accurate documentation, processing orders, and updating shipment statuses within internal CRM systems.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in Microsoft Office and experience with CRM or Transportation Management Systems is highly preferred.

Skills

Customer service
Logistics
Transportation planning
CRM software
Data management
Communication
Problem-solving
Microsoft Office Suite
Time management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Multi-tasking

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
TMS
Microsoft Office
Supply Chain
Data Entry
Order Processing
KPI Tracking
Administrative Support
Billing
Inventory Reporting
Safety Compliance

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