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Added 5 mins ago
DI
Accommodation services manager
Days Inn Stouffville
Stouffville, ON
- From $40.59 CAD / hour
- Full-time
- On-site
Added 7 mins ago
TS
Restaurant manager
THE SECOND CUP LTD.
Ottawa, ON
- From $37.2 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 7 mins ago
CE
Fast food restaurant manager
CARPENTER ENTERPRISES (B.C.) INC
Victoria, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 7 mins ago
AK
Assistant manager, restaurant
Acropolis Kouzina Inc.
Campbell River, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 8 mins ago
RT
Administrative services manager
Right-Link Transport Ltd.
Abbotsford, BC
- From $51 CAD / hour
- Full-time
- On-site
Evaluate the operations of a department providing administrative services
Added 8 mins ago
SK
Restaurant assistant manager
Sushi K
Victoria, BC
- From $36.75 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 8 mins ago
1A
Café manager
10 Acres At The Pier
Sidney, BC
- From $40 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 11 mins ago
KC
Restaurant manager
Kimbab Cheonguk
Coquitlam, BC
- $27.69 to $40 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 12 mins ago
CE
Fast food restaurant manager
CARPENTER ENTERPRISES (B.C.) INC
Esquimalt, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 13 mins ago
LP
Payroll service manager
LINDSAY PHYSIOTHERAPY SERVICES
Toronto, ON
- From $55.5 CAD / hour
- Full-time
- On-site
Direct the operations of an organization or department that provides services
Added 15 mins ago
H2
Assistant manager, fast food
HARVEYS 2518
Mississauga, ON
- From $37 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 16 mins ago
TH
Food services manager
Tim Hortons
Cache Creek, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 17 mins ago
DQ
Assistant manager, restaurant
Dairy Queen
Burnaby, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 18 mins ago
GA
Assistant store manager
Great Asian Market Regina East Location
Regina, SK
- From $45 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold
Added 19 mins ago
MR
Food services manager
McDonald's Restaurant
Coquitlam, BC
- From $66,703 CAD / year
- Full-time
- On-site
Added 21 mins ago
T
Customer Experience Associate - (Mandarin and/or Cantonese)
TD
Markham, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 21 mins ago
C
Lead Endoscopy Practitioner
CHEC
Ilford, MB
- Full-time
We are on an exciting journey in expanding our services into Endoscopy. Our services will include gastroscopy, flexible sigmoidoscopy, colonoscopy, and haemorrhoidal banding.
Added 21 mins ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
Understand client needs and present tailored solutions, effectively demonstrating the value of our insurance products and services.
Added 22 mins ago
CD
Food services manager
CRANBROOK DAIRY QUEEN
Cranbrook, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 22 mins ago
BK
Restaurant manager
Bereket Kebab House
Scarborough, ON
- From $36.25 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 28 mins ago
HP
Assistant manager, restaurant
Hôtel PUR
Québec, QC
- $58,000 to $62,000 CAD / year
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 31 mins ago
AW
Retail sales manager
Auto World Sales Inc.
Calgary, AB
- From $46.15 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold
Added 33 mins ago
RP
Retail sales manager
Rainbow Print and Sign
Edmonton, AB
- From $45 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold
Added 34 mins ago
OL
Office manager
OPTIFREIGHT LOGISTICS INC
Surrey, BC
- From $37 CAD / hour
- Full-time
- On-site
Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Added 35 mins ago
MR
Food services manager
McDonalds restaurant
Pincher Creek, AB
- From $53,331.2 CAD / year
- Full-time
- On-site

Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator supports terminal operations by managing customer inquiries, resolving complaints, and coordinating daily transportation routes. They are also responsible for maintaining accurate documentation, processing orders, and updating shipment statuses within internal CRM systems.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in Microsoft Office and experience with CRM or Transportation Management Systems is highly preferred.

Skills

Customer service
Logistics
Transportation planning
CRM software
Data management
Communication
Problem-solving
Microsoft Office Suite
Time management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Multi-tasking

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
TMS
Microsoft Office
Supply Chain
Data Entry
Order Processing
KPI Tracking
Administrative Support
Billing
Inventory Reporting
Safety Compliance

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