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TH
Shift manager - fast food restaurant
Tim Hortons
Mont-Tremblant, QC
- $16.6 to $19 CAD / hour
- Full-time
- On-site
Early morning, Morning, Day, Evening, Weekend, Shift, To be determined
Added 4 mins ago
KS
Assistant Store Manager I
kate spade new york
Vancouver, BC · Pacific Centre
- Full-time
As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales…
Added 6 mins ago
M
Restaurant manager
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- From $38.4 CAD / hour
- Full-time
- On-site
Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours
Added 6 mins ago
M
Restaurant manager
McDonald's
North Vancouver, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours
Added 11 mins ago
PR
Manager, restaurant
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Added 12 mins ago
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Restaurant assistant manager
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Restaurant assistant manager
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Manager, restaurant
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Manager, restaurant
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Morning, Day, Evening, Night, Weekend, Shift, Flexible hours, Overtime available
Added 19 mins ago
LD
Store Systems and Administration
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Kitchen manager
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- $18.6 to $24 CAD / hour
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Added 22 mins ago
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Shift manager - fast food restaurant
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Shift manager - fast food restaurant
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- Full-time
- On-site
Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours
Added 33 mins ago
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Shift manager - fast food restaurant
KFC
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- From $18.5 CAD / hour
- Full-time
- On-site
Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours, Overtime available
Added 38 mins ago
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Shift manager - fast food restaurant
KFC
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- From $18.5 CAD / hour
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Added 39 mins ago
MD
Shift manager - fast food restaurant
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Port-Cartier, QC
- $18.1 to $23 CAD / hour
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- On-site
Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours, To be determined
Added 40 mins ago
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Shift manager - fast food restaurant
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Added 45 mins ago
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Restaurant manager
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Transx Ltd

Customer Service Administrator

New Westminster, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer Service Administrator

TERM (6 Months)

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
Industry Knowledge: Strong interest in the transportation and supply chain industry.
Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Administrator supports terminal operations by managing customer inquiries, resolving complaints, and coordinating daily transportation routes. They are also responsible for maintaining accurate documentation, processing orders, and updating shipment statuses within internal CRM systems.

Requirements

Candidates should be pursuing or have completed post-secondary studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in Microsoft Office and experience with CRM or Transportation Management Systems is highly preferred.

Skills

Customer service
Logistics
Transportation planning
CRM software
Data management
Communication
Problem-solving
Microsoft Office Suite
Time management
Conflict resolution
Order processing
Shipment tracking
Analytical skills
Documentation
Multi-tasking

Benefits

Competitive compensation
Partnered training programs
Learning supports

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Terminal Operations
CRM
TMS
Microsoft Office
Supply Chain
Data Entry
Order Processing
KPI Tracking
Administrative Support
Billing
Inventory Reporting
Safety Compliance

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