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Added 2 hours ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 2 hours ago
Director of Software Development R&D - AI
Siemens
Saskatoon, SK
…engines. You will serve as a pivotal technical and organizational leader connecting Siemens EDA product divisions, algorithmic R&D teams, enterprise customers, foundry partners, and…
Added 3 hours ago
UO
Senior Officer, Academic Administration
University of Ottawa
Ottawa, ON · Montpetit Hall
- Full-time
Health matters to everyone and we are committed to becoming a nationally and internationally recognized leader in innovative approaches to active living, health promotion, and quality…
Added 5 hours ago
W
Machine Operator (Day Shift: 5am - 5pm)
Wonderbrands
Mississauga, ON
- Other
Reporting to the Production Leader - Supervisor, the Operator will work in a fast-paced food production environment ensuring equipment is runninng smoothly and efficiently, products meet…
Added 7 hours ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Full-time
…diverse multi-cultural community of east Toronto. Recognized as a leader in workplace wellness and offering a quality work environment focused on learning and development, MGH invests in…
Added 7 hours ago
T
Customer Experience Associate
TD
Niagara Falls, ON
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 12 hours ago
A
Civil Engineering Graduate - Highway Design
AECOM
Pickering, ON
- $60,000 to $75,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 12 hours ago
A
Civil Engineering Graduate - Highway Design
AECOM
North Bay, ON
- $60,000 to $75,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 12 hours ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
Added 12 hours ago
A
Civil Engineering Graduate - Highway Planning and Design
AECOM
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 12 hours ago
A
Transportation Highway and Bridge Inspector
AECOM
Markham, ON
- $47,000 to $55,000 CAD / year
- Full-time
Assisting with quality assurance testing and inspect grading, granular, concrete, asphalt, electrical and all other construction activities required as per the MTO Construction…
Added 14 hours ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
As part of Linedata’s Lending & Leasing business line, you will play a key role in shaping the future of the product by translating customer needs, market trends, and commercial…
Added 17 hours ago
A
Pilote Instructeur A220 Type III / A220 Type III Pilot Instructor
Airbus
Montreal, QC
- Full-time
Added 18 hours ago
MG
Registered Nurse (Surgery - InPatient Surgery)
Michael Garron Hospital
Toronto, ON
- Part-time
…effective patient and family-centered care. In serving as the leader of the Coordinated Care Team, Registered Nurses have a pivotal role in care planning, coordination and delivery and in…
Added 22 hours ago
RP
Director of Property Management-Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…record managing diverse property portfolios, you’re a natural leader who motivates others, communicates with impact, and isn’t afraid to roll up your sleeves to get the job done. This is…
Added 1 day ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
…exceptional customer experience. We are looking for a passionate leader, capable of guiding a team of customer-focused professionals, improving processes, and helping KMBS become the most…
Added 1 day ago
T
Senior IT Developer
TD
London, ON · Toronto, ON · Mississauga, ON
- Full-time
Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and…
Added 1 day ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON · Markham, ON
- Full-time
Review 1st line assessment of the measurement choices / definition and liquidity assumptions or business assumptions / decisions adopted by model and Business Requirement Document (BRD) for…
Added 1 day ago
MM
BCS Client Management Canada Business Engagement Partner
Marsh McLennan
Toronto, ON
- Full-time
…services across client-facing business teams, ensures high-quality operational delivery in partnership with our Global Capability Center (GCC), and identifies and leads continuous…
Added 1 day ago
B
Market Leader Financial Planning
BMO
Toronto, ON
- Full-time
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Added 1 day ago
MI
Millwright
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- $42.89 CAD / hour
- Full-time
Partner & Enable the line leader(s) to deliver the SQCDSM targets-Safety, Quality, Cost, Delivery, Sustainability & Morale for the lines, to ensure Process stability; Participates in the…
Added 1 day ago
S
Structural Engineer
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 day ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
Added 1 day ago
A
Structural Engineering Graduate
AECOM
Pickering, ON
- $65,000 to $75,000 CAD / year
- Full-time
Ensure project deliverables meet quality, budget, and schedule expectations with little supervision.
Added 1 day ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Full-time
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver…

Transx Ltd

Customer Service Representative

Rosser, MB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 8, 2026

Original job description

Customer Service Representative

TRANSX LTD.

Operating for over 50 years; the TransX is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

SUMMARY – Customer Service Representative

Shift: Monday to Friday; 8:00 AM to 5:00 PM

TransX has an exciting opportunity for a Customer Service Representative to join our Customer Service team in the Winnipeg Terminal. The Customer Service Representative is responsible for providing customers timely, accurate and transparent information relating to their transportation and logistical needs. This position proactively contacts customers with service updates, recovery plans, and corrective actions taken in improving customer service. Acts as the main point-of-contact to the customer, and is responsible for developing long-lasting relationships between the organization and the customer.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Duties and responsibilities include, but are not limited to:

Ensure that customer communication regarding issues is timely and complete, and build proactive communication into daily processes
Act as the main point-of-contact to assigned customer accounts.
Receives and processes customer requests utilizing Customer Tracking System (manage to delivery)
Initiates required action for response to customer service requests for order delays, communicates changes to the appropriate personnel/departments. Facilitate customer discussions around service failures.
Accesses the company’s internal systems to obtain and extract order information and provide customers with the data for inclusion in various scheduled and special reports.
Ensures and provides quality service to both internal and external customers.
Assist other functions in addressing customer concerns
Manage service delivery details ensuring customer needs are met.
Work cross-functionally between the company teams to resolve quality issues and drive long-term quality improvements.
Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are developed and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Lead by example.

SKILLS & KNOWLEDGE

Education

Must have completed high school or equivalent.

Experience

Two to five years of applied customer service experience.
Experience in service or transportation industries.
Proficiency in software applications MS Word, PowerPoint, Excel, Google mail.
Capable of analyzing data to make sound decisions on suitability and effectiveness of corrective and preventive actions.
Strong negotiation, conflict resolution and customer service skills.
Ability to interface and communicate effectively with all levels of employees, management, and diverse audiences, including suppliers and internal/external customers.
Possess a high level of empathy and understanding of the customer perspective to be able to identify, solution, and satisfactorily resolve customer issues, while protecting company processes.
Excellent communication skills (interpersonal, oral and written).
Significant knowledge of and data extraction and analysis techniques.
Demonstrated ability to function as a proactive change agent, passionate about quality and customer loyalty.
Proven attention to detail, with excellent analytical, critical thinking, problem solving, and personal organization skills.
Self-motivated, self-starter capable of remaining flexible to changing work priorities.
Effective at managing multiple priorities under tight deadlines, with the ability to bring assignments to a successful completion.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment
Professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, providing accurate information regarding transportation and logistics needs. They are responsible for managing order tracking, resolving service issues, and maintaining strong, long-lasting customer relationships.

Requirements

Candidates must have a high school diploma or equivalent and two to five years of applied customer service experience, preferably in the transportation industry. Proficiency in MS Office applications and strong analytical, communication, and problem-solving skills are required.

Skills

Customer service
Logistics
Transportation
Data extraction
Data analysis
Conflict resolution
Negotiation
Communication
Critical thinking
Problem solving
MS Word
PowerPoint
Excel
Google mail
Attention to detail
Time management

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Order Tracking
Data Analysis
Conflict Resolution
Negotiation
MS Word
PowerPoint
Excel
Google Mail
Reporting
Service Excellence
Relationship Management
Critical Thinking
Problem Solving
Change Management
Quality Improvement
Terminal Operations

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