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Transx Ltd

Customer Service Representative

Rosser, MB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 8, 2026

Original job description

Customer Service Representative

TRANSX LTD.

Operating for over 50 years; the TransX is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

SUMMARY – Customer Service Representative

Shift: Monday to Friday; 8:00 AM to 5:00 PM

TransX has an exciting opportunity for a Customer Service Representative to join our Customer Service team in the Winnipeg Terminal. The Customer Service Representative is responsible for providing customers timely, accurate and transparent information relating to their transportation and logistical needs. This position proactively contacts customers with service updates, recovery plans, and corrective actions taken in improving customer service. Acts as the main point-of-contact to the customer, and is responsible for developing long-lasting relationships between the organization and the customer.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Duties and responsibilities include, but are not limited to:

Ensure that customer communication regarding issues is timely and complete, and build proactive communication into daily processes
Act as the main point-of-contact to assigned customer accounts.
Receives and processes customer requests utilizing Customer Tracking System (manage to delivery)
Initiates required action for response to customer service requests for order delays, communicates changes to the appropriate personnel/departments. Facilitate customer discussions around service failures.
Accesses the company’s internal systems to obtain and extract order information and provide customers with the data for inclusion in various scheduled and special reports.
Ensures and provides quality service to both internal and external customers.
Assist other functions in addressing customer concerns
Manage service delivery details ensuring customer needs are met.
Work cross-functionally between the company teams to resolve quality issues and drive long-term quality improvements.
Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are developed and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Lead by example.

SKILLS & KNOWLEDGE

Education

Must have completed high school or equivalent.

Experience

Two to five years of applied customer service experience.
Experience in service or transportation industries.
Proficiency in software applications MS Word, PowerPoint, Excel, Google mail.
Capable of analyzing data to make sound decisions on suitability and effectiveness of corrective and preventive actions.
Strong negotiation, conflict resolution and customer service skills.
Ability to interface and communicate effectively with all levels of employees, management, and diverse audiences, including suppliers and internal/external customers.
Possess a high level of empathy and understanding of the customer perspective to be able to identify, solution, and satisfactorily resolve customer issues, while protecting company processes.
Excellent communication skills (interpersonal, oral and written).
Significant knowledge of and data extraction and analysis techniques.
Demonstrated ability to function as a proactive change agent, passionate about quality and customer loyalty.
Proven attention to detail, with excellent analytical, critical thinking, problem solving, and personal organization skills.
Self-motivated, self-starter capable of remaining flexible to changing work priorities.
Effective at managing multiple priorities under tight deadlines, with the ability to bring assignments to a successful completion.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment
Professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, providing timely information regarding transportation and logistical needs. They are responsible for managing order tracking, resolving service issues, and facilitating communication across internal departments to ensure service excellence.

Requirements

Candidates must have a high school diploma or equivalent and two to five years of applied customer service experience, preferably in the transportation or service industry. Proficiency in MS Office applications and strong analytical, communication, and problem-solving skills are required.

Skills

Customer service
Logistics
Transportation
Data analysis
Conflict resolution
Negotiation
Communication
Problem solving
Critical thinking
Attention to detail
MS Word
PowerPoint
Excel
Google mail
Time management
Interpersonal skills

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition and appreciation events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Order Tracking
Data Extraction
Reporting
Conflict Resolution
Negotiation
MS Office
Excel
PowerPoint
Google Mail
Analytical Skills
Critical Thinking
Problem Solving
Communication
Customer Loyalty
Quality Improvement
Service Delivery
Winnipeg Terminal
Fleet Management

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