Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 5, 2026

Hiring at a glance

View jobs

Open jobs: 1,719
Employers: 471

Advertised starting pay

Average starting payCAD / hour: $18.36Across 239 listings
Average starting payCAD / year: $47,394Across 34 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%32 listings
Hybrid: 7%128 listings
On-site: 91%1,557 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (239), Farm Boy Inc. (204), Shoppers Drug Mart (67).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 1 month ago
KB
Customer Service Associate -Bilingual
Kent Building Supplies
Saint John, NB
- Full-time
Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.
Added 1 month ago
R
Customer Service Associate- Millwork
RONA
Toronto, ON · Etobicoke, ON
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 month ago
BA
Customer Service Representative - Auto Body (Moray)
Boyd Autobody & Glass
Winnipeg, MB
- Full-time
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
Added 1 month ago
R
Customer service associate
RONA
Brossard, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 26 days ago
B
Customer Service Representative
Brenntag
Langley (District), BC · Canada / Langley
- Full-time
The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in…
Added 1 month ago
BP
Customer Service Representative
Birnie Plumbing and Drains
Hamilton, ON
- $21 to $25 USD / hour
- Full-time
Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers…
Added 26 days ago
FT Contract - Contact Centre Representative
CAA Niagara Talent Management Team
Thorold, ON
Added 26 days ago
Route Sales Rep (Customer Service representative)
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Edmonton, AB
Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From…
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
North Vancouver, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
D
Customer Service Representative / Représentant(e) du service à la clientèle
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a Customer Service Representative based in Montreal for a 6-month contract. This role will report directly to the AVP, Vacation Rental Business. The Customer Service…
Added 26 days ago
Customer Service Representative
U-Haul
Saint John, NB
Added 27 days ago
Q
Customer Service Representative
Qnity
Mississauga, ON
- Other
Added 27 days ago
Customer Service Representative (12-Month Contract)
OCS Ontario Cannabis Store
Toronto, ON
…industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect…
Added 1 month ago
N
Customer Service Representative
Nutrien
Maymont, SK
- Full-time
Added 26 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- Part-time
Added 1 month ago
L
Customer Service Representative, Order Desk Management
Linde
Brampton, ON
- Full-time
Customer Service Representative, Order Desk Management (full time)
Added 27 days ago
Overnight Customer Service Representative
Circle K
Holyrood, NL
As a Customer Service Representative, you will enjoy:
Added 27 days ago
Customer Service Representative
Circle K
Richmond, PE
Added 19 days ago
CO
Customer Service Representative
Culligan of Canada
Simcoe Lodge, ON · Simcoe, ON
- $20 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 month ago
R
Customer Service Associate (Flooring)
RONA
Victoria, BC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 month ago
R
Customer Service Associate (Millwork, Windows & Doors, Tools, Hardware, Electrical)
RONA
Langford, BC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 28 days ago
CK
Customer Service Representative
Circle K
Charlottetown, PE
- Part-time
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 28 days ago
LF
Customer Service Supervisor FT Hourly
Leons Furniture Limited
Red Deer, AB
- Up to $15 CAD / hour
- Full-time
Added 28 days ago
CK
Customer Service Representative
Circle K
Whitbourne, NL
- Part-time
As a Customer Service Representative, you will enjoy:

Transx Ltd

Customer Service Representative

Rosser, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 27, 2026

Original job description

Customer Service Representative

Shift: Monday to Friday (08:00-17:00) TRANSX LTD

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative to join the Customer Service department. Reporting to the Leader of LTL Customer Service, the Customer Service Representative is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken in improving customer satisfaction. Acting as the main point-of-contact, the Customer Service Representative is responsible for developing long-lasting relationships between the organization and the customer.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication. Receive and process customer requests through the Customer Tracking System to manage closure. Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. Facilitate customer discussions around service failures.
Provide on the job training to customer representatives and other team members.
Ensures & provides quality service to both internal and external customers by assisting with functions addressed by customers. Manage service delivery details while ensuring customer needs are met.
Participates and provides expertise as a member of the customer service’s departmental team. The team’s objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Work cross-functionally between the company teams to resolve quality issues and drive long-term quality improvements

QUALIFICATIONS

Education: High School Diploma.

Experience: Two (2) to five (5) years of applied customer service experience. Experience in the service or transportation/logistics industry, as well as an operations background (e.g., terminal experience in dock, planning, or management), is strongly preferred.

Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems and data extraction and analysis techniques.

Industry Knowledge: Understanding of the supply chain and transportation industry, specifically LTL service dynamics.

Analytical & Problem-Solving Skills: Ability to analyze data to make sound decisions on corrective and preventive actions. High attention to detail with strong critical thinking skills.

Soft Skills: Excellent interpersonal, written, and verbal communication skills. Strong negotiation, conflict resolution, and organization skills. High level of empathy and customer perspective while adhering to company processes. Self-motivated proactive change agent capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for assigned accounts, providing timely and accurate information regarding transportation and logistical needs. They are responsible for managing service delivery, resolving quality issues, and proactively communicating service updates to customers.

Requirements

Candidates must have a High School Diploma and two to five years of applied customer service experience. Proficiency in MS Office applications and experience within the transportation or logistics industry are strongly preferred.

Skills

Customer service
Logistics
Transportation
Communication
Negotiation
Conflict resolution
Data analysis
Critical thinking
MS Excel
MS Word
MS PowerPoint
Google applications
Customer tracking systems
Supply chain management
LTL service dynamics
Problem-solving

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition & appreciation events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
LTL
Supply Chain
Customer Tracking System
Data Extraction
MS Excel
MS Word
MS PowerPoint
Google Applications
Conflict Resolution
Negotiation
Operations
Terminal Experience
Reporting
Order Management
Service Excellence
Communication
Problem-solving

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