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Added 5 hours ago
TI
Customer Service Representative
Toronto Integrative Animal Health
Toronto, ON
- Full-time
This is a 1 year contract, full-time, on-site Customer Service Representative position. The CSR is the first point of contact with clients. They greet and assist clients in person and by…
Added 8 hours ago
VA
Veterinary Reception, Client Care, Lynn Valley Animal Hospital
VCA Animal Hospitals
North Vancouver, BC
- Internship
Train and support reception and assistant staff on CSR-related processes and procedures.
Added 10 hours ago
Customer Service Representative - Collision & Glass
The Jim Pattison Auto Group
Winnipeg, MB
…providing administrative support to the repair facility team. The CSR plays a critical role in ensuring clear communication, customer confidence, and alignment between customers,…
Added 10 hours ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Added 1 day ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is…
Added 1 day ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team…
Added 1 day ago
CC
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
- Full-time
Lead discovery conversations with prospective partners to understand business objectives, CSR priorities, employee engagement goals and brand alignment opportunities, translating insights…
Added 1 day ago
E
Professional Freelancing or Agency
ESOPX
Alert Bay, BC
- Full-time
Added 1 day ago
Warehouse Associate
Sonepar
Surrey, BC
Added 1 day ago
II
Représentant du service à la clientèle bilingue sur place - ( portugais, anglais/ portugais-espagnol-anglais) - quart de nuit
i2c Inc
Montreal, QC
- Full-time
Relevant CSR experience preferably with a background in call center operations.
Added 1 day ago
II
Représentant du service à la clientèle sur place - Centre d'appels - Trilingue (espagnol, portugais, anglais, français)
i2c Inc
Montreal, QC
- Full-time
Relevant CSR experience preferably with a background in call center operations.
Added 1 day ago
TD
Temporary Bilingual Customer Service Representative (Canada)
TELUS Digital
Canada
- Internship
The Client Services Representative (CSR) position is responsible for ensuring pleasant and seamless client experiences via inbound & outbound calls, and if applicable, chat and email where…
Added 1 day ago
LL
Bilingual Customer Care Representative
Lineage Logistics
Calgary, AB
- Full-time
The Customer Service Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a…
Added 1 day ago
Operations Coordinator
Sonepar
Brampton, ON
Added 1 day ago
S
Customer Success Representative
SUNPAN
Toronto, ON · Scarborough, ON
- Full-time
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer…
Added 1 day ago
RP
Temporary Customer Service Representative - 15 York
Reimagined Parking
Toronto, ON
- $18.97 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 1 day ago
CSR- Subway Sandwich Artist
Circle K
Windsor, ON
Added 2 days ago
C
Corporate Affairs Project Manager
Collabera
Toronto, ON
- $70 to $75 USD / hour
- Contract
Experience in Community Investment, Corporate Social Responsibility (CSR), Social Impact, or Corporate Affairs.
Added 2 days ago
PA
Customer Care and Reservations Specialist
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Full-time
Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings
Added 2 days ago
WC
Customer Service Representative
Waste Control Services Inc.
Coquitlam, BC
- Full-time
…empathy, curiosity, and superior communication skills, the CSR is responsible for first-touch customer service and co-ordination with our sales and operations departments, helping existing…
Added 2 days ago
Sales Support Specialist
Sonepar
Surrey, BC
Added 2 days ago
T
Sales Support Specialist
Texcan
Surrey, BC
- Full-time
Added 2 days ago
TA
Shipper (Morning Shift: 11:30AM - 8:00PM)
The Authentic T-Shirt Company® /SanMar Canada
Mississauga, ON
- $21 CAD / hour
- Full-time
Clarify shipment details with CSR group as necessary
Added 2 days ago
S
Customer Success Representative
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer…
Added 2 days ago
AC
Intercultural Program Coordinator - Appendix D / Temporary Assignment
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Temporary
…providing back up coverage for the Customer Service Representative (CSR) position, by providing daily front desk coverage for breaks and triaging inquiries in the Help Ticket system as…

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

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Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, ensuring proactive communication and resolution of service issues. Additionally, this role provides senior leadership by coaching team members, analyzing performance scorecards, and liaising with management on department initiatives.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience within the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Communication
Coaching
Performance management
Supply chain management
MS Excel
MS Word
MS PowerPoint
Critical thinking
Negotiation
Problem solving

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Supply Chain
Less-Than-Truckload
Team Lead
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Operations
Terminal Experience
Conflict Resolution
Change Management
Reporting
Order Management

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