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Added 1 min ago
ZK
Restaurant manager
Zoomak Korean Tavern
Vancouver, BC
- $36 to $40 CAD / hour
- Full-time
- On-site
Added 3 mins ago
PP
Restaurant assistant manager
Pizza Pizza #651
Orangeville, ON
- From $68,000 CAD / year
- Full-time
- On-site
Added 4 mins ago
SH
Restaurant assistant manager
Spice Hut
Port Alberni, BC
- From $39 CAD / hour
- Full-time
- On-site
Added 7 mins ago
CM
Retail sales manager
Captain Meat
Nanaimo, BC
- From $43.27 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 10 mins ago
JR
Restaurant assistant manager
JINYA Ramen Bar Macleod
Calgary, AB
- $55,000 to $70,000 CAD / year
- Full-time
- On-site
Added 10 mins ago
MR
Kitchen manager
Murray Ridge Ski Area
Fort St. James, BC
- $21 to $26 CAD / hour
- Full-time
- Temporary
- On-site
Added 12 mins ago
MNF Development Program Prof
Owens Corning
Edmonton, AB
…and motivated candidates to participate in a dynamic learning experience while contributing to our company's change agenda: Winning with Our Customers and Growing Our People. As a program…
Added 12 mins ago
SD
Sales Coordinator
SRS Distribution Inc.
Concord, ON
- Full-time
Working closely with the sales team, the position ensures seamless customer experience while upholding company standards and compliance requirements.
Added 12 mins ago
C
Home Support Worker (HSW)
CarePartners
Sudbury, ON · Val Caron, ON · Chelmsford, ON
- Part-time
…quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in…
Added 12 mins ago
VC
Medical Office Assistant (MOA) - Urgent & Primary Care Centre (UPCC)
Vancouver Coastal Health
Vancouver, BC
- $27.84 to $29.72 CAD / hour
- Part-time
Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which…
Added 12 mins ago
FB
Central - Assistant Warehouse Manager
Farm Boy Inc.
Mississauga, ON
- $65,000 to $71,500 CAD / year
- Full-time
…efficiently. Working closely with the Warehouse Operations Manager, this role assists in leading the warehouse team, optimizing operational processes, and maintain high standards of safety,…
Added 12 mins ago
VE
Project Engineer (Water & Wastewater)
Veolia Environnement SA
Oakville, ON
- Full-time
Meet Quality Management System (QMS) requirements for project execution and documentation. Interface with project manager and customer on project and problem resolution.
Added 12 mins ago
B
UX/UI Designer, Winter 2027 (Co-op/Internship)- 8 months
BMO
Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 12 mins ago
B
Customer Service Representative
BMO
Vancouver, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 12 mins ago
B
Financial Planner
BMO
Meaford, ON · Tara, ON
- Full-time
Looks for ways to contribute to the ongoing improvement of the overall business results and customer experience delivered.
Added 12 mins ago
TH
Overnight Freight Team Part Time (AURORA)
The Home Depot
Canada
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 12 mins ago
TH
Hardware Sales Associate Part-Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
…position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock…
Added 12 mins ago
TH
Hardware & Lumber Sales Part Time - KITCHENER W
The Home Depot
Kitchener, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 12 mins ago
TH
Hardware Sales Associate Part-Time - 7236 Timmins
The Home Depot
Timmins, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 12 mins ago
TH
Finance Manager, Technology
The Home Depot
Canada
- Full-time
In this position, the Manager, Finance (Merchandising Finance), will be expected to provide total financial leadership, direction and analysis for their respective business units. The…
Added 12 mins ago
RB
Client Advisor
Royal Bank of Canada
Swan River, MB
- Full-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 12 mins ago
Senior Manager, Product Marketing Strategy, Planning and Delivery, Canadian Banking
Scotiabank
Toronto, ON
Drive sustained and profitable revenue growth through the planning, development and delivery of acquisition and customer engagement marketing programs. As a member of the Marketing Planning…
Added 12 mins ago
M(
Director of Platform Engineering
MaintainX (An Autodesk Company)
Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
Represent Platform Engineering to the business - translating infrastructure investment into engineering velocity, developer experience, and customer trust.
Added 12 mins ago
G
Enterprise AI Solution Manager
Gorgias
Toronto, ON
- $110,514 to $122,147 CAD / year
- Full-time
Experience: effortless shopping from chat to checkout.
Added 12 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Rockland, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

Closed listing

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, ensuring proactive communication and resolution of service issues. Additionally, this role provides senior leadership by coaching team members, analyzing performance scorecards, and liaising with management on departmental initiatives.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience within the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Communication
Coaching
Performance management
Supply chain management
MS Excel
MS Word
MS PowerPoint
Critical thinking
Negotiation
Problem solving

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Supply Chain
Less-Than-Truckload
Team Lead
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Operations
Terminal Experience
Conflict Resolution
Negotiation
Reporting
Coaching
Training
Account Management
Service Excellence
Quality Improvement
Cross-functional Collaboration

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