Find work in Canada.

318,372 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
TS
Program Coordinator & Facilitator
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Deborah's Gate
- Full-time
Supervise all mental health, addictions, fine arts, and life & living skills programming for Illuminate program clients, reporting to the Manager, Propel Development Center, and in…
Added 37 mins ago
DQ
restaurant assistant manager
Dairy Queen
Vancouver, BC
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 51 mins ago
SG
Facility Maintenance and Warehouse Associate
Superior Glove
Halton Hills, ON
- $24 to $26 CAD / hour
Reporting to the Plant Manager, the Facility Maintenance and Warehouse Associate is responsible for maintaining the Acton facility and grounds, supporting production equipment maintenance,…
Added 51 mins ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families,…
Added 1 hour ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 3 hours ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
Added 3 hours ago
O&
restaurant manager
Oliver & Bonacini Hospitality
The Blue Mountains, ON
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 3 hours ago
P
manager, restaurant
Petro-Canada
Gatineau, QC
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 3 hours ago
TH
Seasonal Department Sales Associate Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Part-time
Using empowerment program when necessary to satisfy customers
Added 3 hours ago
LI
Sr. Manager, Commercial HVAC District Sales
Lennox International
Montreal, QC · St Laurent, QC
- Full-time
This manager is responsible for achieving team sales goals within a defined geographic area. As the primary level sales manager, the person in this position is also responsible for the…
Added 3 hours ago
RD
food services manager
Red Dog Inn
Terrace Bay, ON
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 3 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Education: Trade certification, Journeyman Red Seal and/or currently registered in a related Provincial Apprenticeship program.
Added 3 hours ago
J
Fast food restaurant manager
JobsMedia.io
Smithers, BC
- Full-time
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 3 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
…issues, strengthen service standards, improve processes and support evidence-based decision…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
Chief Estimator
State Window Corporation
Vaughan, ON
…Goodlife Fitness. Enjoy summer office hours and a wellness program that provides confidential support for employees and their families covering mental health, wellness, childcare services…
Added 4 hours ago
UH
Radiation Therapy Clinical Educator
University Health Network
Toronto, ON
- Full-time
…Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of…
Added 4 hours ago
NL
S2627-76 Mental Health Capacity Building Coordinator-Northern Lights School Division No. 69
Northern Lights Public Schools
Bonnyville, AB
- Full-time
This is a full-time (1.0 FTE) 12 month position based on grant funding. The Program Manager is responsible and accountable for providing leadership, direction and structure to support the…
Added 4 hours ago
SD
Communications Manager
School District No. 40 New Westminster
New Westminster, BC
- Full-time
…directly to the Superintendent of Schools, the Communications Manager plays a vital role in supporting the ongoing work of the District, Board of Education and all members of our school…
Added 4 hours ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
Reporting to the Service Delivery Manager, the Employer Services Consultant works collaboratively with employers, community partners, and internal teams to provide workforce consultation,…
Added 4 hours ago
MC
Retail Location Coordinator
Midwest co-operative services
Saugeen Shores, ON
- $21 to $25.5 CAD / hour
- Full-time
…Location Coordinator. Under the direction of the Retail Location Manager, the Retail Location Coordinator supports the daily operations of a single MCS retail location specializing in farm…
Added 4 hours ago
RS
Executive Assistant and Business Operations Manager
Resolve Sleep Health
Oakville, ON
- $80,000 to $100,000 CAD / year
- Full-time
The Executive Assistant and Business Operations Manager provides high-level, confidential administrative and organizational support to our CEO and executives. This position acts as a…
Added 4 hours ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
…business relationships and providing service excellence to support our customers' business…
Added 4 hours ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…business relationships and providing service excellence to support our customers' business…
Added 4 hours ago
TL
Driver Recruiter
Transx Ltd
Rosser, MB
- Full-time
…business relationships and providing service excellence to support our customers' business…

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, ensuring proactive communication and resolution of service issues. Additionally, this role provides senior leadership by coaching team members, analyzing performance scorecards, and liaising with management on department initiatives.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience within the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Communication
Coaching
Performance management
Supply chain management
MS Excel
MS Word
MS PowerPoint
Critical thinking
Negotiation
Problem solving

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Supply Chain
Less-Than-Truckload
Team Lead
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Operations
Terminal Experience
Conflict Resolution
Change Management
Reporting
Order Management

Report this job