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Added 27 mins ago
PC
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…delivery of complex infrastructure and capital projects and programs. As part of our team, you'll leverage your technical expertise in data engineering and software development to build the…
Added 27 mins ago
TC
Retail Store Coordinator Full Time Marshalls - CrossIron Mills Mall
TJX Canada – Winners, Marshalls, HomeSense
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 27 mins ago
Technical Lead
Scotiabank
Ottawa, ON
Reporting to the Senior Manager of Development, the Technical Lead is accountable for the technical direction and delivery of web application solutions in a Microsoft-based development…
Added 57 mins ago
NB
Executive Director
New Brunswick Bible Institute
Meadow Lake, SK
- Full-time
Position Overview: Turning Point Youth Centre is seeking a passionate, faith-driven Executive Director (ED) to lead the organization into its next chapter. The ED is the primary decision…
Added 57 mins ago
P
Director of Project Services
PTAG
Calgary, AB
- Contract
Lead and mentor multidisciplinary project services teams (planning, cost, risk, change management, and reporting).
Added 57 mins ago
TC
Retail Store Coordinator Winners – Bolton Square
TJX Canada – Winners, Marshalls, HomeSense
Bolton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
CI
Supervisor (Part Time)
Carters Inc.
Kingston, ON
- Part-time
…founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between…
Added 1 hour ago
BP
Server
Boston Pizza
Corner Brook, NL
- $16.35 CAD / hour
- Part-time
Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet…
Added 1 hour ago
GB
Sales Agent
Galaxie Brands Corporation
Hamilton, ON
- $40,000 to $55,000 CAD / year
- Full-time
…automation and industry disruption practices, we set out to lead the charge in reshaping how cannabis products are produced and…
Added 2 hours ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
…manufacturing and hospitality. Our recognition and rewards programs reach every employee, including the ones who never sit at a desk. Since 2020, we have grown over 400 percent. We're the…
Added 2 hours ago
GA
Shift Leader
GRETA Arcade Bar Street Food
Vancouver, BC
- Part-time
Ensure a high standard of product knowledge and service, both in food and beverage programs and in guest services.
Added 2 hours ago
TT
Retail Store Coordinator Full Time Marshalls - CrossIron Mills Mall
The TJX Companies, Inc.
AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
GE
Chef de Partie
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, or Sous Chef, the Supervisor is responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage departmental…
Added 3 hours ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Toronto, ON · Etobicoke, ON
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 3 hours ago
E
Senior Consultant - Non-Financial Risk and Controls (French bilingual)
EY
Montreal, QC
- Full-time
Design and enhance Enterprise Risk Management (ERM), Operational Risk Management (ORM), Third-Party Risk Management (TPRM), Digital Risk Management, and Data Risk Management programs
Added 3 hours ago
EE
Project Manager
Exco Energy
Toronto, ON
- Full-time
· Lead cross-functional teams (engineering, manufacturing, quality, and supply chain) to develop and maintain integrated project schedules.
Added 3 hours ago
M&
Senior Controls Engineer
Mitchell & Associates
Brampton, ON
- Full-time
Review, modify, and improve PLC and HMI programs to support equipment reliability, safety, quality, cycle time, error proofing, and production performance.
Added 3 hours ago
AI
Enterprise Account Executive
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
Data and workflow services: Data processing, document composition, automation, file management and production workflows supporting complex communication programs.
Added 3 hours ago
GG
B2B - Sales Account Manager
GOODAI GLOBAL USA INC.
Vancouver, BC
- $95,000 to $120,000 CAD / year
- Full-time
We are seeking a results-driven B2B Sales Account Manager to lead and expand key wholesale and national retail accounts across Canada and North America.
Added 3 hours ago
TC
Merchandise Processing Coordinator Gerrard Square
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON · North York, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Niagara Falls, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON · North York, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 3 hours ago
PM
Material Handler
Prairie Machine
Saskatoon, SK
- Full-time

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

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Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, ensuring proactive communication and resolution of service issues. Additionally, this role provides senior leadership by coaching team members, analyzing performance scorecards, and liaising with management on department initiatives.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience within the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Communication
Coaching
Performance management
Supply chain management
MS Excel
MS Word
MS PowerPoint
Critical thinking
Negotiation
Problem solving

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Supply Chain
Less-Than-Truckload
Team Lead
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Operations
Terminal Experience
Conflict Resolution
Change Management
Reporting
Order Management

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