Find work in Canada.

318,794 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
A
Structural Engineering Graduate
AECOM
Pickering, ON
- $65,000 to $75,000 CAD / year
- Full-time
AECOM Buildings + Place, is seeking a motivated and skilled Structural Engineering Graduate to help lead buildings projects (commercial, institutional, light industrial facilities, such as…
Added 20 mins ago
NG
Assistant Secretary Treasurer
Northern Gateway Public Schools
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Lead the preparation of monthly, quarterly, and annual financial statements for internal and external stakeholders.
Added 20 mins ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Internship
…School District strives to be “The Best Place to Learn and…
Added 37 mins ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 37 mins ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Added 37 mins ago
TL
Accounting Specialist - Level 2
Transx Ltd
Rosser, MB
- Full-time
…as required to support strategic decision-making. Serve as a Lead within the Financial Reporting group by training new Accounting Associates on systems (TMW, TMT, Great Plains, Vena). Act…
Added 37 mins ago
TL
Driver Recruiter
Transx Ltd
Rosser, MB
- Full-time
…Driver Recruiting Manager, and under the guidance of the Team Lead, the Driver Recruiter is responsible for sourcing, screening, qualifying, and hiring Over-the-Road Truck Drivers based on…
Added 37 mins ago
TL
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
- Full-time
Leadership & Team Co-Management: Partner closely with a peer supervisor to co-lead and develop a team of 12 Freight Auditors. Oversee daily coaching, scheduling, onboarding, performance…
Added 37 mins ago
CC
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
- Full-time
Lead and Grow Corporate Partnerships in Western Regions
Added 37 mins ago
Manager, Maintenance (ECC)
Explore Edmonton Corporation
Edmonton, AB
…will oversee preventative and corrective maintenance programs, lead a skilled team of unionized and non-unionized employees, manage contractors and vendors, and ensure all building systems…
Added 52 mins ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 52 mins ago
FC
Health & Safety Supervisor
FCC Canada
Toronto, ON
- Full-time
Lead the development and support implementation of Project Health and Safety Management plan, site safety plans, procedures and protocols for construction activities in compliance with…
Added 52 mins ago
MO
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
Lead the implementation of complex networking projects including new site builds, upgrades, and migrations.
Added 52 mins ago
WG
Controller
WGI Group
Winnipeg, MB
- Full-time
Lead the numbers. Develop the team. Help shape the business.
Added 1 hour ago
Account Manager
Ask-AI
Toronto, ON
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Added 1 hour ago
A
Sales Development Representative
Ask-AI
Toronto, ON
- Full-time
Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered…
Added 1 hour ago
OI
Développeur/Développeuse
Optisigma Inc.
Canada
- Full-time
Designing and implementing the selected solution, favouring reusable and scalable components wherever possible in order to reduce technical debt
Added 1 hour ago
KP
Vice President, Business Development
Kye Pharmaceuticals
Toronto, ON
- Full-time
…assessments and partnering with senior leadership at Kye to lead and close…
Added 1 hour ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
Lead HRIS projects and provide technical guidance to HR, IT, and business stakeholders
Added 1 hour ago
IC
OCM & Communications Lead – Cybersecurity Transformation
Infotek Consulting Inc.
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Seeking a senior Organizational Change Management (OCM) and Communications Lead to support a large-scale global cybersecurity and network transformation program. This role will lead change…
Added 1 hour ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Added 1 hour ago
ZC
Fashion Design Instructor
Zeluchi Charles
Kitchener, ON
- Full-time
Introduce technical fashion communication, including Adobe Illustrator, technical flats and tech packs where applicable.
Added 2 hours ago
PL
Owner
PT Long Harmony Industry
Fort Erie, ON
- Full-time
…commercial environments. Barbican is recognized for combining technical performance with thoughtful design, serving architects, designers, and facility owners across a range of sectors.…
Added 2 hours ago
Q
Manager, Technical Support – Projects & Services (Global)
Qualitrol
Toronto, ON
- Full-time
Lead a distributed network of factory-based and regional technical support personnel
Added 2 hours ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
Experience selling building materials, construction products, industrial products, doors, shutters, garage doors, windows, or other technical products is a strong asset.

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, ensuring proactive communication and resolution of service issues. Additionally, this role provides senior leadership by coaching team members, analyzing performance scorecards, and liaising with management on department initiatives.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience within the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Communication
Coaching
Performance management
Supply chain management
MS Excel
MS Word
MS PowerPoint
Critical thinking
Negotiation
Problem solving

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
Supply Chain
Less-Than-Truckload
Team Lead
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Operations
Terminal Experience
Conflict Resolution
Change Management
Reporting
Order Management

Report this job