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Added 7 mins ago
P
Recruteur(e)
PepsiCo
Levis, QC · Montreal, QC · Laval, QC · Saint-Laurent, Quebec
- Full-time
Reporting to the Frontline Recruitment Manager, this role provides full-cycle recruitment support for frontline hiring, with a primary focus on recruiting for Supply Chain roles in Quebec…
Added 22 mins ago
K
Senior Manager - Senior Tech Lead – AI & Technology Transformation
KPMG
Montreal, QC
- Full-time
…cases by linking strategic objectives, operational processes, change management considerations, and expected…
Added 36 mins ago
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Senior Project Manager, Power Generation
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- Full-time
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not…
Added 36 mins ago
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Residential Construction Project Manager
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- Full-time
Residential Construction Project Manager / Estimator
Added 36 mins ago
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- Full-time
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Added 36 mins ago
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Manager, Human Resources
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The HR Manager will provide HR leadership and advisory support to an assigned portfolio of clinical and corporate departments while also providing operational oversight to HR Consultants,…
Added 1 hour ago
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- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
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- Full-time
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Added 1 hour ago
HT
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Bolton, ON
- Full-time
…of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The…
Added 1 hour ago
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Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
- Full-time
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Added 2 hours ago
FH
Registered Nurse, Pediatric Emergency/Observation Unit - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
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- $41.42 to $59.52 CAD / hour
- Part-time
Participates on designated programs and professional committees, care conferences and councils as assigned, or as agreed to with the Manager.
Added 2 hours ago
FH
Registered Nurse, PATH - (CGH)
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Chilliwack, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…and professional standards of practice; reports significant change or findings to the physician, Manager or other health care provider as…
Added 2 hours ago
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Senior Project Manager, Highway Maintenance
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Leduc, AB · Edmonton, AB · Grande Prairie, AB · Calgary, AB
- Full-time
Effective contract execution and change order management
Added 2 hours ago
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HUGO BOSS Canada, Inc.
AB · Rocky View, CA-ON
- Other
…we are, we are united by a common goal: We love fashion, we change…
Added 2 hours ago
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Intermediate Clerk - Food Services - Casual 2026-18604 (2026-18604)
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Toronto, ON
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Additional tasks as assigned by Manager/Supervisor.
Added 2 hours ago
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Project Coordinator - Burlington
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Burlington, ON
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Create schedules of values, prepare process billings, and assist with amendments to existing purchase orders (i.e., change orders).
Added 2 hours ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
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IS Business Analyst
City of Vernon, BC
BC · British Columbia, Canada
- Full-time
Participate in project planning, implementation, and change management activities to support successful adoption of new technologies, processes, and ways of working.
Added 2 hours ago
Technical Publications Manager
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Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and…
Added 3 hours ago
BE
Project Manager
Battlefield Equipment Rentals
ON · Stoney Creek, ON
- Full-time
Training & Change Management – Assist and/or create (if required) in training materials to support adoption. Communicate change clearly and help teams adjust to new processes and tools.
Added 3 hours ago
HB
Store Manager - BOSS Store, Chinook
HUGO BOSS Canada, Inc.
Calgary, AB
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…we are, we are united by a common goal: We love fashion, we change…
Added 3 hours ago
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Assistant Store Manager - BOSS Outlet, Cross Iron Mills
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Rocky View, AB
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…we are, we are united by a common goal: We love fashion, we change…
Added 3 hours ago
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Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…using our love of programming and outstanding backgrounds to change the way companies virtualize their data centers. Nutanix, a leader in enterprise cloud, is looking for an outstanding…

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

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Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, providing proactive communication and managing service requests. Additionally, this role provides senior leadership by overseeing team members, coaching staff, and analyzing performance scorecards to drive service improvements.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience in the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Negotiation
Coaching
Performance management
MS Excel
MS Word
MS PowerPoint
Google applications
Supply chain management
Critical thinking
Communication

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition & appreciation events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Less-Than-Truckload
Team Lead
Supervisory
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Conflict Resolution
Negotiation
Operations
Terminal Experience
Coaching
Performance Planning
Communication
Accountability
Integrity
Teamwork

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