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Added 3 mins ago
SM
Food services manager
Spring Moon Japanese Restaurant
Fort McMurray, AB
- From $25.64 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 6 mins ago
BG
Division Manager - Southwest Ontario
Brandt Group of Companies
ON · Mississauga, ON
- Full-time
The Division Manager oversees all operational, financial, and human resource aspects within the assigned branches to drive sales growth, profitability, and market share. This role leads…
Added 6 mins ago
WG
Plant Manager
WGI Group
Saint-Clet, QC
- Full-time
Reporting to the Branch Manager, the Plant Manager provides daily supervision and training of plant teams members in the areas of: production, maintenance, health & safety, quality control,…
Added 6 mins ago
WG
Supervisor - Night shift
WGI Group
Saint-Clet, QC
- Full-time
Reporting to the Production Manager, the Shift Supervisor oversees and participates in the day-to-day operations of the facility. This role supervises, supports and trains plant team…
Added 6 mins ago
WG
Supervisor - Evening shift
WGI Group
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- Full-time
Reporting to the Production Manager, the Shift Supervisor oversees and participates in the day-to-day operations of the facility. This role supervises, supports and trains plant team…
Added 6 mins ago
WG
Machine Operator
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Comply with company health and safety policies, procedures, practices and legislative standards.
Added 6 mins ago
WG
Health & Safety Coordinator (Bilingual – French & English)
WGI Group
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- Full-time
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Added 6 mins ago
WG
Industrial Janitor / Custodian
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Reporting to the Branch Manager, or designate the Industrial Janitor/ Custodian is responsible for keeping the office, shop and equipment in clean and orderly condition. This includes heavy…
Added 6 mins ago
SS
Care Manager
Sunrise Senior Living
Oakville, ON · Sunrise of Oakville
- Part-time
Added 6 mins ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Contract
Provide administrative support that ensures the program manager and staff have the training, tools, and resources required to enable the delivery of service and meet client, family and…
Added 6 mins ago
TL
Parts Manager
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- Full-time
…supply chain cost savings in collaboration with Operations Manager and Supply Chain Manager through optimal parts management in shops maintaining equipment safety and standard repairing…
Added 6 mins ago
HN
Recreation Services Manager
Haisla Nation
Haisla, BC
- Full-time
Reporting to the Director, Health & Wellness, the Manager, Recreation Services is responsible for the strategic leadership, administration, and oversight of Haisla Nation’s recreation…
Added 6 mins ago
BS
Food Service Operations Support Specialist
Bento Sushi
Toronto, ON
- $45,000 to $52,000 CAD / year
- Full-time
…adherence to Bento Sushi’s standards for product quality, food safety, and customer service. Provide hands-on support to address operational gaps, working closely with the Regional Manager…
Added 6 mins ago
SC
shift supervisor - Store# 04791, Weston & Major Mackenzie
Starbucks Coffee Company
Vaughan, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 7 mins ago
O
Restaurant manager
Osmow's
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- $30 to $32 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 7 mins ago
HC
Restaurant manager
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- From $36 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 9 mins ago
FG
Kitchen manager
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- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 10 mins ago
RH
Hairdressing salon manager
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- From $30.5 CAD / hour
- Full-time
- On-site
Added 13 mins ago
KD
Food services manager
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- From $27.69 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 13 mins ago
RM
Assistant manager - food services
Restaurants McDonald's
Québec, QC
- $46,000 to $58,000 CAD / year
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 16 mins ago
RM
Fast food restaurant manager
Restaurants McDonald's
Québec, QC
- $55,000 to $61,000 CAD / year
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 17 mins ago
K
Manager, restaurant
KFC
Saint-Georges, QC
- From $47,500 CAD / year
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 18 mins ago
K
Shift manager - fast food restaurant
KFC
Amos, QC
- From $17.5 CAD / hour
- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 19 mins ago
TH
Restaurant manager
Tim Hortons
Huntsville, ON
- From $27.47 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 20 mins ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Mississauga, ON
- Part-time
Must exercise independent judgment and discretion partnering with Store Sales Manager as needed

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

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Applications open in a new tab.

Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, providing proactive communication and managing service requests. Additionally, this role provides senior leadership by overseeing team members, coaching staff, and analyzing performance scorecards to drive service improvements.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience in the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Negotiation
Coaching
Performance management
MS Excel
MS Word
MS PowerPoint
Google applications
Supply chain management
Critical thinking
Communication

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition & appreciation events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Less-Than-Truckload
Team Lead
Supervisory
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Conflict Resolution
Negotiation
Operations
Terminal Experience
Coaching
Performance Planning
Communication
Accountability
Integrity
Teamwork

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