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Added 1 min ago
LP
Kitchen manager
Little Piggy Catering
Esquimalt, BC
- From $25 CAD / hour
- Full-time
- On-site
Early morning, Morning, Day, Evening, Night, Weekend, Shift, Overtime available
Added 2 mins ago
MB
Restaurant assistant manager
Mary Brown's
Pasadena, NL
- From $21 CAD / hour
- Full-time
- On-site
Morning, Day, Evening, Weekend, Shift, On call
Added 3 mins ago
DG
Store manager - retail
Delton Grocery
Edmonton, AB
- $45 to $46 CAD / hour
- Full-time
- On-site
Morning, Day, Evening, Weekend, Shift, Flexible hours
Added 5 mins ago
K
Kitchen manager
Kelseys
Cornwall, ON
- From $24 CAD / hour
- Full-time
- On-site
Morning, Day, Evening, Night, Weekend, Shift, Flexible hours
Added 7 mins ago
DQ
Restaurant manager
Dairy Queen
Barrhead, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Morning, Day, Evening, Night, Weekend, Shift, Flexible hours
Added 8 mins ago
BP
Assistant kitchen manager
Boston Pizza Central City
Surrey, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Early morning, Morning, Day, Evening, Weekend, Shift, On call, Overtime available
Added 9 mins ago
TH
Kitchen manager
Tim Hortons
Stayner, ON
- $19.23 to $20.23 CAD / hour
- Full-time
- On-site
Early morning, Morning, Day, Evening, Weekend, Shift
Added 14 mins ago
LC
Grocery Assistant Department Manager Full Time Night
Loblaw Companies Limited
Charlottetown, PE
- Full-time
Able to move up to 50lbs and in constant mobility for an entire shift
Added 14 mins ago
SC
shift supervisor - Store# 04753, VANCOUVER GENERAL HOSPITAL-OAK&12TH
Starbucks Coffee Company
Vancouver, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 23280, BAYVIEW & ROMFIELD
Starbucks Coffee Company
Markham, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 20687, PARKSIDE VILLAGE
Starbucks Coffee Company
Mississauga, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 04626, COCHRANE CITY CENTRE SC
Starbucks Coffee Company
Cochrane, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 83642, SOUTH POINT VILLAGE
Starbucks Coffee Company
Airdrie, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 04575, CANADIAN TIRE
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 23314, QUEEN & GATEWAY-BRAMPTON
Starbucks Coffee Company
Brampton, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 04703, YONGE & PARK HOME
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 27105, LOUGHEED HWY & HURD ST.
Starbucks Coffee Company
Mission, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 59486, 305 MILL STREET
Starbucks Coffee Company
Angus, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 22863, EAST 2ND AND QUEBEC
Starbucks Coffee Company
Vancouver, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 26842, UNIVERSITY & BUCHANAN AVE.
Starbucks Coffee Company
Charlottetown, PE
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 16 mins ago
MP
Shift manager - fast food restaurant
Montreal Pool Room
Montréal, QC
- From $34.62 CAD / hour
- Full-time
- On-site
Added 16 mins ago
TB
Store manager - retail
Two Bay Enterprizes Limited
Moosonee, ON
- $36 to $40 CAD / hour
- Full-time
- On-site
Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours, Overtime available
Added 22 mins ago
MC
Assistant manager, restaurant
Marathon Classic Coffee
Marathon, ON
- From $37 CAD / hour
- Full-time
- On-site
Overtime required, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours, Overtime available
Added 23 mins ago
IF
Restaurant manager
Italian Farmhouse
Bragg Creek, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 29 mins ago
H
Speech Language Pathologist Masters
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager Interprofessional Practice, the Speech Language Pathologist provides diagnostic, therapeutic and consultative services to adults with…

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

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Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, providing proactive communication and managing service requests. Additionally, this role provides senior leadership by overseeing team members, coaching staff, and analyzing performance scorecards to drive service improvements.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience in the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Negotiation
Coaching
Performance management
MS Excel
MS Word
MS PowerPoint
Google applications
Supply chain management
Critical thinking
Communication

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition & appreciation events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Less-Than-Truckload
Team Lead
Supervisory
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Conflict Resolution
Negotiation
Operations
Terminal Experience
Coaching
Performance Planning
Communication
Accountability
Integrity
Teamwork

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