Jobs in Manitoba

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Added 9 hours ago
Customer Service Representative Level 2
Transx Ltd
Winnipeg, MB
The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager…
Added 11 hours ago
GH
Field Service Representative
GE HEALTHCARE
Remote, Canada
- Remote
Must have a valid Canadian driver's license
Added 14 hours ago
A
Account Executive, Commercial
Airwallex
Remote, Canada
- $200,000 to $250,000 CAD / year
- Full-time
- Remote
…technology-enabled businesses across the US. You’ll own the full sales cycle, from prospecting and discovery through negotiation, close, onboarding, and early customer success, translating…
Added 20 hours ago
QR
Kitchen and Bath Dealer-Outside Sales Representative
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
***CANDIDATE MUST LIVE IN THE LOCAL SALES TERRITORY · Candidate must live in the local sales territory
Added 20 hours ago
QR
Outside Sales Representative- Closets
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Candidate must live in the sales territory
Added 20 hours ago
A
Account Executive, Global Expansion Sales
Autodesk
Remote, Canada
- Full-time
We are investing in remote Regional Field Sales roles across the United States, Canada, and Latin America, specific to the following locations where individual must reside:
Added 20 hours ago
A
Account Executive, Global Expansion Sales
Autodesk
Remote, Canada
- Full-time
We are investing in remote Regional Field Sales roles across the United States, Canada, and Latin America, specific to the following locations where individual must reside:
Added 20 hours ago
BG
Business Development Representative – Food Products
Bliss Gourmet Baked Goods Inc
MB
- Full-time
Business Development Representative - Food Products (NOC 64101). Bliss Gourmet Baked Goods Inc is a Canadian food manufacturer producing cookies, shortbread, fruit cake and other baked…
Added 20 hours ago
BG
Delivery & Retail Representative
Bliss Gourmet Baked Goods Inc
MB
- Full-time
Delivery & Retail Representative (NOC 75201). Bliss Gourmet Baked Goods Inc is a Canadian food manufacturer producing cookies, shortbread, fruit cake and other baked goods for grocery…
Added 20 hours ago
IG
Financial security adviser
iA Groupe Financier- Centropolis Laval
Remote, Canada
- Full-time
- Internship
- Per diem
- Remote
Added 20 hours ago
Home comfort advisor
Reliance Comfort Limited Partnership o/a Reliance Home Comfort
Winnipeg, MB
Must have reliable transportation
Added 20 hours ago
SI
Sales representative
SIGA Informatique inc.
Remote, Canada
- $25 to $30 CAD / hour
- Full-time
- Remote
- Customer solicitation and sales (developing new customer relationships).
Added 20 hours ago
QR
Outside Sales Manager
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
****Candidate must live in sales territory · Must live in the local sales region
Added 20 hours ago
AL
Diabetes Sales Specialist - Diabetes Care Division (Manitoba)
Abbott Laboratories
MB
- $68,250 to $100,100 CAD / year
- Full-time
…and ethical manner for quality performance to develop maximum sales growth in an assigned geographical…
Added 20 hours ago
RL
Real Estate Sales Representative
Royal LePage Real Estate
Winnipeg, MB
- Full-time
Added 20 hours ago
RL
Real Estate Sales Representative
Royal LePage Real Estate
Winnipeg, MB
- Full-time
Added 20 hours ago
AL
Diabetes Sales Specialist - Diabetes Care Division (Manitoba)
Abbott Laboratories Co.
MB
- $68,250 to $100,100 CAD / year
- Full-time
…and ethical manner for quality performance to develop maximum sales growth in an assigned geographical…
Added 20 hours ago
QR
Outside Sales Manager
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
****Candidate must live in sales territory · Must live in the local sales region
Added 20 hours ago
QR
Outside Sales Representative
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
****CANDIDATE MUST LIVE IN THE SALES TERRITORY · Candidate must live in the sales territory
Added 20 hours ago
A
Représentant(e) commercial(e) en oncologie – Cancer du poumon – Montreal Ouest/Oncology Sales Representative – Lung Cancer – Montreal West
AstraZeneca
Remote, Canada
- Full-time
Added 20 hours ago
CE
Sales Representative – Modular Construction
Cobra Enterprises
Beausejour, MB
- Full-time
As our Sales Representative, you will drive revenue growth and expand Cobra's presence across priority northern and Indigenous markets. You'll lead sales opportunities from prospecting…
Added 20 hours ago
QR
Outside Sales Representative
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Candidate must live inside the sales territory, · As this position requires regular automobile travel, you must have your own independent, reliable transportation
Added 20 hours ago
Bilingual Customer Support Representative, BMO Insurance
Bank of Montreal
MB
…through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs.…
Added 20 hours ago
CS
Outside Sales Representative
Convoy Supply
Winnipeg, MB
- Full-time
- On-site
2-3 years of experience in a sales role, preferably in the construction industry, which includes:
Added 20 hours ago
C
Account executive
Confidentiel
Remote, Canada
- Full-time
- Per diem
- Remote
Do you have a knack for sales, enjoy building lasting relationships, and are always on the lookout for new business opportunities? What if your next challenge took you into the world of…

Transx Ltd

Customer Service Representative Level 2

Winnipeg, MB, Canada

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 at Transx will be the main contact for assigned customer accounts and handle their orders and complaints. The role also leads and coaches the customer service team and reviews weekly and monthly performance scorecards.

Requirements

Transx needs candidates with 2 to 5 years of transportation or logistics customer service and at least 1 year of team lead experience. Candidates also need data analysis skills, Excel and Customer Tracking System experience, and strong communication and conflict resolution skills.

Skills

Customer Tracking System
MS Excel
MS Word
MS PowerPoint
Google Workspace
Electronic data integration
Third-party portal integration
Data extraction
Data analysis
Scorecard analysis
Corrective and preventive action planning
Less-Than-Truckload (LTL) service
Supply chain knowledge
Transportation industry knowledge
Order management
Complaint resolution
Service recovery
Negotiation
Conflict resolution
Coaching
Team leadership
Stakeholder liaison
Critical thinking
Attention to detail
Verbal communication

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual performance incentives
Employee and family assistance program
Corporate discounts at partnered organizations
Years of service awards
Annual employee recognition and appreciation events
Partnered training programs and learning supports

Keywords

customer service representative
CSR team lead
transportation
logistics
supply chain
less-than-truckload
LTL
Customer Tracking System
order management
data extraction
scorecard analysis
MS Excel
Word
PowerPoint
Google Workspace
electronic data integration
third-party portal
complaint resolution
customer account management
team leadership

Seniority

Mid level

Perks

Retirement plan
Tuition support
Performance bonus
Employee discount
Wellness program
Paid training

Tools

Customer Tracking System
MS Excel
MS Word
MS PowerPoint

Languages

English

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