Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Associate, Corporate Finance
ACCA Careers
Winnipeg, MB
Full-time
Make an impact with our Corporate Finance team as an Associate. This diverse team of professionals maximizes our clients’ potential so they can seize opportunities as they emerge within an…
Added 3 mins ago
Customer Experience Associate - Summerside, PEI (18.75 Hours / Week)
Scotiabank
Summerside, PE
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 3 mins ago
Financial Advisor - Queenston & Nash
Scotiabank
Hamilton, ON
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 1 hour ago
Part-Time Floor Manager - Square One
Lisa Gozlan
Mississauga, ON
Part-time
…the seamless execution of daily boutique operations. As a key member of the management team, the Floor Manager is responsible for driving sales performance, cultivating a client-centric…
Added 2 hours ago
Outside Sales Specialist
FASTSIGNS Parker/Castle Rock
London, ON
Full-time
Fastsigns London West is hiring for an Outside Sales team member to join our team at this leading sign company! Have you ever worked in an industry where you could walk into ANY business…
Added 3 hours ago
Bilingual RFP and Contracting Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
Full-time
…disciplined contracting and proposal development. As a key member of the team, this role will partner across functions to improve handoff processes, enhance collaboration with commercial…
Added 3 hours ago
Member Service Representative (Full-Time, 18 Month Term) Riverton
Access Credit Union
Riverton, MB
Full-time
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and…
Added 3 hours ago
Retail Lending Officer I (Full-time, permanent) Selkirk
Access Credit Union
Selkirk, MB
Full-time
The Retail Lending Officer is a member-focused Brand Ambassador who is responsible for all personal credit granting functions, performing analysis to assess loan viability and risk, and…
Added 10 hours ago
Senior Financial Advisor - Fanshawe Park Road Branch - London, ON
Scotiabank
London, ON
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 11 hours ago
Contract Outside Sales Representative (Metal) - Kingston, ON
Wurth Canada
Kingston, ON
$60,000 CAD / year
Contract
Contribute to a high-performance team environment through personal actions, exceeding monthly targets, and a strong commitment to corporate values.
Added 11 hours ago
Inside Sales Representive
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Halifax, NS
Full-time
Join a dynamic new department at Richelieu. We are seeking an outgoing, sales-driven team member to fill a permanent, full-time position as an Inside Sales Representative at our Dartmouth…
Added 12 hours ago
Senior Financial Advisor - St. Anthony, NFLD
Scotiabank
St. Anthony, NL
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 12 hours ago
Account Manager- Southwest, SK
Simplot
Kindersley, SK
Work with the location team to sale completion, such as tracking sales, credit, and delivery
Added 12 hours ago
Account Manager - East, SK
Simplot
Milden, SK
Work with the location team to sale completion, such as tracking sales, credit, and delivery
Added 12 hours ago
Senior Financial Advisor - St. Anthony, NFLD
Scotiabank
St. Anthony, NL
Full-time
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 12 hours ago
Project Administrator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Convergint is looking for a team-oriented, results-driven, Project Administrator to join our amazing Capital Projects team in our Halifax location. As the Project Administrator, you will be…
Added 13 hours ago
Temporary Sales Associate
Coach
Tsawwassen, BC
Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 13 hours ago
Plant Manager
WGI Group
Saint-Clet, QC
Full-time
…for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. – a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the…
Added 13 hours ago
Sr. Product Manager
Rivian
Vancouver, BC
Full-time
…areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future…
Added 13 hours ago
Sales Coordinator
COI
Toronto, ON
Full-time
The Sales Coordinator works closely with and supports the sales process in meeting annual sales goals by assisting the sales team with their customer requirements for products and services…
Added 13 hours ago
Temporary Sales Associate
Coach
Toronto, ON
Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 13 hours ago
Temporary Sales Support Associate
Coach
Toronto, ON
Part-time
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Added 13 hours ago
Retail Sales & Agronomy Lead
Shark Ag Consulting Ltd.
Melfort, SK
Full-time
…Saskatchewan. We’re looking for a driven, entrepreneurial Retail Sales & Agronomy Lead to spearhead our market expansion and take on a true leadership role within our…
Added 13 hours ago
Senior Financial Advisor - Edson, AB
Scotiabank
Edson, AB
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 13 hours ago
Senior Financial Advisor - Bayview Village Centre, North York, ON
Scotiabank
Toronto, ON
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience

Transx Ltd

Customer Service Representative Level 2

Rosser, MB, Canada

Experience: Minimum 1 year of Team Lead / supervisory experience is mandatory.
Posting language: English
Posted: Sep 4, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer Service Representative Level 2

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers timely, accurate, and transparent information relating to their transportation and logistical needs. The Customer Service Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer satisfaction.

Acting as the main point of contact, this role is responsible for developing long-lasting relationships between the organization, the customer, and fellow CSR team members. In addition, the Level 2 CSR plays a key senior leadership role within the department by overseeing team members, providing coaching, acting as a liaison to management for department initiatives, and review/action-planning weekly and monthly scorecard performance.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Act as the primary point of contact for assigned accounts, ensuring timely, complete, and proactive communication into daily processes.
Receive and process customer requests through the Customer Tracking System to manage closure.
Access company internal systems to obtain and extract order information, providing management with data for inclusion in scheduled and special reports.
Team Leadership & Support: Oversee and lead the CSR team, providing on-the-job support, coaching, and training to team members while leading by example.
Management Liaison: Act as a direct liaison to the Customer Service Manager for department initiatives.
Performance Analysis: Review, analyze, and drive action planning for weekly and monthly customer/department scorecard reviews.
Initiate required actions for customer service requests regarding order changes, maintain order/customer information files, and communicate updates to appropriate personnel/departments.
Facilitate customer discussions around service failures and drive complaint resolution within optimal timeframes.
Ensure and provide quality service to both internal and external customers by assisting with functions addressed by customers and managing service delivery details.
Participate and provide expertise as a core member of the customer service departmental team to develop and recommend system/method changes that enhance accuracy, efficiency, and responsiveness.
Work cross-functionally between company teams (Sales Reps, Terminal Contacts, Operations) to resolve quality issues and drive long-term quality improvements.

QUALIFICATIONS

Education: High School Diploma.
Experience: Two (2) to five (5) years of applied customer service experience in the transportation/logistics industry. Minimum 1 year of Team Lead / supervisory experience is mandatory. Operations background (e.g., terminal experience in dock, planning, or management) is strongly preferred.
Technical Skills: Proficiency with software applications including MS Excel, Word, PowerPoint, and Google applications. Experience with Customer Tracking Systems, electronic data integration, third-party portal integrations, and significant knowledge of data extraction and analysis techniques.
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Analytical & Leadership Skills: Demonstrated ability to analyze data and scorecards to make sound decisions regarding corrective and preventive actions. Proven track record of leading by example, serving as a proactive change agent, and maintaining high attention to detail with strong critical thinking skills.
Soft Skills & Communication: Excellent interpersonal, written, and verbal communication skills across all levels of management, internal teams, and external customers. Strong negotiation, conflict resolution, and personal organization skills. High level of empathy and customer perspective while safeguarding company processes. Self-motivated self-starter capable of managing multiple priorities under tight deadlines.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment, professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative Level 2 acts as the primary point of contact for assigned accounts, providing timely updates and managing service delivery. They also provide senior leadership by overseeing team members, coaching staff, and analyzing performance scorecards to drive improvements.

Requirements

Candidates must have a High School Diploma and two to five years of customer service experience in the transportation or logistics industry. A minimum of one year of supervisory or team lead experience is mandatory, along with proficiency in MS Office and data analysis.

Skills

Customer service
Team leadership
Logistics
Transportation
Data analysis
Conflict resolution
Negotiation
Coaching
Performance management
MS Excel
MS Word
MS PowerPoint
Google applications
Supply chain management
Critical thinking
Communication

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Customer Service
Supply Chain
Less-Than-Truckload
Team Lead
Data Analysis
Scorecard
MS Excel
MS Word
MS PowerPoint
Google Applications
Customer Tracking System
Electronic Data Integration
Operations
Terminal Experience
Conflict Resolution
Coaching
Performance Planning
Reporting

Report this job