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Added 23 mins ago
TR
Engagement Specialist Co-op, Power Platform
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
Opportunity to develop technical skills and gain practical experience while applying academic knowledge to real-world mining operations and projects
Added 24 mins ago
Health and Safety Specialist
Logistec
Hamilton, ON
…Ontario? Your place is with LOGISTEC as a Health and Safety Specialist joining our Environment, Health and Safety team in Hamilton and supporting our Ontario…
Added 24 mins ago
EC
Administrative Assistant
EnGlobe Corp.
Thunder Bay, ON
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 24 mins ago
EC
Electrical Technologist
EnGlobe Corp.
Saskatoon, SK
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 24 mins ago
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Director of Finance
EnGlobe Corp.
Toronto, ON · Burlington, ON
- Full-time
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Electrical Engineer
EnGlobe Corp.
Saskatoon, SK
- Full-time
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Added 24 mins ago
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National Service Support Specialist
Panasonic
Mississauga, ON
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of National Service Support Specialist.
Added 41 mins ago
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Commercial Underwriting Specialist - Auto & Property
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Calgary, AB · AB
- Full-time
Develop and maintain processes to update advice and guidance wordings for underwriting operations and front-line colleagues.
Added 41 mins ago
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Designated Beauty Advisor - Victoria Beckham
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Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 41 mins ago
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Senior Specialist Geotechnical Engineer
Vale
Canada
- Full-time
We are currently seeking a Senior Specialist Geotechnical Engineer to join our Geotechnical - Dams team in Sudbury. The role is a permanent on-site position.
Added 53 mins ago
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Specialist, Quality & Risk Management
Deloitte
Toronto, ON
- Full-time
Drive continuous improvement initiatives to enhance the quality, efficiency and effectiveness of the business process, systems, and operations.
Added 56 mins ago
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Associate General Counsel, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Added 56 mins ago
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Warehouse Systems & Process Improvement Specialist
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Brampton, ON
- Full-time
We are looking for a hands-on Warehouse Systems & Process Improvement Specialist to improve warehouse operations, workflows and system effectiveness.
Added 1 hour ago
AC
Spécialiste De La Chaîne Dapprovisionnement / Supply Chain Specialist
Aston Carter
MB · Saint-Laurent, MB
- $38 to $48 CAD / hour
- Full-time
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Added 1 hour ago
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IT Specialist II
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Calgary, AB
- Full-time
…global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit…
Added 2 hours ago
Payroll Specialist III
Dayforce
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…headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ)…
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Spécialiste De La Chaîne Dapprovisionnement / Supply Chain Specialist
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CAN Driver
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Dartmouth, NS
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Added 2 hours ago
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Replenishment Specialist
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Added 3 hours ago
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…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
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Stock Specialist (Part Time) - Chinook Centre
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We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 3 hours ago
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Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
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…Medicine at UBC, participate in Divisional and Departmental operations initiatives and staff meetings, and to support clinical and health services research of the division. Successful…
Added 3 hours ago
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Maintenance Specialist
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- Full-time
The Maintenance Specialist, with support from the rest of the team, will be providing firsthand technical support service to ensure the smooth running of Chrysos PhotonAssay™ equipment.…
Added 3 hours ago
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Spec, Proj Technical Integr
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- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 3 hours ago
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Sr Spec, Technical
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Transx Ltd

Customer Service Specialist

Guelph, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Aug 11, 2026

Original job description

Customer Service Representative

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, the TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is responsible for developing and maintaining long-lasting relationships between the organization and the customer while supporting organizational values and objectives. The incumbent promptly responds to customer needs, utilizes TMW systems to provide accurate updates, and proactively communicates any service disruptions or delays.

Building strong, professional relationships with internal operational teams, terminal personnel, drivers, and external customers is key to success in this role.

As an employee of TransX, the Customer Service Representative is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

Communication & Relationship Building: Provide live customer service and support. Perform live freight tracking with proactive communication regarding any service disruptions. Participate in customer calls and meetings as required to build lasting relationships.
Order Creation & Maintenance: Ensure all tenders are accurately entered into the system with all pertinent information required to service the load on time. Enter all pickup/delivery appointments, service alerts for disruptions, and additional demurrage, detention, or extra costs for billing.
Freight Balance & Service: Actively source loads when freight needs do not meet network balance. Create Level of Service (LOS) reporting, identify service gaps, and participate in on-time service improvement plans. Perform other operational duties as assigned.

SKILLS & KNOWLEDGE

Qualifications: Secondary Education required.
Experience: Logistics, supply chain, or trucking industry experience is considered a strong asset.
Technical Skills: Computer literate and proficient; experience with TMW or operational software is an asset. Knowledge of the trucking industry and associated rules/regulations (e.g., Hours of Service) is preferred.
Core Competencies:
- Excellent verbal and written communication skills for internal and external interactions.
- Superior time management and organizational skills with the ability to multitask and prioritize effectively.
- Strong analytical thinking and proactive problem-solving abilities.
- Ability to adapt to daily operational changes, manage stressful situations professionally, and make decisions with limited supervision.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian-owned company operating for over 50 years
Leading transportation and logistics services with 11 terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition & annual performance incentives

OTHER PERKS

Employee and Family Assistance Program (EFAP)
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Dynamic team environment fostering professional and personal growth

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Customer Service Specialist is responsible for developing and maintaining strong relationships with customers while providing live freight tracking and support. They must ensure accurate order entry into TMW systems and proactively communicate any service disruptions or delays.

Requirements

The role requires a secondary education and proficiency in computer systems, with experience in logistics or the trucking industry considered a strong asset. Candidates should possess excellent communication skills, the ability to multitask, and a proactive approach to problem-solving.

Skills

Customer service
Freight tracking
Relationship building
Order entry
TMW systems
Logistics
Supply chain
Time management
Multitasking
Analytical thinking
Problem-solving
Communication skills
Operational software
Data entry

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition and appreciation events
Years of service awards
Employee and Family Assistance Program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Customer Service
TMW
Freight Tracking
Supply Chain
Trucking
Order Management
Data Entry
Operations
Service Excellence
Hours of Service
Demurrage
Detention
Level of Service
Reporting
Communication
Problem Solving
Time Management
Multitasking

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