Jobs in Quebec

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Added 8 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Wal-Mart Canada Corp
Shawinigan, QC
- Full-time
Added 9 hours ago
B&
Retail Brand Experience Key Holder-Premium Outlets Montreal
Bath & Body Works
Mirabel, QC
- Part-time
…leaders are the front line of our field leadership team: they're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our…
Added 9 hours ago
TH
Associé(e) quincaillerie (temps partiel)
The Home Depot
Boisbriand, QC
- Part-time
1 to 2 years Retail or Trade experience an asset
Added 9 hours ago
TH
Associé(e) aux ventes Plomberie électricité - Temps plein
The Home Depot
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- Full-time
1 to 2 years Retail or Trade experience an asset
Added 9 hours ago
TH
Associé(e) location d'outils (temps partiel)
The Home Depot
Laval, QC
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1 to 2 years Retail or Trade experience an asset
Added 10 hours ago
WC
(CAN) General Merchandise Team Lead
Wal-Mart Canada Corp
Magog, QC
- Full-time
Added 10 hours ago
UB
Full-time Store Supervisor | Boisbriand
Urban Barn Ltd.
Boisbriand, QC
- Full-time
Help people create homes they love. Join the Urban Barn team as a Full-time Store Supervisor (or Shift Lead) at our Boisbriand store in Quebec. With over 50 retail stores across the…
Added 10 hours ago
UB
Part-Time Store Supervisor | Laval
Urban Barn Ltd.
Laval, QC
- Part-time
Help people create homes they love. Join the Urban Barn team as a Part-time Store Supervisor (or Shift Lead) at our Laval store, QC, and leave your mark on an organization that supports you…
Added 10 hours ago
UB
Full-time Store Supervisor | Boucherville
Urban Barn Ltd.
Boucherville, QC
- Full-time
Help people create homes they love. Join the Urban Barn team as a Full-time Store Supervisor (or Shift Lead) at our Boucherville store in Quebec. With over 50 retail stores across the…
Added 10 hours ago
TL
Service Writer
Transx Ltd
Vaudreuil-Dorion, QC
- Full-time
Ensure that the wash-bay work is planned such that the daily quotas will be met or exceeded also to assist the shop management in developing retail business
Added 10 hours ago
WS
Customer Experience Supervisor
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies…
Added 11 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Wal-Mart Canada Corp
Saint-Georges, QC
- Full-time
Added 11 hours ago
EG
Laundry Attendant
Easton's Group of Hotels Inc.
Pointe-Claire, QC
- Part-time
Notify supervisor of malfunctioning equipment, supplies needed, damaged linens, to ensure laundry operation is running at maximum efficiency level.
Added 12 hours ago
IA
Cashier supervisor
IGA Alimentation Raymond Rousseau inc.
Québec, QC
- Part-time
Are you already a supervisor and would like to advance?
Added 12 hours ago
PM
Superviseur(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps partiel jour
PHX Monkland & Wilson (Orfali and Tarakdjian Inc)
Montréal, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 12 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Wal-Mart Canada Corp
Victoriaville, QC
- Full-time
Added 14 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Wal-Mart Canada Corp
Chicoutimi, QC
- Full-time
Added 16 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Wal-Mart Canada Corp
Pointe-Claire, QC
- Full-time
Added 20 hours ago
H
Logistics Supervisor -Bilingual Nights
Hays
Montréal, QC
- $70,000 to $75,000 CAD / year
- Full-time
Night Shift Sunday – Thursday (8:00 p.m · This is a NIGHT shift role starting Sunday Night at 8pm and work week finish Friday morning
Added 20 hours ago
H
Operations Supervisor / Logistics Supervisor - Afternoons
Hays
Granby, QC
- $75,000 to $85,000 CAD / year
- Full-time
Supervisor /Logistics Supervisor to oversee the employee
Added 20 hours ago
B&
Retail Brand Experience Supervisor-Les Galeries d'Anjou
Bath & Body Works
Anjou, QC
- Full-time
As a Brand Experience Supervisor, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent…
Added 20 hours ago
BA
Retail Brand Experience Supervisor-Les Galeries d'Anjou
Bath and Body Works
Montréal, QC
- Full-time
As a Brand Experience Supervisor, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent…
Added 20 hours ago
PD
Superviseur(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
PHX Drummondville Blvd Saint J (9574-8570 Quebec Inc)
Drummondville, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 20 hours ago
WC
(CAN) Leader d'équipe, produits frais
Wal-Mart Canada Corp
LaSalle, QC
- Full-time
Added 20 hours ago
DYNAMITE - Team Leader FT - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
Sherbrooke, QC
1 year of experience as a team lead, preferably in a retail environment

Transx Ltd

Service Writer

Vaudreuil-Dorion, QC, Canada

Full-time

Apply on workforcenow.adp.com About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

Service Writer

Job Description

Operating for over 50 years; the TransX is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

SUMMARY – Service Writer (Full-Time)

Shift: Days

Reporting to the Shop Manager, the Service Writer's role is to act as a liaison between Maintenance and all TransX customers including the Procurement divisions within Transx. In collaboration with Shop Management and Operations, the Service Writer will initiate services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

The Service Writer’s responsibilities revolve around the needs of the customer as they are the “first point of contact” our customers have with our business. We are looking for a dedicated service writer as they are a vital resource within TransX, the Service Writer is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect. Some responsibilities include filling the customer's needs, coordinating transactions between the facility and the customer, and performing cost and time estimates for those transactions. The Service Writer will track repairs and the causes of problems, schedule the best time for repair, and the appropriate service technician to ensure the customers’ needs are met. A successful Service Writer should possess excellent customer service and communication skills. They should also have the ability to translate customers' non-technical descriptions and relate them to the service technician, be strong relationship builders, proficient schedulers, and have the ability to support the Shop Manager to better build the business.

KEY ACTIVITIES

Planning & Daily Operations

Prepare shift plans and ensures the workload is pre-staged, so there is no delay when the technicians report for work
Coordinate with the Shunter to pre-stage incoming work, so that technician wait times are minimal, planning is the key here
Ensure that cross shift communication is clear using email, general notes and verbal communications
Communicate regularly with all TransX customers if repairs are on time and as planned (ECD)
Notify the shop management/customers of any additional custom requests that are outside the scope of the plan and work with the shop management/customers to re-prioritize the plan or reschedule the request to balance between the in-house versus farmed out works
Ensure that the wash-bay work is planned such that the daily quotas will be met or exceeded also to assist the shop management in developing retail business
Ensure that driver or customer check-in sheets are properly filled out to minimize any lag time while waiting on clarity of the issues noted
Ensure that a back-up plan has been identified in the event of pre-planned work failure to make sure that the workflow is not impacted

Work Order Management

Open required work orders ensuring proper coding and addressing pending repair works (RO’s)
Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians
Ensure that all RO’s are created correctly as per company requirements, recording accurate unit mileage or hours
Ensure that all complaints of the customers are reflected clearly on the work order for technicians to diagnose and report accurately
Update TMT RO status in real time and notify the customers
Prep all RO’s in completed status for closing – checking labor lines (SRT), parts lines (shrinkage and gains) and any comments so that RO can be closed in a timely manner
Elevate all RO’s over the Service Writer’s close threshold to the Shop Supervisor/Operations Manager for closing authorization
Checking warranties
Collecting and analyzing customer feedback

Customer Service

Work on the successful delivery of customer service excellence to all TransX customers
Answering questions about a company's products or services
Developing strong customer relationships through the successful management of products and service delivery
Responsible for the efficient service delivery as per the requirements driven by the shop management also to develop new avenues of retail shop business
Maintain clear lines of communication with all customers on all repair status updates using available platforms – phone, satellite message, email, etc.
Assist in handling customer or Owner Operator complaints and concerns documenting outcomes or additional action items
Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments
Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians
Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business
Handling customer complaints
Providing proactive customer outreach
Resolving issues and troubleshooting technical problems.

Qualification:

The applicant must be bilingual French and English.

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian owned company

Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Boot allowance

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment
Professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Service Writer at TransX will take customer repair requests, write work orders and estimates, and schedule technicians. They will also keep customers updated on repair status and release completed equipment to them.

Requirements

Candidates need bilingual French and English, strong customer service and communication skills, and scheduling and planning ability. Experience translating non-technical customer descriptions for technicians is valued.

Skills

Repair order management
Work order coding
Cost and time estimating
Warranty verification
Technician scheduling
Customer communication
Customer complaint resolution
Customer records management
Shift planning
Parts list preparation
Retail shop business development
Bilingual French and English
Email and phone communication
Satellite messaging
Record keeping
Relationship building
Troubleshooting technical problems

Benefits

Comprehensive group health benefits
RRSP company match
Referral bonus program
Training and tuition reimbursement
Boot allowance
Annual performance incentives
Employee and family assistance program
Corporate discounts at partnered organizations
Years of service awards

Keywords

Service Writer
service advisor
repair orders
work orders
maintenance scheduling
shop coordinator
fleet maintenance
truck repair
trailer maintenance
customer service
bilingual French English
warranty verification
estimates
dispatch
transportation
logistics
rail
fleet service

Perks

Retirement plan
Tuition support
Performance bonus
Employee discount
Paid training
Remote work allowance

Tools

Email
Phone

Languages

English
French

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Work requirements

Jobs in Quebec