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Transx Ltd

Shop Operations Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

TRANSX LTD.

Operating for over 50 years; TransX is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

SUMMARY – Shop Operations Manager

Reporting to the Maintenance Support Services Director - the Shop Manager role is accountable to execute the strategic direction for fleet operations with the corporate direction of the TransX.

Working with the team, the position is responsible and accountable for the efficient delivery of equipment maintenance services through the tactical alignment with the daily activities of operations located in the region. The position is the custodian of the P&L for the shop responsible for, accountable for both topline revenue generation and cost streamlining to maximize profit at the bottom line. Providing a high-quality and cost-effective maintenance service keeping safety as a priority, while ensuring customer satisfaction through collaboration with senior stakeholders. The position will execute change initiatives and motivate the team to create more value and enhance overall performance to meet the expectations of the Maintenance & Procurement division and all stakeholders. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Planning & Daily Operations

Establish the plan, coordinate, and monitor resource requirements to ensure maximum productivity and utilization of technicians, shop facilities, tools & equipment, and materials
Execute scheduled preventive maintenance targets ensuring productivity, capacity utilization and quality level in day-to-day operations
Review and approve shift plans and ensure the workload is pre-staged for optimizing active bay usage, reducing idle time and change over time for technicians
Guide technicians in the troubleshooting and diagnosing of repairs and in parts kitting
Review shop KPIs and identify strategies to meet or exceed expectations
Lead and guide support staff working in business functions covering parts management, customer service, billing, payables, and administration
Initiate and evaluate candidates in the recruitment of technicians and shop resources aligning with the HR
Provide coaching, mentoring, and training to the team on technical subject matters and continuous improvement initiatives
Collaborate with the Shop Supervisors in the performance appraisal and employee turnover
Collaborate with the concerned stakeholders on disciplinary issue

Monitoring and Controlling

Manage shop operating budget by closely controlling monthly expenditures
Ensure SRTs are adhered to by monitoring SRT, and parts variance reports periodically
Identify and adopt strategies that will ensure resource utilization benchmarks are met
Ensure the adherence to all TransX and governmental safety and regulatory compliance
Ensure that team members are on-time by tracking absenteeism and working as required by their set work schedule and job descriptions

Preventative Maintenance

Implement and ensure timely and efficient completion of all scheduled preventive maintenance tasks
Assist in the implementation of preventative maintenance program adhering to the master schedule
Ensure the team is properly trained on preventative maintenance processes and SRT’s performance to provide consistent service delivery to improve uptime

Customer Service

Ensure the successful delivery of customer service excellence in a cost-efficient manner to internal and external customers
Responsible and accountable for the efficient service delivery through tactical alignment with the daily activities of operations located in the region
Provide a high-quality and cost-effective service for customers across and outside the organization through collaboration with senior stakeholders

Vendor Performance Management

Negotiate and administrate site-specific repair contracts with existing vendors for the region as required to explore possibilities of sourcing new vendors
Ensure new and Existing Vendors are aware of and adhere to TransX repair standards and to review their performance
Control in-house versus outside service ratio to limit vendor costs while ensuring quality, safety, cost of repairs, and service efficiency throughput
Implement the development of a skills matrix that encompasses all shop staff that will allow for the recruitment and placement of resources
Collaborate with the Maintenance & Procurement division to ensure attrition of technicians and resources
Collaborate with the Maintenance & Procurement division to implement the employee engagement metric and to implement developed programs that work to increase employee engagement at the shop level

SKILLS AND KNOWLEDGE

Education

Grade 12 with a post-secondary degree in business management or a related subject.
Post-secondary training in Heavy Duty, Automotive and/or Transport Maintenance is a benefit.

Experience

Five plus years of supervisory experience with five-plus years of Transport Truck & Trailer mechanical experience.
Experience in working in a team environment and independently with minimal supervision, business acumen, financial management, multitasking and problem-solving skills.
Computer proficient in a variety of software applications (MS Office, proprietary engine, component software programs etc.)
Excellent understanding of fleet maintenance processes and strategies, their effectiveness and the metrics that clearly describe the performance
Strong knowledge of heavy equipment and commercial motor vehicles such as cars, vans, trucks, specialist vehicles (such as mobile construction machinery), trailers and their applications
Knowledge of transportation industry dynamics, safety standards, customer needs and pain points

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment
Professional & personal growth

APPLY TODAY!

TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

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More about this job

Responsibilities

The Shop Operations Manager is responsible for overseeing daily fleet maintenance operations, managing shop budgets, and ensuring high-quality service delivery. They lead a team of technicians and support staff while collaborating with stakeholders to optimize performance and maintain safety standards.

Requirements

Candidates must have at least five years of supervisory experience and five years of mechanical experience with transport trucks and trailers. A post-secondary degree in business management or a related field is required, along with strong financial and operational leadership skills.

Skills

Fleet maintenance
Budget management
Team leadership
Preventive maintenance
Vendor management
Financial management
Problem-solving
Technical troubleshooting
Staff recruitment
Performance management
Safety compliance
Business acumen
KPI analysis
Resource planning
Heavy equipment knowledge
Logistics operations

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition events
Years of service awards
Safety recognition
Annual performance incentives
Employee and family assistance program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Fleet maintenance
Shop operations
Logistics
Transportation
Preventive maintenance
P&L management
Budgeting
Vendor management
Heavy duty
Mechanical
KPI
Safety compliance
Team leadership
Recruitment
Coaching
Business acumen
MS Office
Resource utilization
SRT
Parts management
Customer service
Billing
Administration
Continuous improvement
Employee engagement
Skills matrix
Commercial motor vehicles
Trailer maintenance
Truck maintenance
Operations management

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