RV - Service Advisor
- Watrous, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
Service Advisor – Recreational Vehicles
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
Benefits
Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with dealerships in Langley BC, Kelowna BC, Duncan BC, Parksville BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Sakatoon Sk, Watrous SK, and Weyburn SK.
Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.
We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.
Traveland RV is family owned and operated.
Come visit Traveland RV Supercentres or contact us today!
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
- Attitude is everything - greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when units are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
Benefits
- Canada Life Benefit Coverage
- Staff Lunch, Monthly
- Annual Staff Incentive Mexico Trip!!!
- RRSP Matching
Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with dealerships in Langley BC, Kelowna BC, Duncan BC, Parksville BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Sakatoon Sk, Watrous SK, and Weyburn SK.
Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.
We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.
Traveland RV is family owned and operated.
Come visit Traveland RV Supercentres or contact us today!
More about this job
Responsibilities
Greet customers, understand their service needs, coordinate repair requests with technicians, provide estimates, and keep customers informed throughout the repair process. Manage warranties, recommend additional services, inspect completed work, resolve minor concerns, and maintain customer satisfaction standards.
Requirements
A high school diploma or equivalent is required, while experience in a service-related position is preferred but not necessary. Candidates should have strong communication and listening skills, a professional appearance, a strong work ethic, attention to detail, and reliable follow-through.
Skills
- Customer Service
- Communication
- Active Listening
- Appointment Scheduling
- Repair Cost Estimation
- Upselling
- Follow-Up
- Attention to Detail
- Warranty Sales and Management
- Repair Quality Inspection
- Complaint Resolution
- Service Coordination
- Professionalism
- Work Ethic
Benefits
- Life Insurance Coverage
- Staff Lunch
- Monthly Staff Incentive
- Annual Staff Incentive
- Mexico Trip
- RRSP Matching
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Sports & Recreation
Keywords
- Recreational Vehicles
- RV Service
- Service Advisor
- Customer Service
- Appointment Scheduling
- Repair Needs
- Service Technicians
- Repair Estimates
- Maintenance Costs
- Upselling
- Extended Warranties
- Vehicle Care
- Repair Follow-Up
- Repair Quality Inspection
- Customer Complaints
- Customer Satisfaction Index
- Dealership
- RV Parts and Accessories
- New and Used RV Sales